Koeppel Nissan

I have to be honest, I went in Koeppel with no intentions on buying a car. I walked out very happy as I am in love with my new nissan altima. I didnt really like nissan altimas I am more of a maxiam man, Moh on buying a car. I walked out very happy as I am in love with my new nissan altima. I didnt really like nissan altimas I am more of a maxiam man, Mohammad Sehhar was so great at giving me information about this vehicle and I fell in love right away. Mohammad treated me as if I was a friend, he help me find the car I was happy with and not just some car in the lot. I didnt feel as if he treated me as a sell but more as someone that help me make one of the best financial decision of my life. Mohammad help me find a car that worked in my budget. I was at koeppel for several hours but I felt like I was there 45 minutes. I also would like to mention the sales manager Saiful Islam who was also very helpful and vital to me as he watch the deal until the end. I always hear how car dealers are slime buckets but with this being my first expenince I can say that anyone who thinks car dealers are slime they are going to the wrong guys. Mohammad Sehhar was great to work with and I was very happy walking out of the dealership with a new car that I am truly happy with. -Carl More

The othat warranted an explanation and made us feel The othat warranted an explanation and made us feel comfortable during our shopping expverall experience was wonderful, he was very accommodating, ex The othat warranted an explanation and made us feel comfortable during our shopping expverall experience was wonderful, he was very accommodating, explained everything erience. I would recommend his services to everybody, although we were buying a car from Koeppel Nissan he allowed us to feel as though we were doing so from a friend. More

I am a senior buyer at Koeppel Nissan in Jackson Heights Queens,for the past 18 years all of my visits to the dealership have been good. One of the reasons way i continue to buy my cars from Koeppel is beca Queens,for the past 18 years all of my visits to the dealership have been good. One of the reasons way i continue to buy my cars from Koeppel is because they make me feel like i am a part of the Koeppel family,that is a great feeling.The service representives are friendly and receptive to the needs of their clients. I would be remiss, if i did not give a special thanks to Mr. Daniel Grande,he seems to be the representative that has handled my service needs over the last couple years, he takes his time to explain in detail what the car needs to have done, and he doesn't mind answering all of my questions. In any organization that has excellent leadership, that excellence will become part of that organzation, i attribute the success that the dealership has enjoyed to Mr. Mark Lacher. Mr Lacher principal owner,is an exceptionally kind and considerate man,he treats his customers,and employes with dignity and respect. I look forward to contining my relationship with my Koeppel family. Pastor Smith More

I had a very pleasant experience with Isaac. He was courteous, friendly, professional and patient. I did not feel pressured or uneasy. This is my first time shopping with Nissan and because of Isaac, I courteous, friendly, professional and patient. I did not feel pressured or uneasy. This is my first time shopping with Nissan and because of Isaac, I will come back again as well as recommend my friends to this dealership. Thank you for making the usual difficult decision of buying a car an easy one! More

joel helped us chose the vehicle we purchased and was very helpful in helping us with our selection and was very knowledgeable about the car.joel also was very helpful with the fanancing and the insuranc very helpful in helping us with our selection and was very knowledgeable about the car.joel also was very helpful with the fanancing and the insurance process . i am very happy with joel and koeppel nissan. More

Wilson and John are a wonderful staff at Koeppel. They really helped me and my dad pick the right car. The service was professional, and both were trustworthy and helpful. I'm satisfied with the service a really helped me and my dad pick the right car. The service was professional, and both were trustworthy and helpful. I'm satisfied with the service and would not go anywhere else to buy a car except here. Koeppel is an excellent car dealer because of these two employees. More

Why did I give Koeppel Nissan these ratings? They are an exceptional dealership! They have been in business for a very long time.....everytime you see the name Nissan, you see Koeppel Nissan. All of the ab exceptional dealership! They have been in business for a very long time.....everytime you see the name Nissan, you see Koeppel Nissan. All of the above personnel were fantastic! They were so pleasant, efficient and thorough (upfront with pertinent information to help me make my final choice). Robert Frazier, Melissa Encarnacion, Pablo Jimenez and Luis Valerio couldn't have been better. They made me feel extremely comfortable and literally, all I had to do was "sign on the dotted line." I couldn't have asked for a better buying experience. Koeppel Nissan is well-honed operation and I am a happy camper! More

The Service department at Koeppel Nissan lacks the “service” part. They performed a 60K mile service on my car and told me that the rear bearings and axle seals needed to be replaced. They didn’t hav “service” part. They performed a 60K mile service on my car and told me that the rear bearings and axle seals needed to be replaced. They didn’t have the parts in stock so they returned my car and ordered the parts. The service advisor, Teddy Castillo, said that he would call me as soon as the parts arrived. After two weeks of not hearing anything, I decided to call them, seeing how I already paid for the parts. Teddy was out that day, so I got transferred to the Parts department where I was informed that the parts for my car arrived a long time ago. So I scheduled another appointment. On a side note, when you call the Koeppel Service department, be prepared to spend half an hour on hold, only to speak to a secretary who knows nothing about the status of your car. When I brought my car in for the second time, Teddy was not there so I had to deal with another Service Advisor, Priamo Perez, who of course had no idea what needed to be done, but nonetheless said he would call me to give me an update on the status of my car. Two days passed without me hearing anything from Koeppel, so once again I had to call them to find out what’s going on. I was told that the car is being worked on and hopefully it’ll be ready tomorrow. The following day I got the first and only call from Koeppel - I couldn’t believe it! I was informed that my car was still not ready (surprise, surprise), but that it would be ready on Monday (they called on Friday). So comes Monday and of course I don’t hear anything from them. So I have to call them yet AGAIN to find out what’s going on. And once again I’m given the run around and told that it’s a very big job and that it’ll be another day before my car is ready. Mind you, I had the front bearings and axle seals replaced the year before at another Nissan dealer, and it took them less than a day to get it done. Finally, the car was ready a week after I brought it in. In short, the communication from the Service department is nonexistent and they take their sweet time working on your car. In the future, I’m taking my car to another dealer and would recommend you do the same. Having read other people’s reviews, now I’m just hoping that the car doesn’t break down in a week. More

My son Steven and I would like to take an opportunity to thank Isaak for his great help. He was patient, helpful and very professional. He worked with us to find the best possible price that would fit our thank Isaak for his great help. He was patient, helpful and very professional. He worked with us to find the best possible price that would fit our budget, and made sure that we were satisfied with the car. He explained us the features in the car that we were unfamiliar with. I will recommend Isaak to my friends who are looking for a car. Thank you Isaak. More

Hi Danny Colon, Thank you for helping me with my Hi Danny Colon, Thank you for helping me with my Nissan, you were great! I like the way you explained my options and every detail about the Altima. Hi Danny Colon, Thank you for helping me with my Nissan, you were great! I like the way you explained my options and every detail about the Altima. It was nice doing business with you and I will not hesitate to recommend you to friends and family if they want to visit Koeppel Nissan. Thank you and God bless! Cynthia. More