Kocourek Subaru

Stopped in to buy an inexpensive used vehicle and Austin found several vehicles for us to try out--some from other Kocurek dealerships. Was very patient and knowledgeable and found us the right vehicle. Wa found several vehicles for us to try out--some from other Kocurek dealerships. Was very patient and knowledgeable and found us the right vehicle. Was even helpful when we thought we found a problem a week later More

This dealer is very shady in how they treat their customers in the service center. They way overcharge for simple procedures like a 30 min job of changing spark plugs they charged $240 or a 5 min job customers in the service center. They way overcharge for simple procedures like a 30 min job of changing spark plugs they charged $240 or a 5 min job of changing the cabin air filter they wanted to charge $50 dollars for. I know they have to get the parts and labor but it doesn’t add up. Not to mention having a flat rate for the 60,000 maintenance advertised. And for included services they still added money on for oil and “shop supplies”. Im sorry but the money they are charging is obscene. They advertise $330 dollars for the maintenance and then use an * to add money for the spark plugs and flushing the brake lines even though this is recommended by Subaru. All in I was out $828 after tax which is just ridiculous I will be looking for another place to get this service done in the future. More

Great dealership and people. I trust Ryan for all my Subaru purchases. Can't beat the pricing and service! Subaru purchases. Can't beat the pricing and service! More

Lots of promises by the sales person but lots of none action due to the manager. Had to go else where. action due to the manager. Had to go else where. More

I just bought a new 2021 Crosstrek Sport from the Kocourek team and all I can say is wow! From the first contact with Luke Babcock who patiently answered all my questions and really listened to my ne Kocourek team and all I can say is wow! From the first contact with Luke Babcock who patiently answered all my questions and really listened to my needs, we collectively concluded that the 2021 Crosstrek Sport with its new 2.5 liter Boxer Engine was going to scratch my itch for speed and its EyeSight Driver Assist Technology was going to take my idea of driving into the future. We ordered it in late July. Well the car came in today, three weeks early, and my new Crosstrek Sport in Magnetite Gray is so much better than I imagined. I am a designer, so when I say that this car is beautifully sculpted, balancing sophistication with aggressive styling, you can take my word. I’ve have ordered new cars in the past but my service experience has never been this good. They don’t just throw around the term “team effort” they actually coordinate to specialize in their aspect of service and go in depth to make sure you feel comfortable with each aspect of delivery and financing. Tyler Poltrock was my delivery specialist and he kindly and patiently went in detail over all the features my new Crosstrek had. It had more awesome features than I knew about and left me feeling like I am getting so much value for my money. My next stop was financing with Mike Curtis and he didn’t disappoint. I was firm on what interest rate I wanted as I have good credit and had shopped around with many credit unions and banks in the area, so I had little hope that they could do better. Well I was wrong! Not only did they meet my lowest interest rate they were well under! They could have just matched but they gave me the lower rate. Mike went over all my options and I opted to add the lifetime bumper to bumper warranty for a small increase that was far less than extended warranties I have purchased for used cars in the past. Who knew you could get a lifetime bumper to bumper? Overall Luke, Tyler and Mike treated me with respect, enthusiasm and patience. As a woman shopping for cars in the past, I have felt talked down to, but not at Kocourek. I enthusiastically recommend Kocourek Subaru for all the reasons above and more. More

Bought Subaru from previous dealer-Kasten. Usually good service, but Cabel was having bad day. I rated experience low. Mgt not happy with honest review. Since then Christine, serv mgr has earned business service, but Cabel was having bad day. I rated experience low. Mgt not happy with honest review. Since then Christine, serv mgr has earned business back. They seem to have improved focus since Christine took over. More

Top Notch! I am so impressed with the staff and service here that I just left there yesterday in my 3rd Crosstrek. YES, you read that right... I have been dealin I am so impressed with the staff and service here that I just left there yesterday in my 3rd Crosstrek. YES, you read that right... I have been dealing with them for years. I originally traded in my Vibe for a 2015 CrossTrek, then traded in for a 2018 model and now I am sitting in a 2020 model. They are very accommodating and help you thru the entire process of buying/leasing a car and it is totally headache free. All past service on every vehicle was on point and I happy to go there each and every time. I never dread any aspect of Kocourek Subaru. I have been treated so well in every department, I would not go anywhere else. More

Promises not kept Have everything in writing before you drive away in you car as I felt I was not a customer once I left. I will never see them again. Have everything in writing before you drive away in you car as I felt I was not a customer once I left. I will never see them again. More

great expert service by friendly people I recently scheduled my 6000 mile service visit on-line using Kocourek's website. I arrived on time and was in and out in less than an hour in their c I recently scheduled my 6000 mile service visit on-line using Kocourek's website. I arrived on time and was in and out in less than an hour in their clean, comfortable waiting area. More