Koeppel Mazda

Great experience ever It was a wonderful experience to get a new car. Specially getting it from mazda dealership. They accommodated the price i wanted. Thank you Chris for It was a wonderful experience to get a new car. Specially getting it from mazda dealership. They accommodated the price i wanted. Thank you Chris for helping me purchase my new car. More

Overall experience made me the proud owner of a Mazda 3 I stopped by two weeks ago to check out some features in the Mazda 3. I was immediately approached by a gentleman by the name of Jim Mendez. He took h I stopped by two weeks ago to check out some features in the Mazda 3. I was immediately approached by a gentleman by the name of Jim Mendez. He took his time to answer all my questions, which I must inform you that I jot down a page load before I even got there. Mr. Mendez was attentive and very professional. We went out on two test drives and it went great. I was drawn to the dealership by it's variety, not really ready to buy. However, I felt comfortable and assure that my purchase was the right one. I would recommend Mr. Mendez and Mr. Islam (Manager) to my family and friends. They are a power team and helped me with the buying process. -Amed B. Persaud More

Best Car Buying Experience Thank you again Jim Mendez, for your amazing help in purchasing our pre-owned certified Mazda 6! The day started badly at two other dealerships in the Thank you again Jim Mendez, for your amazing help in purchasing our pre-owned certified Mazda 6! The day started badly at two other dealerships in the area, where my husband and I were given the bait and switch, and met by aggressive salespeople. We were about to go home feeling tired and fed up, but decided to give one last try at Koeppel Mazda. We started to look at a car on the lot that caught our eye, when a salesperson Jim Mendez came up and introduced himself. He asked what we were looking for, and we told him. He immediately took us to see the perfect car. He was so knowledgeable, and had a pleasant, friendly personality. We took the car for a test drive, received a great price without haggling, and made the purchase. Jim Mendez was there to help, and answer questions every step of the way through the entire process. We had a great experience at Koeppel Mazda and will recommend them to family and friends. More

Great place and great people My husband and I were recently in the market and went to several different dealerships to find our new car. We went to a few and didn't feel like we My husband and I were recently in the market and went to several different dealerships to find our new car. We went to a few and didn't feel like we were enjoying the process. That is until we went to Koeppel Mazda. As soon as we walked in one of their salesmen, Raul Jiminian, greeted us very warmly and was courteous from the start. He explained the features of different models very thoroughly, he made us feel like he really cared about helping us pick tt the stress, strain, or tension usually associated with that moment. They gave us a very fair and reasonable offer for their car, without any haggling, he right car, and even offered a test drive before we brought it up. When the time came to negotiate, it felt more like a friendly conversation withouand more importantly, didn't make us feel pressured to make a decision right then and there on the spot. His manager, Saiful Islam, was also very helpful and personable. He sat down and spoke with us so that we knew exactly what we were about to invest in. Our overall experience with the dealership, with Raul, and with Saiful, was wonderful. We love our new CX-5 and have already recommended Koeppel Mazda to our friends, family members, and co-workers. More

just wow!! First and foremost, I came in this dealership with my "guards up." I was ready to make a purchase on a 2014 cx9, expecting to be haggled, back and fo First and foremost, I came in this dealership with my "guards up." I was ready to make a purchase on a 2014 cx9, expecting to be haggled, back and forth negotiations and what have you. Castro greeted me, did the usual walk around ( quite entertaining might i add ), and to my surprise offered me a test drive which most salesmen does not do anymore. They usually wait for the customers to ask. Even though I have driven one before, I still accepted his offer and for s*** and giggles i even asked if i could test drive a cx5. All he asked for was a few minutes to pull the car out. When it was time to talk about price Everything went so easy from a to z. My calculations on monthly payment down to the finance persons calculations were pretty much "spot on." Castro's manager, saiful made my experience delightful as well. Had a few laughs here and there. Give these guys a shot...very honest, upfront, easy going and made me feel like i was not buying a vehicle at all. Small dealership but you know what they say " the best things come in small packages." Now i know why they've been in the business for so long. More

Pleasent salesperson I came to take a test on CX-5. Outstanding services. I'm going to consider a dealership and a salesperson for making a deal. Thanks Chris! I came to take a test on CX-5. Outstanding services. I'm going to consider a dealership and a salesperson for making a deal. Thanks Chris! More

I bought my new car here and have serviced it here for 4 years; trusting them to do the right thing (even though they have always made me perform services most people told me were unnecessary). I have bough years; trusting them to do the right thing (even though they have always made me perform services most people told me were unnecessary). I have bought 4 new tires at this dealership in the last year alone. I received a flat on one of them two months later and paid the $180 to replace it with another new one. A week later, the same tire blows out while going 20 mph on a local road. When I went to the dealership to ask if they would cover the replacement I received unprofessional treatment from the manager, Mike. He right away treated me with an attitude, didn’t even look at me in the eyes, and told me to wait while they looked at the tire. After waiting for 1 hr and 15 minutes he told me that he would not cover the tire. He proceeded to tell me that I knew nothing about cars/tires. When I told him that I wanted a receipt to record my visit so I could receive a customer survey, he refused to issue me one. He was very unprofessional and I will never go back to this dealership again. I cannot believe a manager would choose to lose a loyal customer over a tire. More

It’s New Year’s Eve and I just picked up my Mazda 6 from Koeppel. I got an excellent deal on a new 2014 model thanks to the exceptional service I received from Christopher Gonzales and Saiful Islam. Fou Koeppel. I got an excellent deal on a new 2014 model thanks to the exceptional service I received from Christopher Gonzales and Saiful Islam. Four days ago I read on the internet that the Insurance Institute for Highway Safety was awarding Top Safety Pick + to cars that had not only excellent crash test results but also offered crash protection technology. So I wanted the technology package on the Touring sedan with Safe City Braking which used lasers to stop your car before you rear ended someone in congested traffic. It also had a blind spot and backup camera system with cameras to warn you of unseen obstacles. I got quotes from several dealers in and around New York City using the excellent search tools on Mazda’s website. I also brought my car in to the two dealerships with the lowest prices to compare trade in value. Koeppel was the clear winner, but I was hesitant because they did not have the color car I preferred in stock. With very little time left until the year end $500 cash rebate promotion ended, I took Sales Manager Saiful’s word that he could get the car of my choice through an exchange with another dealer. I am very glad I did. I saved hundreds of dollars over the other offers when Saiful brought a car down from Connecticut this morning. Christopher spent hours following up on the car’s registration, insurance and preparation, personally installing the wheel locks and cargo net I requested. He then sat with me in the car until after dark to set up my navigation system and sync my phone’s Bluetooth connection. When we parted and went home to celebrate New Year’s Eve I sincerely thanked Saiful and Christopher for their determination, effort, and reliability in getting me the exact car I most wanted. More

Had a great experience at Koeppel Mazda!!! I went to a few other dealerships before ending up at Koeppel and that was my last stop. First time I went in, I was there for about 4 hours, asking a bunch of q few other dealerships before ending up at Koeppel and that was my last stop. First time I went in, I was there for about 4 hours, asking a bunch of questions, test driving the 2014 CX5, which I love by the way and just getting as much information as I could. This was my first time leasing and I also had to trade in my '09 Accord, the Floor Manager Saiful Islam and my Dealer Jim were amazing, so patient, so welcoming and most importantly so Honest, it felt like I was hanging out with family instead of purchasing a car! Definitely recommend going to Koeppel Mazda to purchase a car and make sure to see Saiful and Jim. I'm looking forward to returning my lease in 3 years, obviously to get a new car, but most importantly to interact and do business with those guys again! Loving my White Mazda CX5! More

I searched high and low for a used Mazda5 with less than 50k miles on multiple websites including Cars.com and Usedcar.com and read many dealer reviews. Every time I found a "great deal" the dealer reviews 50k miles on multiple websites including Cars.com and Usedcar.com and read many dealer reviews. Every time I found a "great deal" the dealer reviews were negative stating you would not get what was promised as far as price. When I found the car I purchased and read the Koeppel Mazda reviews the negative comments were few and far between. From my first email inquiry right down to signing on the dotted line I was given honest answers to all of my questions and was even able to "haggle" a few more dollars off the bottomline internet price. No surprise dealer prep fees, no added "pinstriping" for extra bucks, just a straight forward deal. My salesman Chris Castro was professional and straight forward and being that I was making a purchase on a Sunday night I had to come back for a full NYS inspection. The 2nd key was still in its packaging and the battery was dead, I was promised a new battery when I came for my inspection. Well, I went back a week later and everything went just as promised. The only thing I would say some people may have a negative comment on, but that I actually appreciated is, it is a "no frills" dealership. They didnt offer us food, drink and entertainment that other dealerships do, but I always found those to be a distraction for the customer as they found ways to get more money from you. We had a cup of water and a straight forward deal from a friendly no pressure salesperson, that to me is a rarity. More