Koons Annapolis Toyota

Very professional and great customer service I’m very happy with your service very recommended. happy with your service very recommended. More

Ask for Jose he is the best! He was amazing!!He went above and beyond to make sure I got my dream car. This was the easiest dealership I ever worked with. Finance team is AMAZING they worked magic… I wa above and beyond to make sure I got my dream car. This was the easiest dealership I ever worked with. Finance team is AMAZING they worked magic… I was in and out in a timely manner. They made sure that everything was covered at the best price. I highly recommended anyone to go see Jose at Toyota Koons Annapolis. They are astounding, I promise you will not be disappointed! More

1 star because I can’t leave none. Never responded to my message inquiring about a new car. message inquiring about a new car. More

I've never had a complaint about the service, it's the service advisors, cashier and customer reps, all lack a focus on good customer service. Just plain rude. It like going to a Jiffy Lube but paying thr service advisors, cashier and customer reps, all lack a focus on good customer service. Just plain rude. It like going to a Jiffy Lube but paying three times the price. More

My son had brought his car in for an oil change first and was pleased with the service. We just brought in the car that had the check engine light on and they were very helpful in resolving this. Deanna Was was pleased with the service. We just brought in the car that had the check engine light on and they were very helpful in resolving this. Deanna Was very friendly and very clear on the service and very responsive to questions during drop off and when we picked up. Thanks again More

I wanted a new USB port installed before my warranty ran out because it's always intermittently failing...sometimes when I'm driving distracting me to try to get it to connect. Apparently they didn't belie out because it's always intermittently failing...sometimes when I'm driving distracting me to try to get it to connect. Apparently they didn't believe me because it worked for them. Of course on my next long trip it disconnected while I was driving. I don't like them assuming I'm lying and not fixing a problem that constantly distracts my driving. I won't be going back. More

My review is based on my online experience. The sales rep was great, gave the options available for what I was looking for and responded in timely matter. was great, gave the options available for what I was looking for and responded in timely matter. More

I just purchased a 2022 Camry Hybrid. Koons gave me a great deal. And my salesperson - Grace Roes - offered first class customer service. She was great! Thank you. great deal. And my salesperson - Grace Roes - offered first class customer service. She was great! Thank you. More

Car spent two weeks in the shop for a new transmission after a part failed that the dealership stated was unavoidable and undetectable. After a whole week of constant last minute delays as well as costing after a part failed that the dealership stated was unavoidable and undetectable. After a whole week of constant last minute delays as well as costing me thousands of dollars in business not including the 7,000 for the transmission, equipment is missing from my car and none of the staff would connect me to a GM. More