Kool Chevrolet - Service Center
Grand Rapids, MI

45 Reviews of Kool Chevrolet - Service Center
Always a pleasure having our vehicles serviced at Kool Chevy I am 76 years old and have had the privilege of visiting other dealerships over the years, and there is only one that stands alone at the top of the p I am 76 years old and have had the privilege of visiting other dealerships over the years, and there is only one that stands alone at the top of the pile, and that's Kool Chevrolet. More
Oil change/ tire rotation Excellent service. Fast friendly service In and out in a reasonable amount of time Will definitely return for future service Sam Zbikowski and Mike Excellent service. Fast friendly service In and out in a reasonable amount of time Will definitely return for future service Sam Zbikowski and Mike Poll were excellent to work with More
Stacey Rocks! So I came in for a routine LOF and tire rotation and even though I had lost my coupons in a wind storm Stacey totally took care of me! Love to see th So I came in for a routine LOF and tire rotation and even though I had lost my coupons in a wind storm Stacey totally took care of me! Love to see the feminine touch in the Service Department! Thanks Stacey for going above and beyond! More
Oil change Completed oil change in a timely manner. when service was complete the reps at Kool called me to inform me that the service was complete & I could pic Completed oil change in a timely manner. when service was complete the reps at Kool called me to inform me that the service was complete & I could pick it up anytime. More
Great service Kool always goes above and beyond in great service from customer care, loaner cars, and getting you back on the road. They are flexible with schedulin Kool always goes above and beyond in great service from customer care, loaner cars, and getting you back on the road. They are flexible with scheduling which is a big plus! Staff is amazing! A huge thanks to Derek in the service department! More
Pleasant The service department handled the recall on my Corvette professionally and courteously. The trunk software update took less time than checking in and The service department handled the recall on my Corvette professionally and courteously. The trunk software update took less time than checking in and out. Before I left I did have a question about the type of brake fluid used in the car. The service tech that signed me in was busy but another happily looked up the information I was looking for. Everyone I have been in contact with at Kool has been a pleasure to deal with. They have made me feel they understand that my Corvette is just a little more than just a car to me. Thank you. More
ait cond problem air was out call Chevy Corp first because of a rusted part, bought it new 2011 traverse only has 26,000 miles, garaged at all times. Their were no rec air was out call Chevy Corp first because of a rusted part, bought it new 2011 traverse only has 26,000 miles, garaged at all times. Their were no recalls on the vehicle , they sent me to my dealer, who stepped up to the plate. gave me the part at wholesale,25% off labor had it fixed within a day, when I went to pay they asked if I had bought the car there, which I had plus many other cars. I was giver an additional discount because of buying and having the car serviced there. I cannot say enough about the customer service I was shown, IT'S THE WAY IT'S SUPPOSED TO BE. thanks again for a great job. tom p More
A job well done The repair was done quickly and well. I dropped my car off the night before my service appointment and was notified around 2 o'clock that it was do The repair was done quickly and well. I dropped my car off the night before my service appointment and was notified around 2 o'clock that it was done. I have always had a good experience at Kool. More
Above and beyond This was a service related issue great job everything was done as agreed very good service they always take care of me a hundred percent it's all good This was a service related issue great job everything was done as agreed very good service they always take care of me a hundred percent it's all good More
Routine New car maintenance The waiting room in comfortable. We have been going to this Kool chevrolet dealer for years. They know us well and treat us exceptionally good! The The waiting room in comfortable. We have been going to this Kool chevrolet dealer for years. They know us well and treat us exceptionally good! They offer cookies, water, coffee, hot chocolate. My wait was only 30 minutes for the routine maintenance. Will continue to use this dealer only 7 minutes from my house.. More