Koeppel Mazda

WOW !!! Must read I was extremely impressed! Started with my phone called to schedule my service, the representative was very happy and pleasant and very accommodating I was extremely impressed! Started with my phone called to schedule my service, the representative was very happy and pleasant and very accommodating. Once I arrived to the location I was greeted with a warm smile any warm welcome on this freezing day. I was invited in from the cold while Lisa Johnson inspected my CX 5 I came in to fix the center consul and ended up doing and oil change and tire rotation she invited me to have coffee and donuts in the waiting room. We spoke for a few minutes and I am so glad I came here she is by far an asset to the company. I also had the opportunity to observe the rest of the staff everyone was so happy and miss Mrs. Lisa Johnson was extremely knowledgeable on my vehicle along with the recalls. I work in the customer service industry and one of the leaders in accommodating the customers by far the entire staff here is amazing to my standards which are very high! Very impressed More

Excellent Everyone at Mazda and my sales person Ronnie were excellent and attentive. The Finance Manager was a gentleman. I have been to many dealerships and ev Everyone at Mazda and my sales person Ronnie were excellent and attentive. The Finance Manager was a gentleman. I have been to many dealerships and even worked in some and that is exponentially more than I can say about all of the other dealerships. I am always skeptical about buying cars at a dealership and everyone at Koeppel Mazda were very professional, welcoming and were not pushy, arrogant and shady. Had a great experience with them, would recommend their services, would return to buy a car there and have nothing but good things to say about Koeppel and their service department. Had to get my tires service on the new car and they were very receptive to that. Thank you everyone at Koeppel! More

Satisfied my husband and i were very satisfied with the service we were provided here. Our sales person Ronnie was very helpful. I would personally reccomend hi my husband and i were very satisfied with the service we were provided here. Our sales person Ronnie was very helpful. I would personally reccomend him because he was very patient, respectful of our decision and very honest with my husband's inquiry about the vehicle and other related stuff. we love our car and purchasing process was excellent. Thanks to Ronnie -Penpa More

You know that feeling when you cannot blink for a second b/c bad things might happen. That's them. Right there. You are asking why after the oil change is done (2h later) they drive your car across the stree b/c bad things might happen. That's them. Right there. You are asking why after the oil change is done (2h later) they drive your car across the street into the parking lot, and get the identical model car next to mine, and start walking back and forth as looking for something...and they (including service facility manager) get very confrontational & uncomfortably loud, and tells you back, that they were getting ready it for me. Side street, lots of empty parking by the building, and more: dedicated drop off/pick up are all empty, but they drive across the street, and act as they were not doing the right thing. Never will trust them with my car again. Very unprofessional . More

Excellent Experience Koppel Mazda and my sales person Ronnie were by far the best dealership experience I had during the whole process of leasing a car. Ronnie was complet Koppel Mazda and my sales person Ronnie were by far the best dealership experience I had during the whole process of leasing a car. Ronnie was completely attentive to my needs, without being pushy at all. I was given the time and respect to make the best car decision for my family. I highly recommend Ronnie. More

Raul Jiminian- great experience My wife and I were looking to lease a new car and had read good reviews of the Mazda CX-5. We had a great salesman who ultimately was the reason we c My wife and I were looking to lease a new car and had read good reviews of the Mazda CX-5. We had a great salesman who ultimately was the reason we chose the Mazda over another car. We felt if that's how they treat their customers, we'd be in good hands. We highly recommend Raul and the Mazda CX-5! More

Excellent! This was my first lease with Mazda and I had such a pleasant experience. Raul was my sales associate and he took the time to explain all the parts of This was my first lease with Mazda and I had such a pleasant experience. Raul was my sales associate and he took the time to explain all the parts of the lease as well as how the car works. He was always available to answer my questions through e-mail and the phone. I was very happy with my experience. Thank you again! More

Couldn't ask for a better experience! I just leased my second car with Mazda and my parents leased their first. From the second we walked in Jim Mendez and his manager Saiful were nothing I just leased my second car with Mazda and my parents leased their first. From the second we walked in Jim Mendez and his manager Saiful were nothing but helpful! They even remembered us from 3 years ago when I leased with them the first time. They gave us so much attention and worked with us the whole time to make sure we were happy and satisfied with what we were getting, from what kind of cars to the price we were looking to spend. The process is so easy and stress free when dealing with both these guys. I will be recommending them to anyone looking for a new car. Saiful and Jim, Thank you SO much again for another great experience with Mazda. Also thank you to Marcus Plaza from the finance department, another easy and stress free process when it came to all the paper work. You guys are the best! We walked away with two awesome cars and couldn't be happier! -Stacy More

Very Good My first Lease at Mazda and I was very happy with the end result. Raul took the time to show me my new car explain the deal and was always available t My first Lease at Mazda and I was very happy with the end result. Raul took the time to show me my new car explain the deal and was always available to Help . I definitely recommended this dealership. More

1st. Time Lease great Experience One of the best Customer Service I have had in a while, first time I went to Koeppel Mazda i was greeted at the entrance by a Sales Rep called Tom, as One of the best Customer Service I have had in a while, first time I went to Koeppel Mazda i was greeted at the entrance by a Sales Rep called Tom, as I started to look around he asked me if i was looking for something in particular, right there I saw the CX-5 and I said, that's what i'm looking for, so he showed me the car and explained all the details about it, then he gave me some space i believe it was for me to explore the car without his presence. After this he approached me and we scheduled a test drive. I was in love with this car, but as a first time lease, i didn't want to jump into it until i shopped around. He was very pleasant gave me his business card and even introduced me to his Manager Saiful, what a good vibe this man has, but either way i had to keep looking. On my second time i wen't just to see the colors and to double check the CX-5 make sure my 2 year old son will be comfortable in his car seat. The third time i wen't Saiful the sales manager received me and we started talking price, we wen't back and forth, but you know what, I left with my CX-5, the process was nice and smooth, didn't feel stress at all, every single document i signed was explained in details by Marcus Plaza business manager, i even made changes and he gratefully changed the paper work. At the end of the day they are Excellent in there service A+ More