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Koons Annapolis Toyota

Annapolis, MD

Overview
Reviews
Vehicles
4.3
838 Reviews
Call Dealership (410) 268-6480
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1107 West Street

Annapolis, MD

21401

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Showing 838 reviews

February 12, 2022

I had an excellent experience with this dealer. Easy to work with and answered all my specific questions. Very happy with my experience. More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Jacobs, Brian Cavey
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Feb 14, 2022 -

Koons Annapolis Toyota responded

Thank you for sharing these kind words about the Koons Annapolis Toyota team! We are glad that we answered all your questions and kept you informed.

February 10, 2022

Erick was very polite and helpful throughout the buying process. He stayed late to wait for me until purchase was complete. More

by Romeo_fabu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Saavedra
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Feb 10, 2022 -

Koons Annapolis Toyota responded

Hi Romeo - Thank you for trusting Koons Annapolis Toyota with your business! It was so kind of Erick to ensure your needs were met and stay late. Congratulations on your new car!

February 09, 2022

Daniel Anderson was very helpful and friendly. Great Job!! (But why do I have to do 25 words?) More

by Pattybrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Anderson
Report | Print
Feb 10, 2022 -

Koons Annapolis Toyota responded

Patty, thank you for taking a moment to leave Daniel and the Koons Annapolis Toyota team a great review! It was our pleasure to lend a hand with your service needs, and we hope you'll stop by again next time you require maintenance!

February 06, 2022

I have used Koons Toyota for many years and have found the service dept exceptional in having routine maintenance done on my car. No complaints here. More

by mmccaauley
Recommend Dealer
Yes
Employees Worked With
David Jacobs
Report | Print
Feb 07, 2022 -

Koons Annapolis Toyota responded

We appreciate your kind words! It is great to hear that we've earned your business and that you've had many positive experiences here with us. The entire Koons Annapolis Toyota team is grateful for your confidence in our work.

February 03, 2022

Excellent Service and Friendly Staff. Mamadou Niang provided outstanding service. He was amazingly good natured and reliable. More

by Birdpalmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niang, Mamadou
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Feb 03, 2022 -

Koons Annapolis Toyota responded

We are happy that Mamadou and the team could deliver a five-star experience! Thank you for choosing Koons Annapolis Toyota and for taking the time to share your feedback. Drive safely in your new car!

February 01, 2022

Teresa is simply the best; helpful and efficient. I will return for future maintenance needs. More

by Nando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa
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Feb 01, 2022 -

Koons Annapolis Toyota responded

Thank you for sharing your glowing review of Teresa! We are delighted that you are a happy Koons Annapolis Toyota customer and we look forward to welcoming you back next time.

February 01, 2022

Very professional and great customer service I’m very happy with your service very recommended. More

by Manny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jacobs
Report | Print
Feb 01, 2022 -

Koons Annapolis Toyota responded

Thank you, Manny! We love to hear that you're a happy customer. - Koons Annapolis Toyota team

November 22, 2021

Ask for Jose he is the best! He was amazing!!He went above and beyond to make sure I got my dream car. This was the easiest dealership I ever worked with. Finance team is AMAZING they worked magic… I wa More

by Raquel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Mike Bayat
Report | Print
Nov 23, 2021 -

Koons Annapolis Toyota responded

Raquel, thank you for this great review of Koons Annapolis Toyota! We're pleased that Jose was wonderful to work with and that he took excellent care of you. We sincerely appreciate your kind words about our hardworking team, and if there's anything else we can do for you, please let us know.

November 19, 2021

1 star because I can’t leave none. Never responded to my message inquiring about a new car. More

by megan.schultz18
Recommend Dealer
No
Employees Worked With
No One
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Nov 22, 2021 -

Koons Annapolis Toyota responded

Megan - We try to meet the needs of shoppers and I sincerely apologize if our communication fell short. Our records show we did reply by email. Please check your spam folder. If you are still in the market for a vehicle, please contact our Sales Manager, Jason Lormore, directly at jason.lormore@koons.com or his cell 301-221-1898.

October 12, 2021

I've never had a complaint about the service, it's the service advisors, cashier and customer reps, all lack a focus on good customer service. Just plain rude. It like going to a Jiffy Lube but paying thr More

by seeparker2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victoria
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Oct 13, 2021 -

Koons Annapolis Toyota responded

This review is disappointing to receive. We aim to provide our guests with kindness and attentive care no matter how busy we are, and I apologize that this was not your experience. We will bring this feedback to our team's attention so that adjustments can be made to improve the guest experience moving forward. We would like to talk with you about your experience. Please contact our Service Director, Peter Soliman at 410-268-6480 ext. 13001 at your earliest convenience. Thank you.

Oct 14, 2021 -

seeparker2 responded

I spoke to Peter during my visit. I mentioned to him also that the service advisor took another customer ahead of me, that the rental car was dirty inside and out, and that the overall experience was poor. Especially since Lexus is your premium brand, the service experience should not be that radically different. It's been my experience, if you can't fire people up toward a goal, sometimes you have to fire them.

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