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Koons Annapolis Toyota
Annapolis, MD
844 Reviews
Experience unmatched convenience at our Toyota dealership. Whether you're looking to buy, sell, or service your car, we have you covered. Discover our impressive collection of new Toyota cars for sale, available online and in-store. We pride ourselves on our 7-day exchange policy for pre-owned vehicles, ensuring you have peace of mind and complete satisfaction with your purchase. Moreover, our friendly and knowledgeable staff are fluent in multiple languages, ensuring a seamless experience for everyone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 5:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 844 reviews
October 17, 2014
Incompetent Service, Arrogant Management Took 2014 1794 Tundra (20k miles) in for an oil change and tire rotation. Service tech cracked oil filter housing cap and 5 quarts of oil leaked out o Took 2014 1794 Tundra (20k miles) in for an oil change and tire rotation. Service tech cracked oil filter housing cap and 5 quarts of oil leaked out of the engine during the return trip home. That trip was around 30 miles, mostly at interstate speeds. Service tech clearly did not run up engine and check for leaks which would have been quickly discovered. Dealership manager and service department manager were unapologetic and arrogant. They offered only to take an oil sample after 1000 miles and take no responsibility for their incompetence. The integrity of the engine is now in question. More
by hdrk11
Employees Worked With
Rod Gautier, Wendel (Dealership Manager)
October 08, 2014
WHAT A FLIPPING JOKE!!!! This place is a JOKE!!! Had to make 2 trips there in 2 days. on first trip (Monday) got the RUNAROUND. Then had to go back on Wednesday (Appointment) This place is a JOKE!!! Had to make 2 trips there in 2 days. on first trip (Monday) got the RUNAROUND. Then had to go back on Wednesday (Appointment) and was told several different stories. Got more RUNAROUND. What I don't understand is we were turned down for $800 financing, but could financed for $20,000. Secondly, had $5000 cash to pay outright on a 2000 Dodge Grand Caravan, and was told it was sold already, then no it was there but they couldn't find the keys, then the Salesman "Mike" had to go out and get a key made, then was told by someone else that they couldn't sell that vehicle because is didn't pass inspection because of blown Valves. Now I and my Husband test drove that van and it was in PRISTINE CONDITION. And after 2 trips and 2 wasted days still without a vehicle. I will never go to this so called Dealership again, and I would recommend anyone else to steer clear of it too. Unless you want to end up with something you don't want or can't really afford. More
by mbachmanwaggy
Employees Worked With
Mike, Kermit, Herman
August 25, 2014
First time car buying experience. As a first time buyer, Emanuel made the entire purchase process go by easy for me. He proved to be very knowledgable about anything I wanted to know a As a first time buyer, Emanuel made the entire purchase process go by easy for me. He proved to be very knowledgable about anything I wanted to know about my brand new Tacoma. He covered topics of its features and maintenance. He took heed to 1.) exactly what I was looking for and 2.) what would make the final decision for me in my choice of a truck. There was not any rushed or pressured feeling into buying a vehicle. Straightforwardness such as this is hard to come by, and I greatly appreciate his work ethic and honesty. More
by samstephen88
Employees Worked With
August 17, 2014
Put me before the sale!!! It was truly and wonderful experience purchasing my new vehicle. The first day I came in just to browse around I was not feeling well so my husband a It was truly and wonderful experience purchasing my new vehicle. The first day I came in just to browse around I was not feeling well so my husband and I had to leave. When I returned several days later, the first thing Emanuel asked was how I was feeling. All concerns I had were spoken of before I even asked about them. Emanuel is a true professional and I would recommend him to family and friends. More
by Guilty
Employees Worked With
August 07, 2014
Ask for Mikey at Koons Toyota I recently shopped for a new car at Koons Toyota, and was helped by Mikey. He was super professional, friendly and efficient! It was a great experienc I recently shopped for a new car at Koons Toyota, and was helped by Mikey. He was super professional, friendly and efficient! It was a great experience overall (though I didn't end up getting the car). I would recommend working with him! More
by Noor White
Employees Worked With
Mikey Harris
July 04, 2014
Service review Overpriced, suggested unnecessary work. Breaks were still 5 mm and they reported 2. No carbon build up on throttle as they reported. Forgot to change Overpriced, suggested unnecessary work. Breaks were still 5 mm and they reported 2. No carbon build up on throttle as they reported. Forgot to change my oil. Put the wrong tires on car. Wanted $700 for locking mechanism. Bowie charged less than $400!!! Enough said! Dont service here. They are crooks!!! More
by Vcraft
Employees Worked With
Daniel Reid
June 05, 2014
No haggle, no pressure, friendly and efficient We already knew which make and model we wanted to purchase so it was just a matter of getting the right car, at the right price, coupled with a compet We already knew which make and model we wanted to purchase so it was just a matter of getting the right car, at the right price, coupled with a competitive value for our trade in vehicle. Koons Toyota delivered on all three items. The entire process was really quick and they were extremely flexible with any request we made. My only suggestion is that they focus a little bit more on detailing the vehicle prior to final delivery. We had dust on our dashboard, seats, and steering wheel and there was a small stain on the armrest. A good wash and detailed wipe-down would also have been greatly appreciated. Once we brought this up, Emanuel made sure everything was eventually taken care of. I would definitely recommend Mr. Persaud and this dealership to anyone looking for a new Toyota in the Annapolis area. More
by toyotacamry2014
Employees Worked With
May 08, 2014
Great experince at Koons Toyota! After a long and frustrating search for a new car I searched through the Koons Toyota website. It was very informative and prompted me to visit which After a long and frustrating search for a new car I searched through the Koons Toyota website. It was very informative and prompted me to visit which I am so thankful I did! I had no salesperson in mind and I was promptly greeted by Suzanne Young. She, very patiently, showed me and let me drive any car I was interested in and when it came time to buy a car the sales manager and general manager got involved to make sure I would drive away with the car I would be satisfied with! The reason I came to Koons Toyota was because of the informative website, but the reason I bought a car there was because I got the best deal on a car that I love but thought would be out of my price range! I had a wonderful experience at Koons Toyota and am very pleased with my purchase! More
by aim2plz75
Employees Worked With
Suzanne Young
April 18, 2014
Great Experience One of the best new car purchase experience we have had.The staff and salesman Emmanuel were outstanding and a blessing. Loving our new car. One of the best new car purchase experience we have had.The staff and salesman Emmanuel were outstanding and a blessing. Loving our new car. More
by booshaw
March 30, 2014
Maurice Bahamondez was very pleasant, knowledge on the vehicle and very business oriented. I have told several people about my experience buying a car from Koons... with him at my side. No regrets and w vehicle and very business oriented. I have told several people about my experience buying a car from Koons... with him at my side. No regrets and when I get ready to purchase another vehicle I hope he is there to help me through it. More
by Tlcoleman63
Employees Worked With
