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Koons Annapolis Toyota

Annapolis, MD

Overview
Employees
Reviews
Vehicles
4.3
844 Reviews
Experience unmatched convenience at our Toyota dealership. Whether you're looking to buy, sell, or service your car, we have you covered. Discover our impressive collection of new Toyota cars for sale, available online and in-store. We pride ourselves on our 7-day exchange policy for pre-owned vehicles, ensuring you have peace of mind and complete satisfaction with your purchase. Moreover, our friendly and knowledgeable staff are fluent in multiple languages, ensuring a seamless experience for everyone.
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1107 West Street

Annapolis, MD

21401

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Showing 844 reviews

December 19, 2025

The cars are Overprices and I got one that had been in serious wreck with a different door than the rest of the car. Sales team told me too bad when I returned 3 weeks later to show them. Gaslighting is More

by Angry customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I dont know any na.es now.
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Dec 22, 2025 -

Koons Annapolis Toyota responded

We are so sorry to hear about your experience. Please contact our General Sales Manager Ron Howard or Pre-Owned Manager Josh Ageloff at 410-268-6480 if you would like to discuss anything further.

October 19, 2025

Friendly on time. Kept me up to date on the progress of my car being serviced More

by amsljackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Oct 19, 2025 -

Koons Annapolis Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Koons Annapolis Toyota, we look forward to having you as a valued customer for many years to come! Ronnie Howard General Sales Manager 410-268-6480 ext 14107 ron.howard@koons.com

September 30, 2025

On time; courteous; good communication; Prema kept it all working smoothly; a good experience throughout More

by Prius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prema Buschmann
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Oct 02, 2025 -

Koons Annapolis Toyota responded

We’re happy everything went smoothly with Prema and the rest of our team! Thank you for choosing Koons Annapolis Toyota and for sharing your experience. We hope to see you again down the road!

September 28, 2025

Great communication, great service, super easy to schedule an appointment and to get my cars maintenance taken care of. More

by aaron.m.braswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sabins
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Oct 01, 2025 -

Koons Annapolis Toyota responded

Hi Aaron, thank you for sharing your positive feedback about our team! - Koons Annapolis Toyota

September 16, 2025

Very experienced personnel, timely, professional, thorough and expert. I appreciate that my car is in excellent hands. More

by ellen.varn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2025 -

Koons Annapolis Toyota responded

Hi Ellen! We are grateful for your confidence in our team and hope to serve you again in the future! Thanks for choosing Koons Annapolis Toyota!

August 29, 2025

Scott Mudd makes the process easy and everyone always does a great job. I have been going here for years now. More

by Sixxela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mudd
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Sep 02, 2025 -

Koons Annapolis Toyota responded

Thank you so much for your kind words! We're so grateful for your loyalty and we will pass your praises along to Scott. Thanks again, from all of us at Koons Annapolis Toyota!

August 22, 2025

My experience with the Toyota dealer was okay , but for some reasons I had wait more than 4 hrs . More

by Dinora Hernandez484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Koons Annapolis Toyota responded

Thank you for sharing your feedback. We truly value your time and want every visit to be as efficient as possible. Waiting four hours is not the standard we aim for, and I will look into this immediately to understand what caused the delay and ensure future visits are much smoother. Your experience is important to us, and we’re committed to making improvements based on your input.

August 22, 2025

Kevin got me checked in on a busy morning at the dealership. Kept me informed along the way and made sure I was on my way after service was completed. More

by jonesmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Koons Annapolis Toyota responded

We are grateful to have you as a customer and to hear that Kevin made your visit a smooth one! Thank you for choosing Koons Annapolis Toyota and for sharing your support!

August 18, 2025

Sold me a New Rav 4 with undisclosed prior damage and no one takes responsibility. Not Corporate Toyota Not koons who sold me a "Brand New" vehicle. More

by njurkevich
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Barbara Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 16, 2025

Always courteous Efficient Communicative The 3 pillars of a successful business That’s why I continue to use Koons Toyota in Annapolis More

by hhwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Koons Annapolis Toyota responded

Thank you for sharing your experience with the Koons Annapolis Toyota team! We look forward to your next visit! Safe travels!

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