Kona Mazda Hyundai Subaru

I purchased wet okole seat covers from Myles Shirai in Oct, 2020. I completed the wet okole form and paid cash over $600. Myles took pictures of the interior of my car (required by Wet Okole) and toId me Oct, 2020. I completed the wet okole form and paid cash over $600. Myles took pictures of the interior of my car (required by Wet Okole) and toId me it would take approximately 2 months. I did not receive a receipt and did not realize this until 2 months later when I called to inquire about the status of my custom seat covers. Mel Barroza the parts manager told me they did not have record of the purchase in October only the 2 previous Wet okole purchases I made through Kona Mazda. They have told me they made an internal investigation and nothing more they can do for me, a repeat customer. I have been a nurse in this community for the past 30 years and have never been treated so poorly by a Kona Business. When asked to speak to the salesperson Mel had no comment. Why on earth would I make this up. I have now filed a BBB complaint. I was hoping Kona Mazda was going to do the right thing by their customer, sadly no. More

Good People and Great Service Randle was very kind, caring, knowledgeable and answered all of our questions very throughly. Randle was very professional organized and prepared. R Randle was very kind, caring, knowledgeable and answered all of our questions very throughly. Randle was very professional organized and prepared. Randle’s kind nature and the light that we saw in him made us feel very welcomed to the family at Big Island Motors. Overall Randle and Mr. Aoki did a very Fantastic Job! Awesome!!! More

Big Island Motors Great experience at Big Island Motors. Would recommend purchasing a new vehicle from this dealership if you're on the Big Island of Hawaii. Very easy Great experience at Big Island Motors. Would recommend purchasing a new vehicle from this dealership if you're on the Big Island of Hawaii. Very easy to work with and was able to get us to the vehicle cost we were looking for. Jeff and Hank were both excellent to work with. More

Satisfied Customer I have been dealing with a lot of challenges and needed a reliable vehicle. After researching and visited multiple dealerships, i came across this one I have been dealing with a lot of challenges and needed a reliable vehicle. After researching and visited multiple dealerships, i came across this one. The staff was friendly and very welcoming. They made things happen for me as i hold 2 full time jobs and don't really have much time to shop around much. I am VERY SATISFIED with the outcome of this process and will recommend this dealership to anyone looking for a vehicle. More

Happy customer It was the most awesome experience we had. They were so nice and friendly. We love our Hyundai it rides so smooth. Thank you guys so much! It was the most awesome experience we had. They were so nice and friendly. We love our Hyundai it rides so smooth. Thank you guys so much! More

N/A The dealership fully satisfied me in every way except for under considerably under-valuing the car I traded in for my Hyundai Tucson Limited. Otherwis The dealership fully satisfied me in every way except for under considerably under-valuing the car I traded in for my Hyundai Tucson Limited. Otherwise I have nothing but good words to say about the dealership and the cars I've bought from them over the years More

Sonata Sport Big Island motors Hilo awesome customer service. No pressure friendly service and accommodating. Even though we had a family emergency Steve was able Big Island motors Hilo awesome customer service. No pressure friendly service and accommodating. Even though we had a family emergency Steve was able to meet our needs. More

Excellent Salesperson Owen Tobias is the reason I bought this car. Plus he solved a minor maintenance problem on Saturday after my purchase, when your service department i Owen Tobias is the reason I bought this car. Plus he solved a minor maintenance problem on Saturday after my purchase, when your service department is closed which is totally ridiculous. Great salesperson More

Hyundai Tucson Great service that led to the purchase of a new 2017 Hyundai Tucson. My sales associate was great. He listen to what i wanted and made sure I was happ Great service that led to the purchase of a new 2017 Hyundai Tucson. My sales associate was great. He listen to what i wanted and made sure I was happy. He followed up with me after a purchased the vehicle. More

Satisfaction Yasue was an amazing salesman from the beginning to the end of sale. He help me get the right car for the right price for me and my family. The day af Yasue was an amazing salesman from the beginning to the end of sale. He help me get the right car for the right price for me and my family. The day after I bought my car I started to smell this unbearable Stench So Immediately I call yasue to tell him about the stench. he asked me to bring in the car so he can have it checked Out. Mean while he set me up with a loner just like my car I just bought .well low and behold their was a rat that died in the AC motor Which caused the stench. The service department was able to clear it out as well a remove the stench from my car and now I have my car back and I'm loving it.once again thank you yasue for you excellence customer service. . More