Koons Annapolis Toyota

I'm the kind of person that does their homework and knows what I want. I dont like being "sold to" and I let them know that up front. Used car manager Jared Herbert must not have gotten the memo. From hel what I want. I dont like being "sold to" and I let them know that up front. Used car manager Jared Herbert must not have gotten the memo. From hello, he had his slick used car stereotype in full effect. He tried his hardest to lowball my trade in, even though the website says they'll give 125% of the trade in value. He even pulled a "Let me sell it to my wholesaler one more time" trick even though I'm sure he knew full well what he could give me for the trade. In the end I got what I needed for my trade and a reasonable deal on the used car purchase. I just feel slimy and used by the way I was treated. More

My experience with Koons Toyota of Annapolis and Jared have been outstanding. My company buys all of their fleet cars from Jared so I stopped by and expressed interest in a 4Runner, the only used one on t have been outstanding. My company buys all of their fleet cars from Jared so I stopped by and expressed interest in a 4Runner, the only used one on the lot was white and I wasn’t so interested. Later that day a Black 4Runner was returned to the lot coming off lease. Jared called me immediately to let me know that something else had come in. Knowing how difficult it is to find the exact used car you’re looking for I went and checked it out the next day he was available. Jared was great! He showed me all the features the vehicle had and wasn’t pushy. He got the car ready for purchase very quickly and the process was painless. I will be buying all my future cars from him! More

I give Koons Toyota of Annapolis a 5 star rating. They are a real class act. From customer service to good salesmanship (polite but not too pushy) to quality vehicles, competative pricing and overall fri are a real class act. From customer service to good salesmanship (polite but not too pushy) to quality vehicles, competative pricing and overall friendliness, they have it all. I tend to do a lot of research online and shopping around. I found a Toyota Tacoma at another Koons dealership in Westminster which is a far drive for me. I contacted the Annapolis branch and told them I was interested in the truck and asked if they could transfer it there for me. They responded back to me within a day and were able to have it there for me to look at by that weekend. The Tacoma is a 2009 and in pristine condition! It was better than I could have expected. I ended up buying it that day when I saw it. I bought the Tacoma from the used car department (Jared). A few years back I got home from Afghanistan and was stationed in Ft. Bragg, N.C. I needed a vehicle and I was corresponding with a salesman (Scott) from the new car department via email. He was great as well. I told him I wanted a 4Runner and gave him all the specs. He was able to find one on the lot exactly what I wanted and held it for me until I could come up from N.C. to buy it. Excellent transaction then too. I know when it comes time to get my next vehicle I will be going back to Koons Toyota of Annapolis. More

I can't say enough about what a great experience I had with Lawrence and Ed. Lawrence isn't your typical dealer trying to "sell" you a car...he lets you take the lead, he answers any questions you have a with Lawrence and Ed. Lawrence isn't your typical dealer trying to "sell" you a car...he lets you take the lead, he answers any questions you have and lets you buy your car. He doesn't force a car into your purse or wallet! He was great with follow-up after I bought my truck. He was always there...or got right back to me! Ed made the 'paper-work' portion very easy and simple to get through...he is very funny! If you go to Koons - Ask for these two guys....you won't regret it!! More

Our salesperson, Lev Lewis, was very professional, courteous and friendly. He was anxious to make us happy. I am very happy with the 2005 4Runner I purchased from this dealership. I wish the pape courteous and friendly. He was anxious to make us happy. I am very happy with the 2005 4Runner I purchased from this dealership. I wish the paperwork process was faster, or had been partially completed before we arrived to pay for and pick up the vehicle. Otherwise, a very smooth sale. More

We had a very good experience at Koons of Annapolis. There was no pressure and no price haggling. We were able to get exactly what we wanted at a price that we were more than happy with. Jim B. worked w There was no pressure and no price haggling. We were able to get exactly what we wanted at a price that we were more than happy with. Jim B. worked with us until we were able to get exactly what we wanted. More

Karen and Kyle greeted us at the door of Koons Toyota, Annapolis had the vehicle we picked out pristine by the time we arrived at 9 am. All of the paperwork was ready to be signed. We had coffee and revie Annapolis had the vehicle we picked out pristine by the time we arrived at 9 am. All of the paperwork was ready to be signed. We had coffee and reviewed the docs. Kyle went out of his way to show us every feature and what it did. He was extremely patient. He invited us to a seminar and gaves us coupons and an appt for our first check up. Everyone there was friendly and helpful. The price was exactly what was promised and we fell we rec'd a very good deal. We would recommend Koons to friends and family. More