Koeppel Nissan

ISSUE NOT RESOLVED !!!!! VERY LONG WAITING TIME !!!!!! I have Murano 2012 with 40 k miles. The car started having suddenly very poor gas mileage 11.7mpg. down from 15mpg in a city. I didn't change my drivi I have Murano 2012 with 40 k miles. The car started having suddenly very poor gas mileage 11.7mpg. down from 15mpg in a city. I didn't change my driving style etc. I had scheduled appointment at 8 am, I was punctually, they started working on my car after 11 am !!! Since the service took longer time they waved my bill for $175 BUT the issue was not resolved. So I was told that I can bring my car anytime again for inspection. So I brought car around 8.30 am. They started working on my car at 12.20 pm and completed tests at 1.40 pm !!!! Is this the way Koeppel value time of its customers??? I wasted half of my day off waiting there. Very upsetting long waiting. Very. I was told that " they don't see anything wrong with my car, despite I reported very poor mileage 11.7mpg. Really? Is it OK for MURANO 2012 with 40k miles to get 11.7mpg??? And they say that they don't see anything wrong with this vehicle????? So I drove my car to the empty tank and filled it up and drove to the empty tank again and the fuel consumption was 11.7mpg !!!!!!!! This Murano 2012 is a piece of junk !!!! So I contacted KOEPPEL again and I was referred to Nissan USA to resolve the issue. I have Certified- Pre-Owned Murano that I purchased from KOEPPEL. It is very upsetting that they pass the brick and send me to Nissan USA. Nissan USA referred me to another dealership for inspection. There is another issue. During prior inspection they told me that I need a new battery for $199. But my battery works perfectly well even during the winter time. They told me that I need a new muffler because with mine I will not pass state inspection, but soon after I passed state inspection without any problem. I am very disappointed with this estimate. I am very unhappy with that service, the problem with my vehicle is not resolved !!!!! I will never be their client again. Service Director Tony called me - my mobile phone and in a very angry, aggressive intimidating, loud voice said " So you gave me such a bad review??!!! "So you gave me such a bad review??!!! "So you gave me such a bad review after all what I did for you"???!!!! and then in a very intimidating, angry,menacing tone of voice he said " you gonna see me soon"!!!! and he hang up on me......A call was very short, I had no chance to talk to him. He was referring to my previous review. It was an attempt to intimidate me, I took this call as a personal threat. Is it the standard of customer services for KOEPPEL to call its customers and complain to them for the bad review??? You don't want to hear the truth??? More

Rogue 2018 I had a wonderful experience at koeppel Nissan. Thank you for everything Andrew and Mike. I’m looking forward to coming back in 3 years. I had a wonderful experience at koeppel Nissan. Thank you for everything Andrew and Mike. I’m looking forward to coming back in 3 years. More

EXCELLENT, COURTEOUS, FRIENDLY, AND HONEST Artur was great friendly , knowledgeable, and really made you feel at ease and comfortable, the experience was first rate and honestly would definite Artur was great friendly , knowledgeable, and really made you feel at ease and comfortable, the experience was first rate and honestly would definitely recommend to everyone More

VERY NICELY SUPRISED WITH CAR LEASING EXPERIENCE VERY PROFFESIONAL, STRAIGHT TO THE POINT, NO HASSLE EXPERIENCE. FAST AND NO NONSENCE COMMUNICATION, PLEASURE TO DO BUSINNES WITH. IF THAT IS THE WAY T VERY PROFFESIONAL, STRAIGHT TO THE POINT, NO HASSLE EXPERIENCE. FAST AND NO NONSENCE COMMUNICATION, PLEASURE TO DO BUSINNES WITH. IF THAT IS THE WAY THEY WILL DO BUSINNESS IN FUTURE I WILL SURELY COME BACK TO KOEPPEL NISSAN. TOMASZ MICZKO EXTECH BUILDING MATERIALS INC More

Awsome Service! Super friendly and very helpful professionals. They make sure the deal will be made with customer’s high satisfaction. Just got my first Nissan but I’ Super friendly and very helpful professionals. They make sure the deal will be made with customer’s high satisfaction. Just got my first Nissan but I’m ready to come back after my lease expires. The dealership is what you expect to see in place like that. Very satisfied! More

excellent service Always pleasure to deal with those guys! I arrive on saturday and drove out with two brand new cars! Highly recommended. Always professional and nice. Always pleasure to deal with those guys! I arrive on saturday and drove out with two brand new cars! Highly recommended. Always professional and nice. Thank you Mike, Louise , Hoover! great job! More

Great Service Purchased our 2015 Toyota Camry with the help from salesman Artur Atanov. Very pleased with the service from the time he greeted till we rolled out th Purchased our 2015 Toyota Camry with the help from salesman Artur Atanov. Very pleased with the service from the time he greeted till we rolled out the dealership in our car. Would definitely recommend any one looking for a New or used car! Ask for Artur Atanov! More

Lease renewal - Easy, personable and downright pleasant My wife and I have been Nissan customers for many years. When we go the dealership we also go to Danny Colon. In fact, he's the only person we go to My wife and I have been Nissan customers for many years. When we go the dealership we also go to Danny Colon. In fact, he's the only person we go to! Danny is five star - personable, helpful, and knowledgeable. He makes our experience so pleasant. Danny time after time delivers for us. He understands our budget and likes which really helps. There's no question he will go above and beyond to get you the best deal for you and follows-up. We highly recommend our friends and family to him. When we renew our car leases there is no doubt Danny is our man!! Nissan, you have a real gem of a man there!! Thanks Danny for everything you have done for us!!! More

2018 sentra Andrew and Mike were very helpful. They help me get to the price i wanted and i thank them for that . Will be back soon Andrew and Mike were very helpful. They help me get to the price i wanted and i thank them for that . Will be back soon More

Personable and knowledgeable service I have been apart of the Nissan family for several years and each time I renew my lease, Danny Colon knows what I need and like. He keeps it honest an I have been apart of the Nissan family for several years and each time I renew my lease, Danny Colon knows what I need and like. He keeps it honest and makes sure what I want fits my budget. I always leave knowing my car and feeling safe. Nissan has not let me down yet! Thank you Nissan Family and especially Danny Colon. More