Koeppel Mazda

Highly professional! Not pushy. Friendly and try to do their best to take into consideration your needs and limits. Not every dealership has this type of spirit and approach to the customers. Javier Rodri their best to take into consideration your needs and limits. Not every dealership has this type of spirit and approach to the customers. Javier Rodriguez, the salesperson, is the best one. I highly recommend this dealership. More

I came into Koeppel Mazda looking for a Mazda CX-5 and as soon as i got into the dealership Luis greed me with a warm welcome but i was nervous from all the stories I've heard from dealers and pushy sales pe soon as i got into the dealership Luis greed me with a warm welcome but i was nervous from all the stories I've heard from dealers and pushy sales people but my experience was completely different at Koeppel Mazda. Luis guided me to the Mazda CX-5 having great product knowledge; what i liked the most was that he never pressured me into buying, he just wanted me to feel comfortable and make sure i was getting the right vehicle. Besides the vehicle i was looking for a monthly payment that was affordable into my budget and Saiful the manager helped me so much; he was very flexible and easy going and never pressure me at all, and i have the car that im in love with and a great deal. Thank you koeppel Mazda for making my experience quick and painless. More

This sales manager, Saiful Islam, is very "profit oriented". Which is nothing wrong; however, their quote price is way higher than other dealers. My recommendation is to look around before you make oriented". Which is nothing wrong; however, their quote price is way higher than other dealers. My recommendation is to look around before you make your final purchase at this dealer. The incident that I've experience, which I think it's worth to share: When we sat down and discussed about the sale price, and Saiful mentioned that he CANNOT give me any discount, because it's a new car with high demand. He said that he can give me the invoice price, so that I know how hard for him to earn his living with the small gap of price different between the MSRP and the invoice price. Saiful asked one of his employee to bring me the invoice, and that employee brought an invoice that has more than $5,000 difference between the MSRP and the invoice price. He quickly took the sheet back, and said it's a mistake and it's for a different model. At last, I didn't purchase from this dealer and started to search around carefully in case this incident happens again. More

walk in looking for a CX-5. the sales person show all three level of the car. great way to compare this was a great car buying experience. three level of the car. great way to compare this was a great car buying experience. More

This is a great dealership with a great staff. I've never met such friendly people working as salesmen before. No pushy people, just honest help from them when I was inquiring about a car. I fell in lo never met such friendly people working as salesmen before. No pushy people, just honest help from them when I was inquiring about a car. I fell in love with one in particular and spent much time at the dealership asking questions and the staff was so knowledgable and the prices so good that I knew I needed to buy it. Thanks Koeppel Mazda. More

The people there were very helpful and friendly. When I came in I wasn't sure of what type of vehicle I should get a sedan or SUV. Javier pointed me to the right direction and Saiful was great. He treated came in I wasn't sure of what type of vehicle I should get a sedan or SUV. Javier pointed me to the right direction and Saiful was great. He treated us very well and with respect. The price negotiation was great. He even gave us a complimentary 1st service on the house and koeppel Mazda goodie bag which had a flash light tire, pressure gauge and a coffee mug. I'm gald I bought Mazda 3 there. More

There is a person named Saiful who appears to be running the show. He is unethical, dishonest, and overall, very sleazy. We had a very bad experiencing purchasing a car there. We know what we wanted, it w the show. He is unethical, dishonest, and overall, very sleazy. We had a very bad experiencing purchasing a car there. We know what we wanted, it was a done deal when we walked in a 9:30am. After several apparent screw ups, we left finally at 5:30pm. Saiful promised a price, we "closed" on it, then after processing the paperwork, he changed his mind. Terrible experience overall. Avoid this dealership. More

I went to a couple of other Mazda dealerships but the personnels at Koeppel Mazda were very friendly and had an outstanding devotion to their customers. I was looking around for the best price on my mazd personnels at Koeppel Mazda were very friendly and had an outstanding devotion to their customers. I was looking around for the best price on my mazda 3 and the salesmen at Koeppel were very easy to deal with, they weren't pushy at all. explaining me the different financial options and were very easy to agree with on the price and offered me the best deal. Gianfranco was my salesperso. he was very patient and respectful with all of my questions. Saiful the sales manager, came to greet me and thanked me for my business. I love my Mazda3 and the people at Koeppel madethis experience very satisfactory and I would totally recommend the dealership, they even gave me the vehicle with a full tank of gas ,a free service appointment, and a gift bag. More

If you do business with Koeppel Queens Mazda, don't assume any verbal assurances or Internet offers will be executed in your final paperwork. Be sure to check everything carefully. We made the mistake assume any verbal assurances or Internet offers will be executed in your final paperwork. Be sure to check everything carefully. We made the mistake of going in a time crunch (we were overtired and needed a new car to leave on a vacation!). Our salesman, Francisco, unfortunately for us, left us waiting around most of the day and ended up telling us one thing and doing another. He folded the paperwork, and distracted us while we signed it, in such a way that we did not realize we were being hoodwinked. We feel foolish to allow ourselves to be tricked into paying a higher price than the "Internet" price we were emailed about by this dealership. We were also assured by a very confident Francisco that he could and would get us another half point off the interest financing. He assured he would have the interest rate lowered at the time we signed the agreement which he never countersigned. We actually thought he would send us a revised and corrected agreement after we left with the car to go on vacation. Sadly for us, ethics, honest professional behavior, and valuing long-term customer relationships is not what we found at this Mazda dealership. The service department was the same way. Don't assume they perform the services as promised. In a minor, but telling, example, they did not even refill the fluids a standard part of the "check-up". I also had to make a second trip there two days later because there were problems with all four tires! More

Let me tell you before walking into Koeppel my sister and I went to another dealership, we told the sales associate what we were looking for and what we were willing to spend. Lets put it this way he didn't I went to another dealership, we told the sales associate what we were looking for and what we were willing to spend. Lets put it this way he didn't even want to give us the time a day a total of 5 minutes was spent in and out. We then went into the Koeppel dealership and we were introduced to Luis Espinal he took the time to listen and work with us on helping to find what we were looking for. We didn't make a purchase at this time because the SUV we were intereted in was sold off the other lot. He will be keeping an eye out for us and will be calling me when something comes in. More