I just bought a new 2021 Crosstrek Sport from the Kocourek team and all I can say is wow! From the first contact with Luke Babcock who patiently answered all my questions and really listened to my needs, we collectively concluded that the 2021 Crosstrek Sport with its new 2.5 liter Boxer Engine was going to scratch my itch for speed and its EyeSight Driver Assist Technology was going to take my idea of driving into the future.
We ordered it in late July. Well the car came in today, three weeks early, and my new Crosstrek Sport in Magnetite Gray is so much better than I imagined. I am a designer, so when I say that this car is beautifully sculpted, balancing sophistication with aggressive styling, you can take my word.
I’ve have ordered new cars in the past but my service experience has never been this good. They don’t just throw around the term “team effort” they actually coordinate to specialize in their aspect of service and go in depth to make sure you feel comfortable with each aspect of delivery and financing.
Tyler Poltrock was my delivery specialist and he kindly and patiently went in detail over all the features my new Crosstrek had. It had more awesome features than I knew about and left me feeling like I am getting so much value for my money.
My next stop was financing with Mike Curtis and he didn’t disappoint. I was firm on what interest rate I wanted as I have good credit and had shopped around with many credit unions and banks in the area, so I had little hope that they could do better. Well I was wrong! Not only did they meet my lowest interest rate they were well under! They could have just matched but they gave me the lower rate. Mike went over all my options and I opted to add the lifetime bumper to bumper warranty for a small increase that was far less than extended warranties I have purchased for used cars in the past. Who knew you could get a lifetime bumper to bumper?
Overall Luke, Tyler and Mike treated me with respect, enthusiasm and patience. As a woman shopping for cars in the past, I have felt talked down to, but not at Kocourek. I enthusiastically recommend Kocourek Subaru for all the reasons above and more.