Koons Annapolis Toyota

I took my car into Koons Toyota in Annapolis, MD for an oil change. After looking over my car the service writer informed me that I needed new brake rotors. I discussed it with him and ultimately agreed to oil change. After looking over my car the service writer informed me that I needed new brake rotors. I discussed it with him and ultimately agreed to the work to the tune of $600. After driving on my new brake rotors, something didn’t feel right. The brakes felt tight, but I chalked it up to new brakes needing to be broken in. After driving a bit, it got worse and I noticed my gas mileage greatly decreasing. It seemed like the brakes were not letting go. Two weeks later, I brought my car back to Koons and worked with Lex as my service writer. I briefed him on the situation and he said they would have a look. After a few hours Lex called me back and said my brake line was pinched and that caused the caliper to seize. The estimated cost of the repair was around $850. Needless to say, I balked at that price. After spending $600 on brakes two weeks prior, and my wife having spent $800 at Koons for maintenance, I didn’t really have more money for this repair. I talked to Lex and said that these symptoms had been showing themselves since I got my original brake work done. Prior to the rotor work, I experienced no trouble with my brakes. He advised me that I must have run something over that pinched my brake line. Instantly, I was skeptical of that claim. I hadn’t hit anything big enough to cause damage to a brake line and I didn’t think normal wear and tear really had any chance to hit that line. I called to two other dealerships. Both told me they had never heard of that line being pinched by normal usage. I called Lex back and he couldn’t recall ever seeing the line pinched by normal usage. I asked Lex what could’ve done it. He told me, a rock, a 2X4, or “someone could have jabbed a screwdriver into it.” My service writer advised me that a screwdriver could’ve been jabbed into my brake line. I was stunned at that. I told him the $800 wasn’t going to happen and he asked me what I felt was fair. I said I think Koons should handle the repair, but I could do a few hundred dollars. The next day, I met Lex and he showed me the line. It was indeed pinched. Lex advised that he could take 50% off the parts, and 20% off the labor costs, and bring my total down to about $775. I asked Lex to pull my car off the lift and took my vehicle to another dealer for service. Lex’s diagnosis was correct, the brake line was pinched. However, with multiple other technicians, service writers, and Lex himself having never seen this line get pinched by normal road usage, I wonder how this happened. It doesn’t seem possible to me that I’d be one of the first people to have this happen, within two weeks of having brake work done. A call made to Koons Toyota’s management office in Mclean, VA went unreturned. My car has now cost me close to $1500 to fix my front brakes. More

I purchased my vehicle from this dealership a number years past and have always serviced it here. The service was always satisfactory; however, the past two service visits have been much less satisfacto years past and have always serviced it here. The service was always satisfactory; however, the past two service visits have been much less satisfactory. The contact with service reps is less friendly and less knowledgeable. The cost for routine service now exceeds $1000. It reminds me of VW! I used to get follow-up calls, but no more. My next service may be with an independent garage. More

My wife and I were shopping for a Toyota Sienna because we were expecting our third child. We already owned a Toyota 4Runner and decided to stick with Toyota. After shopping around a bit we went to Koons o we were expecting our third child. We already owned a Toyota 4Runner and decided to stick with Toyota. After shopping around a bit we went to Koons of Annapolis. When we first met Lawrence Wells, my wife and I had it in our minds that we wanted to purchase a new Sienna, but after much thought we decided a pre-owned certified Sienna would be the best decision for our situation. We must have looked at least a dozen new vans in total already, yet Lawrence was always patient and helpful. Lawrence was very professional and even though we decided on a used vehicle, Lawrence made sure that we were informed and assisted on any used Siennas that came to the lot and stuck with us even though he was a new car sales person. I would highly recommend Lawrence Wells as a salesperson and I know that any further purchases will be made through him. Thank you for this opportunity to let you know what a great salesperson Lawrence Wells is and also what a fine dealership Koons of Annapolis is. Sincerely, Justin & Shannon Morgan More

I purchased a new 2011 Avalon Limited edition on May 5, 2010. I went to the dealership because of Crystal Koons advertisments of 125% trade in of Lelly Blue Book fair market condition...what a crock. I tra 2010. I went to the dealership because of Crystal Koons advertisments of 125% trade in of Lelly Blue Book fair market condition...what a crock. I traded in a 2007 Audi A8 with 31,000 miles on it and unfortunately I did not do my homework. I was used to dealing with high end auto dealers who dealt with honesty and integrity, not people who would take you for a high pressure ride and BS you to death. By the way, after I bought the car I found the exact same car at another dealership for a couple thousand less and also had the ability of returning the car if I didn't like it within 5 days. Be very careful if you visit this dealership and do your homework. More

We contacted the dearler after looking at their inventory on line. We found a vehicle that we truly liked and felt what they were asking was a good deal. After talking with the representative and finding out on line. We found a vehicle that we truly liked and felt what they were asking was a good deal. After talking with the representative and finding out that they could not lower the price any - we still felt the asking price for the Acura was a good deal and decided to drive over three hours to purchase the vehicle. We asked Chuck if there was anything that we needed to know about the vehicle, we even asked him about the interior of the vehicle in which he told us it was in excellent condition. We arrived at the dealership with a check for the full amount they requested - we did a quick walk around the vehicle when we were approached by a female (dawn?) advising us the the dealership closed at 9:00 (it was now 9:03) and she needed for us to sign some papers. After going in she immediatly asked for the check and told us she could not believe we were going to buy a used car with no warranty. We signed all of the paperwork, Chuck told us he realized it was late and this was a quick sale, and if we noticed anything wrong with the vehicle to let him know and they will get it taken care of us. Chuck also told us the vehicle came with a navigational system..... wrong it didn't. When we got home (after 1:00 am) we went to bed and immediatly got up the next morning to thoroughly inspect the vehicle. We notice all of the front vents in the vehicle were broken, the rear doors would not lock, the front bumper indicated it had 3 different impacts of damage, the rear bumper had indication it had also been hit, the third row seats were missing the headrest and he only gave us one key and one tranismitter. When I called chuck he said he asked if I could send pictures from my phone to show the damaged vents, he told me there was nothing they could do about the damage to the bumper, they would attempt to contact the previous owner for the headrests. After waiting a couple of days, I called back and then was told by Chuck these items were not covered under warranty but he would have his boss call me. He did advise they may be able to fix the rear doors that will not lock. This dealership has the worst service that I have ever seen. We traveled out of state with a check in full for the vehicle we intended to purchase. I will never recommend them to anyone in the future nor do I intend doing business with them again. If the boss calls and gets our situation taken care of, I will consider revising my statements, if not I do intend on contacting the CEO and letting him know what a horrible service was rendered to us. More

I contacted the dealership over the Internet without checking their online ratings first and was pleasantly surprised by the bottom low price I got from the dealer for new Toyota Yaris, lower than any o checking their online ratings first and was pleasantly surprised by the bottom low price I got from the dealer for new Toyota Yaris, lower than any other advertised price in the area. Than I checked ratings of the dealership and decided not to deal with them based on other customer's experiences. However, sales person contacted me and pointed out that dealership is for several years winner of President's award for customer service and mentioned that his offer still stands if I decide to purchase a car from them. Since no other dealer in the area was willing to match his price over the Internet, I contacted Danny and asked if I could be in and out of the dealership in one hour, pay the price we negotiated and get 0% financing for 60 months, as advertised in the media. I live about 15 miles away from the dealership and needed a ride and Danny offered one of his sales people to pick me up when I am ready to purchase a car. Couple of days later, at the time most convenient for me, Matt from dealership came to my place and gave me a ride to the dealership. I got the car I wanted at the price we negotiated ahead of time at 0% interest for 60 months and was in and out of the dealership in record 65 minutes! My previous four purchases of a car in last eighteen years lasted anywhere from 90 minutes to four hours at various local dealerships. I highly recommend Toyota of Annapolis for purchase of a new car; My experience purchasing new Yaris was very pleasant and will definitely have them in mind when I decide to upgrade our other, main family car. More

have been in a few dealerships to buy cars a few times. have been in a few dealerships to buy cars a few times. Koon’s Annapolis Toyota is the worst I have ever seen. I was ready to buy and I have signe have been in a few dealerships to buy cars a few times. Koon’s Annapolis Toyota is the worst I have ever seen. I was ready to buy and I have signed all document's and paid half price of the auto ($5000) as a down payment, and ready to receive the key and drive off, but I was told the car has a ignition problem,and turning light doesn't work and it will be corrected in half-an-hour, but the promise was broken, and I was forced to wait more than three hours after I completed my transaction, this the first part, the worst yet to come-after a long wait, I was told the spare part has to be shipped from the land rover dealer, and I have to come back after three days. They wanted me to go home empty hand while they have all my paper work and paid down payment. In all this time the managers never apologize even one time for the situation that badly went wrong to diffuse the anger we sustained. I have never seen such a sloppy business managers (Brian Marshal, Dennis weaver), who wait to fix the disabled car, after the customers fulfill his part of responsibly (paying) cash, signed the necessary document and received the registration They should have got the car ready before the deal is made, even better not to put the car for marketing if it is not ready at all . If they take the money and the paper work I should took the key and drive off end of story. In the end, I was forced to canceled all deal to start a new shopping all over again. To me the managers should be disciplined, they do not deserve to be there, they are a liability to the company. No company wants managers who don’t do their homework ahead of time. They murdered a should go through deal. In the contrary I really appreciate Chuck Willis (sales man) for his effort and professionalism he showed us to finalize the transaction. Thank you Hailu Layew 5336 Chesapeake rd Hayttsville,MD 20781. More

I have a Toyota with 156,000 miles on it. I submitted the detailed request for service online 1 week before I wished to leave the vehicle for the day; my appt was accepted, and I received a reminder the day detailed request for service online 1 week before I wished to leave the vehicle for the day; my appt was accepted, and I received a reminder the day before the appt. At the Service Counter, we reviewed the listing of services desired, and we added two more. The Service person underlined the LOCAL home telephone number where I could be reached all day. The result: the Service Manager called and left a message on another, long distance number; he never tried the local, HOME number where I was all day. Of the listing of requested services, Koons did one (oil change); instead of accomplishing the rest (new tires, alignment, new wiper blades, for example), they gave me a verbal listing of all the other services my vehicle needs ASAP - totalling more than $4,500 (the written repair listing with price estimates was promised but not provided even upon request). 95 percent of the items I'm supposed to fix immediately (e.g., water pump) are not giving me any reason to replace. Reason stated for not replacing my tires - the ones I specifically requested a week earlier were not in stock! No mention of that at any time prior to my leaving the car for the day. I can't decide if they think I'm ignorant because I'm female, and/or if they thought giving me such a quote would get me to buy a new car. I will not be returning to Koons Toyota Annapolis any time soon. More

THIS IS PART OF THE SAME EXACT DEALERSHIP AND DESERVES THE SAME POOR RATING. All points of interaction and serv. = lousy. We started w/Koons of Easton, MD for Toyota Prius over 2.5 months ago, and they we THE SAME POOR RATING. All points of interaction and serv. = lousy. We started w/Koons of Easton, MD for Toyota Prius over 2.5 months ago, and they were supposedly getting trade from Koons of Annapolis. Once we agreed upon car, price and deposit amount, and after we gave up any other dealers who were working on getting us a similar vehicle, Koons Easton advised us that Koons Annapolis changed their mind and would not trade. We were ignorant enough to go directly to Koons Annapolis to try to obtain/find another Prius thinking that dealing direct would help, and of course they said they could get the car. So, we put deposit on Spectra Blue Prius; then, we get a phone call later the same day that there is a "contract" on the blue Prius and it is not available. We were interested in Silver Pine Mica color anyway, so Koons Annapolis said they would attempt to get it asap. We received a call the following day that miraculously financing had fallen through on this exact vehicle; thus, it was available. We were driving a long distance, and we wanted to test drive it, so we said we would drive over later the same week to finalize the purchase. We set aside two different days, but received another phone call that the car which financing had "fallen through" wasn't even delivered/on a truck! Next, we got a call 4 days later that the car had arrived and they wanted us to drop everything and drive to Annapolis. We said we couldn't at that time, but advised we were still going to purchase and would make travel arrangements. We were in touch via phone and email every day stating our timeframe for arrival at the Koons Annapolis dealership. We received an email from the salesperson on a Thur. stating that he had a Dr. appt. and wished us to come over on Sat. rather than Fri., but he wasn't sure if the car would still be there! We were very upset and asked him why not, and he said his sales manager told him to sell the car if we did not arrive within 24 hrs. after it/car rolled of the delivery truck. This was very unreasonable, especially due to the length of travel and our constant/ongoing communication with them/dealership. We received an email and phone call on Sat. that the car was sold Fri. evening. Koons Annapolis said they would find another car asap. 3.5 weeks later the Prius arrives and we set up a time to come to the dealership. When we try to come to an agreement on terms--1. they attempt to rip us off by overcharging for the car and adding unnecessary fees into the purchase price--2. they refuse to lower the price on an extended warranty in order to achieve a monthly payment that is within our budget--3. the financing % started out somewhat high and changed every 15 min. but it was still not within our budget--4. they tried to undercut our trade-in by thousands of $$ by refusing to consider Kelly Blue Book or NADA values--5. after they stopped the trade, sold the first green Prius out from under us, then wouldn't negotiate, we left without making a purchase over 2 hours later @ the dealership (what a waste of gas, time and effort by us as consumers)! If that's not enough to rate this/Koons Toyota dealerships as less than desirable, especially Koons Annapolis, I don't know what other criteria could be worse. We do not recommend them, and will never buy any automobile from them! More