Kocourek Wausau Imports

Terrible service, long wait for appointment, Kevin is not easy to deal with. No help. easy to deal with. No help. More

New car with multiple issues. BAD service- very unprofessional service department! Refused to honor the tire quote I received from them because the guy at the counter didn’t give BAD service- very unprofessional service department! Refused to honor the tire quote I received from them because the guy at the counter didn’t give me the quote- I got the quote from the lady in the room next to him (Hyundai) Kia…service department was also bad! Their master mechanic apparently didn’t know much after over $400 “diagnosis “ charge”! What a joke! Abbra- body work-I had to take it back to get it done right! Can’t even change out a battery without taking it to a dealership (computer). They replaced with cheapest 1 year battery from down the street and charged me almost $300! More

Because I had recall work done and didn’t spend my own money .... why should they do us a courtesy of putting on a spare tire for free? That is what I feel Andrew was getting at... I was out of state so we didn’ .... why should they do us a courtesy of putting on a spare tire for free? That is what I feel Andrew was getting at... I was out of state so we didn’t need all are vehicles so good time to get a couple recalls done. My wife and young kid took my car in the night before to drop off car. The way there they got a flat. Unfortunately they didn’t know how to change that flat tire. My wife did write a note to them about the situation and called. Andrew called my wife at 9:30AM and told her she needs to pay 30.99 to have spare tire put on. My wife was polite telling him the situation about me being gone and they didn’t know how to change it. She got no sympathy from Andrew or an “I’m sorry that’s what we have to charge”, not a word. She was offended and it was rude for him not to say anything to her just “its 30.99”. Now when I got back and talked to Andrew he told me they charged that because they had to take a jack out of the shop in the rain and snow. I said “was it snowing when they opened?” They open at 7AM it was a light mist then no snow. Regardless he said “would I work for a half hour at my job for free?” I told him he got paid and yes if I see someone on the side of the road with a flat I would and have helped them for free. Then he said we have to charge for everything even if they help someone take off one lug nut which I know is a lie from other people (my grandpa) that had them do miner stuff no charge, probably because he spent lots of money there. I asked him if someone comes here and spends a lot of money are you going charge for that probably 5 minute job, then he interrupted me! “How much did you spend here, how much?” It was recall work, they made money off it. Fuel module update, Airbag inflator kit but I guess not enough of my money. I asked him how much they made off the recall and he wouldn’t tell me, very unprofessional. Not the first bad experience with Andrew but it will be the last no matter how far I have to travel!! Andrew also told me at the end of this all he actually gave me a deal because it took a half hour and he only charged m for 15 minutes totally contradicting what he said before about having to charge for the work they do and really a half hour for putting on a spare!! It takes me 10 and I’m no professional! This complaint is not about the money, but about principal, and poor service. This is not the first time I have had a poor experience. Good customer service and going out of your way to be personable, and understanding are simple things that make people want to spread the word about a great business. More

Treats women like second class citizens. Would look at me when I asked a question about a service but talked to guy that just was my ride there to.pick up.my vehicle. Poor customer service Andrew was rude do when I asked a question about a service but talked to guy that just was my ride there to.pick up.my vehicle. Poor customer service Andrew was rude do not know how they keep business. If I could give zero stars I would! More

Service Excellent The service gentleman, Chinlin, was great. Prompt care, thorough explanation. Work was quick updates installed, car was washed,what more c Excellent The service gentleman, Chinlin, was great. Prompt care, thorough explanation. Work was quick updates installed, car was washed,what more could you want or need. More

5 star They met my needs within the short time that was available. I’m impressed with the understanding that was given. They truly listened. I was not just a They met my needs within the short time that was available. I’m impressed with the understanding that was given. They truly listened. I was not just a number. More

They Care About Me From the time I walked in to the service department to when I left after picking up my car, I knew that everyone at Kocourek Wausau Imports was intere From the time I walked in to the service department to when I left after picking up my car, I knew that everyone at Kocourek Wausau Imports was interested in me having a great experience doing business with them, and that includes the shuttle driver too. More

Great Always friendly and professional. Always friendly and professional.Always friendly and professional.Always friendly and professional.Always friendly a Always friendly and professional. Always friendly and professional.Always friendly and professional.Always friendly and professional.Always friendly and professional.Always friendly and professional.Always friendly and professional. More

Excellent service! My EuroVan is working like a new car with your excellent service. Your quality work and customer service was excellent! I have my car on time. Thank My EuroVan is working like a new car with your excellent service. Your quality work and customer service was excellent! I have my car on time. Thank you guys! More

Service Always friendly and informative regarding vehicle potential issues. They've always been timely keeping appointments and apologize if they run into a p Always friendly and informative regarding vehicle potential issues. They've always been timely keeping appointments and apologize if they run into a problem. Very thorough. More