Koons Annapolis Toyota

Koons Annapolis Toyota's Adam Wilson sales person, provided exemplary professional knowledge, an efficient sales process, and straight forward data about the 4 Runner Night Shade Limited Edition that provided exemplary professional knowledge, an efficient sales process, and straight forward data about the 4 Runner Night Shade Limited Edition that we purchased. Alex Sandoval finance director, efficiently and expeditiously processed our financial needs. Jason Lormore sales manager, provided knowledgeable oversite of the process, transaction, and requirements of Koons Annapolis Toyota, ensuring we were accommodated in the best interest of both the store and of our selves. Thank you all for a great auto buying experience! Jim M. More

Margo went above and beyond. After alerting Margo of my request Friday night right before closing, she was able to find the exact car I was looking for down to the color sat morning even with the shortage request Friday night right before closing, she was able to find the exact car I was looking for down to the color sat morning even with the shortage of new cars. She made a trade with another dealership and had the car I wanted delivered that same day. I was able to purchase and drive off with the car I wanted by Saturday evening. I highly recommend Margo, extremely efficient , she made the transaction so easy by communicating by phone and text so no long wait at the dealership. The deal was all ready to go. She was also very helpful in teaching us about all the car, even helped sett up Bluetooth. Thank you Margo for ending the exhausting search for the perfect car. More

Thank you Brian Macknovitz, the collision and auto repair for the excellent job in repairing my highlander. I could not be more satisfied with the professional job you did. Thank you again for the excellent job in repairing my highlander. I could not be more satisfied with the professional job you did. Thank you again More

Just buy Rav 4 fist i call to confirm everything price availability so I drive there they printed all paperwork wish showing the real price wish was $20,995 after few mnts they say the price its not wht t availability so I drive there they printed all paperwork wish showing the real price wish was $20,995 after few mnts they say the price its not wht the dealer say and not what's the paperwork say I have all paperwork with original price $20,995 and they charge me one thousand dollars extra this is not honestly I have my 1 year son and pregnant wife with me and the sale person I ask him for. The keys he say that we have 2 keys I swear I promise after that I call to ask for my second key he say wait for week or 2 weeks thats not a real professional business look at the price first for the car and ask why you changed thats not honestly More

Vance Martin provided great customer service. He was very easy going and kept me informed every step of the way during my purchase. I would recommend. easy going and kept me informed every step of the way during my purchase. I would recommend. More

Very courteous and efficient. Always keeping the customer updated on the service Appointments were available for same day service. I requested a call back before I scheduled and that was done in customer updated on the service Appointments were available for same day service. I requested a call back before I scheduled and that was done in a timely matter. Will schedule my next service there. More

Service department sucks. They pound my phone with emails and texts for service work non stop every month. Then when I contact them for a price on a rack and installation, they don't respond. They don't want and texts for service work non stop every month. Then when I contact them for a price on a rack and installation, they don't respond. They don't want my business, I'm glad to take it somewhere else, including the oil changes. smh More

I bought a Toyota from Henry and he was great to work with. He was a nice salesman. Will recommend him to my friends .Nice Work! with. He was a nice salesman. Will recommend him to my friends .Nice Work! More

Armando was great to work with,it's the first time I was able to buy a car without being pressured . Over all it was great experience, thank you again Armando and Jason for working with me on my new purchas able to buy a car without being pressured . Over all it was great experience, thank you again Armando and Jason for working with me on my new purchase. More

Dave did a great job getting my tundra serviced. Kept me up to date on the status and informed on what it needed. Great Job! up to date on the status and informed on what it needed. Great Job! More