Koons Annapolis Toyota

Unfortunately Koon’s service department is very disappointing! Our last two service appointments we’re confirmed yet they failed to inform us that the parts needed for the critical recall was not i disappointing! Our last two service appointments we’re confirmed yet they failed to inform us that the parts needed for the critical recall was not in stock. Two trips to Koons service wasted with no apologies. We even asked to speak with the service manager to work this out and after standing in the cold for 20 minutes, nobody wanted to come out and talk about the issue or even offer an alternative to fix this extreme lack of customer service! If you need service, I would recommend another Toyota dealer. Koons just does not care about it’s customers. More

Scott was super helpful and a great communicator. He made the experience easy and painless. He made the experience easy and painless. More

Everything was great once I drove up and I was greeted. I was comfortable and relaxing. The service staff were helpful and friendly. I was impressed with the service. I was comfortable and relaxing. The service staff were helpful and friendly. I was impressed with the service. More

Dealer sent reminders and set up the valet service to pick up my car and return it . The service department kept me informed of the progress of the maintenance and was very courteous answering any quest pick up my car and return it . The service department kept me informed of the progress of the maintenance and was very courteous answering any questions More

Teresa was great! She got me a rental and called when the work was completed early. She got me a rental and called when the work was completed early. More

Exceptional service. Totally customer-oriented. Easy to schedule service. Highly recommended. The best in Annapolis. Totally customer-oriented. Easy to schedule service. Highly recommended. The best in Annapolis. More

Was very nice to work with, Teresa was very helpful and a pleasure to work with pleasure to work with More

It was my first time in for service and the service writers Shane and John were very helpful and friendly. writers Shane and John were very helpful and friendly. More

Auto service at Koons Toyota Annapolis is outstanding. Service professionals, for example David and Scott, carefully manage each visit, Issues are explained and all questions are answered clearly. Service Service professionals, for example David and Scott, carefully manage each visit, Issues are explained and all questions are answered clearly. Service is typically completed early. The service crew obviously love their jobs and represent Koons Toyota Annapolis at its very best! More

Sales agent (James Ricely) and his trainee, Scott, were superb. They made the process relatively painless. superb. They made the process relatively painless. More