Koeppel Mazda

Buyer beware!! Quite simply the worst new car buying experience I have ever had!! I wouldn’t recommend going here unless you want to waste your time and come away feeling like you’ve been cheated and / experience I have ever had!! I wouldn’t recommend going here unless you want to waste your time and come away feeling like you’ve been cheated and / or robbed. Having communicated with the dealership over e-mail regarding leasing a Mazda CX-9 AWD Grand Touring, I went into the showroom with details of the offer they had provided to complete the deal. The manager was not working on the Sunday and hence the assistant manager (who also happens to be the head of internet sales) was called over to complete the sale. It was apparent that the dealership had no inventory in stock but was pre-selling vehicles they expected to receive in about 3 weeks time, which although not ideal was something we were willing to wait for. The assistant manager started with a price that was 18% above the price they had provided through the internet quote. When I asked why it was so much above the original quote, he responded with “Oh, I didn’t realize that you had an internet offer, I’m not sure who gave you that. Let me go and look up the details.” Sure enough (after we waited for 20 mins) he soon realized that he himself had authorized the offer and that his name was even on a couple of the e-mails I had received. However, rather than honoring the price he had authorized, the assistant manager said that offer had only been valid for the previous month and that they would have to increase the price to adjust for changes in the residual value. Again, this was not ideal, but his logic seemed rational and we were willing to agree to a price that was a little higher than the original quote. Then commenced the next delay tactic – several war stories were accompanied by him leaving multiple times to check the expected delivery details for almost an hour. I’m not quite sure why he couldn’t access the required information from the computer at the sales desk, but I guess it was part of the standard process to wear customers down!!! Having found a vehicle that met our requirements and having reached what we thought was a mutually acceptable price, he then said he had to call his manager who was on his day off to confirm he had the go ahead to complete the deal!! It was a warm day and the showroom, which is built like a greenhouse, was baking hot. He made us wait for well over an hour to get confirmation from his manager who apparently wasn’t picking up his cell phone. Well at the end of all that waiting, he finally heard back from his manager – the manager wouldn’t take the deal and wanted another $1,000 for the car because he felt that the vehicle (which hasn’t even arrived yet) would be in high demand and in limited supply, hence there was no reason to stick with any previous offers they had made!!! It was at this point that I’d had enough and decided to leave the dealership. I think that having tried to wear us down, they felt we would acquiesce to the higher cost, but I was absolutely disgusted by the sheer lack of morals and ethics these guys had displayed. Having quoted us a bogus internet price to get us in the door, the assistant manager and manager kept increasing the price higher based on random BS in order to increase their commission on the vehicle. It seems there is absolutely no honor in this profession!!! I am also completely confused why anyone would leave an assistant manager in charge of a dealership if the individual does not have the authorization / qualifications to make decisions. In hindsight I should have insisting on only speaking with the real decision maker – everyone else was a waste of time. We ended up spending over 3 hours at the dealership – not a nice way to lose a Sunday. We walked away with the horrible feeling of having been cheated. The only saving grace was that we hadn’t parted with any cash!! More

I spent lots of extra money taking my car to the dealership for two new tires since it also needed specially ordered factory parts (new valves; not covered under the warranty which is still effectiv dealership for two new tires since it also needed specially ordered factory parts (new valves; not covered under the warranty which is still effective). I expected a certain level of professionalism and quality from Mazda and was very disappointed when I had to return to the garage several times after picking my car up. First there were issues with the dashboard warning lights still being lit which was no big deal. But when one of the new tires went flat on the highway on my way to work the next morning I was very upset. I took time from work to bring the car back to determine the problem which I gather was that the mechanic didn't tighten the valve. Lisa Johnson handled my service and was very nice and apologetic but really had nothing to do with the actual repair of my car and didn't explain satisfactorily what went wrong and if it could happen again. Overall I have to warn people against bringing their business to this dealership. I assumed I would be compensated in some way since I had was inconveinced so much and put into a dangerous situation due to their sloppy, presumably rushed work. I would have been happy to have as little as $100 deducted from my near $800 bill (perhaps to refund the cost of the one hour of labor that was put into the car), and was annoyed and disappointed when I was offered a free oil change or 15% of a $500 30,000 mile service. I asked Ms. Johnson to have her supervisor contact me, but only received a follow up call from Lisa telling me her boss' best offer was 20% off the next service. Of course I would not trust these people with my vehicle and my safety again so this offer is useless to me. I understand mistakes happen but this was unacceptable and needed to be addressed. More

Went there to get a car spend some time liked the car, and started the problems.Worst ever experience in my life. too all: Stay away from this dealer. The only thing they tried is to rip off. employees ha and started the problems.Worst ever experience in my life. too all: Stay away from this dealer. The only thing they tried is to rip off. employees have no manners or respect to customers. I am not writing more because then i will have to curse them out. sooo controlling the anger. and i am going to complain to FTC and any othe consumer agency. More

My experience at Koeppel Mazda was mediocre at best. I came in for a 30,000 mile service. First, I couldn't even figure out where I was supposed to bring my car (the only apperent place was on the sidewal came in for a 30,000 mile service. First, I couldn't even figure out where I was supposed to bring my car (the only apperent place was on the sidewalk outside the service department). Once there, they were slow to responde to my presence. The service attendant spoke softly and was difficult to understand. The work took much longer than I expected. After the work was done, there was no explaination of the services provided (except the paperwork which has everything abreviated in obscure jargon). I later realized, after examining the paperwork in more detail, that they placed the wrong kind of oil in my car. When I called and complained about it, they said they would be happy to replace the oil, but I'd have to pay for the oil change at the normal rate. I found the whole experience to be unsatisfactory. More

Saw a car I liked on a Sunday, I called the second day, discussed with the "sales manager", settled on a certain price + DMV fees + sales tax, clearly specified, no other BS fees involved. When I went to discussed with the "sales manager", settled on a certain price + DMV fees + sales tax, clearly specified, no other BS fees involved. When I went to pick-up the car, they threw in a delivery fee of $495 and a prep fee of $345. So, "only" $840 over the negotiated price. Even after avoiding some of their gimmicks, I was willing to pay the $495 and just get the xxxx out with the car, but no, they wanted the $345 also. So I walked out. Oh, and I forgot to mention, Sunday when I first saw the car, the super-nasty sales representative Cynthia barely wanted to give me the key and she immediately wanted the key back when I said I wanted to negotiate the sticker price. This was a used car. More