Kool Chevrolet

Called to see if car was available and Drew said it was after putting me on hold to check then we proceeded to purchase and took all information needed and once we had everything completed some lady called after putting me on hold to check then we proceeded to purchase and took all information needed and once we had everything completed some lady called to say car was sold but would order one or try to get another car transferred in but never heard another word. We then proceeded to another dealer next day to purchase car so why did the waste our time why not be honest. More

Dealt with Becca. Made a commitment to purchase a Suburban and agreed on my trade in. Was told she pulled it off the lot for sale so that it did not get sold out from underneath me. I headed there wi Suburban and agreed on my trade in. Was told she pulled it off the lot for sale so that it did not get sold out from underneath me. I headed there with pre approved financing in hand. Got 10min from there and received a text stating they sold it! Got there thinking there was some kind of mix up. Talked to Ross the sales manager, and he mainly just insinuated that I was somehow lying about it. No offers to make it right, no apology. Found out they passed up selling it to me to accept a small deposit. Ended up at Todd Wenzel where we bought a 2017 Escalade. More

Stephanie is awesome. Asked about a car she instantly sent me information and pictures was available for all my questions, definitely recommending Stephanie if any is looking to buy! sent me information and pictures was available for all my questions, definitely recommending Stephanie if any is looking to buy! More

Bought a certified used equinox 2013–soon the check engine light kept coming on. They kept fixing it—usually to the tune of 200–300.00. Then in 6 weeks the same problem occurred again. Then the car engine light kept coming on. They kept fixing it—usually to the tune of 200–300.00. Then in 6 weeks the same problem occurred again. Then the car started using unusual amounts of oil. We found out that this defect occurred in all the equinoxes of that year. When we wanted to trade the car in, they devalued it because of the oil problem. They could sell us a car even though they knew about the problem. But they refused to help when there was a problem. We were long time Kool customers, but we will never trade there again!!! More

Haven’t used service. Just bought the car. First went to Berger Chevrolet in Grand Rapids as it’s closer to my home. Didn’t care for the experience. They had one Impala to look at. Never offere First went to Berger Chevrolet in Grand Rapids as it’s closer to my home. Didn’t care for the experience. They had one Impala to look at. Never offered to get a different one. Drove across town to Kool and immediately felt friendlier. They, too had only one Impala to show me, but offered up a demo, then offered to try to get me what I wanted. SOLD! Went without my husband as we always chose our own vehicle when the time comes. When will they learn??? Married women, too can make decisions if made to feel relevant. I paid cash! More

Fantastic Sales Experience Steph was beyond amazing. Both she and Kool have won customers for life. I've never worked with a car salesman as personable, knowledgeable and comm Steph was beyond amazing. Both she and Kool have won customers for life. I've never worked with a car salesman as personable, knowledgeable and communicative as Steph. More

Great time buying a new Suburban Everyone at Kool was so friendly and helpful. Jay made finding the perfect Suburban so easy! We also got great a trade in for our old Suburban. Everyone at Kool was so friendly and helpful. Jay made finding the perfect Suburban so easy! We also got great a trade in for our old Suburban. More

Excellent! Did not make appt for oil change (scheduling was about two weeks out)-however, employee told us to just "come on in"--we had the time. Had one vehicle Did not make appt for oil change (scheduling was about two weeks out)-however, employee told us to just "come on in"--we had the time. Had one vehicle done within 25 minutes, went home, brought our 2nd vehicle in. We returned home, received call within 10 minutes that 2nd car was done. This included topping off fluids and rotating tires! Within one hour BOTH cars were done! Amazing work, great people! Not always convenient to get oil change, tire rotation, etc., (Usually drop car off night before, pick up next day....) But, this experience, by far, was painless and absolutely convenient! We were thrilled! More

New car lease review. All the staff members that I had contact with were professional and very friendly. There were no hard sake pressure attempts to coerce me to finalize All the staff members that I had contact with were professional and very friendly. There were no hard sake pressure attempts to coerce me to finalize the deal. More

Terrific visit I received an oil change in a quick and professional manner. I will recommend this service center to anyone. Keep up the good work! one I received an oil change in a quick and professional manner. I will recommend this service center to anyone. Keep up the good work! one More