Koeppel Nissan

I visited Koeppel today, seeking ... a car. I hate car shopping for all the reasons so many people do, and I went in not sure if I was looking for new or used (and if used, what make or model), nor whethe shopping for all the reasons so many people do, and I went in not sure if I was looking for new or used (and if used, what make or model), nor whether I was going to spend $12,000 or $25,000. It was a long day. And a lot of that was my fault; Eleanor was beyond patient as I worked through the process, and although it really, REALLY felt as though she was pushing me toward used instead of new, I have only good to say about her. I was also more than a bit uncomfortable with the fact that she steadfastly refused to tell me what my finance rate would be. EVERYTHING got done before I met the dreaded finance manager, and even once I got with him I was waiting for a bomb to drop. It didn't. Kudos not only to Eleanor, but also to aforementioned finance manager John Cheung. Did I get an AMAZING deal? I don't think so. Did I get a good deal and do I have a good feeling about these guys? You bet I did, and do. I chewed about $4,000 off the price they wanted for the car I selected, got a reasonable trade-in value for my old car, and got a good loan, albeit one they packed with an extended warranty. I actually kind of liked these guys. Like I said, it was PAINFULLY slow and some stuff fell victim to a lot of finger pointing. But ... I actually recommend Koeppel Nissan. More

My experience started on the Internet. I received an immediate response from Shane who asked precise but brief questions about what I was looking for. I had my research complete and knew the model car immediate response from Shane who asked precise but brief questions about what I was looking for. I had my research complete and knew the model car I wanted and only have a few questions about the different options. As I was working through email with Shane I received an email from Pablo. I was stunned by the detail of my auto quote. I could not believe he actually gave me the exact figures. He even compared 2 models and then gave me details of my payment options. This was all done through email which was ideal for me. I had contacted several Nissan dealers over the past two and a half weeks, most I am still waiting for a response from. Others recited to me the "weekly ad" for their dealership, never actually quoting anything I wanted. I was able to do everything online with minimum calls. I began my contact with Koeppel Nissan on Saturday afternoon and had approval and my VIN by Saturday evening. On Sunday Shane called to see what time I would be in to sign the paperwork and pickup my new car. When I arrived at the dealership Pablo came outside greeting me immediately by name before I could make it through the door. I then had the pleasure of meeting Bob who showed me my new new car and patiently taught me how to use all of the amazing gadgets in my new car. He took his time and explained every little detail about the car and made sure I knew how to use each and every one. Every person I dealt with at Koeppel Nissan was knowledgable, friendly and professional. I had been dreading the fact I needed to get a new car but SHANE, PABLO and BOB made this purchase simple and stress free. I would highly recommend KOEPPEL NISSAN!! Also although I am sure everyone at Koeppel Nissan is great Shane, Pablo and Bob were AMAZING!! More

I went there to see a nissan murano 2012 that was on sale last Tuesday , I finally go it. My sales consultant was Forkan Sid very helpful , professional and very calm. Then he took me to John cheung busin last Tuesday , I finally go it. My sales consultant was Forkan Sid very helpful , professional and very calm. Then he took me to John cheung business manager also explained to me the process of financing and warranty. The whole process took 2 hours. If you need a car go see Forkan, I guarantee you will leave the dealer driving a new car. More

I guess I'm not alone with issue with KOEPPEL NISSAN, it has being the BAD experience I had ever had. I have a 2008 nisssan altima sl 2.5 and my first trip was car didn't started inop after I came out it has being the BAD experience I had ever had. I have a 2008 nisssan altima sl 2.5 and my first trip was car didn't started inop after I came out of work in the Airport LGA so car got tow to the closer dealer Koeppel..it happen to be the key lock was broken Done $1000 "OMG why so High" no problem I payed that was back in March. The issue is after paying all that money the car was not check complete of any issue or future problem by the mechanic OK. Car got tow back weeks later the same issue. Now the 3 hardness need to be replace + the key lock again warranty ok. I Told me mechanic why you didn't tell me before, his response was your car has a rebuild title, I told him ok why doesn't have to do with the issue. I told my customer service agent CHRIS URENA to organize the issue in which of the 3 hardness needed to be done first. So happen I hardness was done I got the car back home I told him I will back next week to do the second hardness no less the car almost left me in the middle of the highway computer not working right. When back told than the issue and second hardness was replace a week later. I had issue happening one after another and another only after replacing the key lock all that the engine computer out of service, transmission computer too. A/C inop and 100 other issue came alone with the value of $4500+ and they sill haven't found the problem. I have pay for car rental as well as the Agent Chirs because the mechanic is guessing. My CHECK ENGINE LIGHT STILL ON and I'm afraid to take back because I don't have money all my saving has being invest in the stupid guessing dealer of my problem. Last trip I spoke with me mechanic lead and the Manager and there respond was to leave the car for a week that they will find the REAL PROBLEM. If you know you are working on a car with a rebuilt tittle why not do a overall check make sure everything that need to do be on file if not as a mechanic you are looking for money. I learn so much that a customer don't need to know but at the same time my money was being legally stolen from my packet. Right now I can't drive more the 30 miles a day and I can't afford more bull from the mechanic I need my money back I'm brook and out of job due to not able to make to work. More

Good dealership ! Nice, clean and big showrooms with lots of employees. All employees are extremely helpful. You don't have to wait more than 3 minutes to get help. -M Khan of employees. All employees are extremely helpful. You don't have to wait more than 3 minutes to get help. -M Khan More

Took my 2013 in to service and b/c of a noise and they said they test drove it on the highway and didn't hear anything and that it was fine. My odometer never changed from the time I checked it meaning my said they test drove it on the highway and didn't hear anything and that it was fine. My odometer never changed from the time I checked it meaning my car never left the lot. They had me waiting 3 1/2 hours b/c of this test drive. Service rep said they can't watch every technician to see what they are doing. Why lie to me? I questioned whether anything was really done. Oil change? Tire rotation? What else did this technician lie about? Many ppl have advised me about their service center but I took the chance anyway. Never again and I don't recommend them at all for service. More

First I would like to THANK Nash and Joe for all they did to get us into our new Rogue, These 2 gentlemen could not be any nicer and professional. They are not typical sales people, they know their job, and to get us into our new Rogue, These 2 gentlemen could not be any nicer and professional. They are not typical sales people, they know their job, and know how to treat a customer like a friend!!! I would and already have reccomended Koeppel Nissan to family and friends. This experience could not have gone any easier, and again thank you Nash and Joe for all you have done for us!!!!! Koeppel Nissan is the BEST dealer out there!!!!! More

Last month I was in a car accident and my viechel was salvage which meant a total lost.I was destroyed phycally and emotionally. I was recommended to visit Koeppel Nissan and to speak with the manger Ne salvage which meant a total lost.I was destroyed phycally and emotionally. I was recommended to visit Koeppel Nissan and to speak with the manger Nelson Onofre from used car.When I walked in and asked for him he welcomed me to his office. Mr. Onofre was very understing to my situtation and how much the lost had imapcated my family and I. He personaly took the initiative to walk me throught the cars ,paper work, and most of all my finance. It was exactly what I need a great welcoming from a Car Dealer. The Sales man and the finance perosn worked closely with me in chosing the correct car for my needs as well as my family. I thought the doors were shut down when I lose my viechel. Instead the infromation as how to obtain another viechel and the professionalism was remarkabel . I would highly recomened any one to him. Mr. Onofre he has a great personalty, ,very explist, and deailed with the paper work as well when the Honda Odyssey was handed over to me. More

I bought a Hyundai Sonata from Nelson Onofre of Koeppel Nissan. The finance along with the sale person and manager were very professional and very detail oriented. They are very knowledgeable and very expl Nissan. The finance along with the sale person and manager were very professional and very detail oriented. They are very knowledgeable and very explicit to all my questions. I would highly recommend any one to Koeppel. I have bought cars previously at other locations as well but the quality at this dealership was a great one. More