Koons Annapolis Toyota

Was unlucky enough to be involved in a severe accident with my 5 month old Toyota, requiring extensive rear repairs. I requested the $6K in repairs be done at the Toyota body shop, thinking that they wou with my 5 month old Toyota, requiring extensive rear repairs. I requested the $6K in repairs be done at the Toyota body shop, thinking that they would be more knowledgeable on the subject. So far, 6 months later, the roof weather stripping (rain gutter) flew off in traffic, and the high-mount brake is not functioning. Koons has no interest in talking to me about the faulty workmanship, saying I need to deal with the insurance company. Insurance company says it was not done right the first time (I agree) and my beef should be with the body shop. I've dealt with body shop's in the past, and most take pride in their reputation. Apparently, Koons is not one of those companies. I will not deal with Koons again for any reason. Thanks for your time. More

This is the letter I am drafting to the dealership and looking for a corporate address to cc. In June 2005, I purchased a 2005 Toyota 4Runner, SR-5 at your Koons Toyota of Annapolis location. I am wri looking for a corporate address to cc. In June 2005, I purchased a 2005 Toyota 4Runner, SR-5 at your Koons Toyota of Annapolis location. I am writing with the effort of expressing how dissatisfied I am with the dealership as a whole. Beginning with the day my husband and I purchased the vehicle, we should have left before signing the papers. I had spoken with Mark, a salesman through an internet lead that I had provided. I had agreed to meet with Mark the following day. When my husband went to meet with Mark, the receptionist told him he was off that day and paired him with another salesman. This salesman was extremely rude to us after various issues surfaced. I had come in that afternoon to sign all the paperwork so that when I got off of work that evening, I could fill out the financing papers and leave. When I got off of work, I went back to Koons and waited for 2 hours to meet with the financing person. In that time frame, the salesman left and when we went to finish the details with the financing, we realized that the salesman had mislead us and changed all the numbers for the price we had agreed upon. After having my husband spending 6 hours at the dealership, I wasn’t going to waste anymore of his time. Unfortunately, out of frustration we purchased the vehicle. When we were finally leaving, my husband expressed his issues with the manager. Mark, the original salesman from the internet lead, had overheard and realized that he had just lost a sale because of the negligence of the receptionist saying that he was off that day. He had been there the entire time. He did however give us his card and asked that we call him with any concerns, although he lost the commission. Next, I recently had some extra time before work so I stopped by the service center to ask for someone to look at the spare tire under my vehicle. The low tire pressure light goes on and off all the time and has since I purchased it. The woman behind the counter told me to take it to a gas station and have them check the tire pressure. I explained to her that I had done that and they were all fine. She told me to call and make an appointment. I explained that I had been in there more than once for the problem and it is able to be reset within 5 minutes. Although frustrated, I decided to go next door to the “Express Lube” to have the oil changed, since I was there anyway. The guarantee is 29 minutes or the next one is free. I sat in the waiting room for 10 minutes waiting for someone to greet me. When the guy finally came in, he told me it would be 40-45 minutes. I advised him that it would be fine. An hour and a half later, my car is coming off of the lift and I am officially 30 minutes late for work. I left and when I got home that evening went to the Koons website after an email was sent to me asking if I was satisfied with my visit. I sent an email back detailing my experience, with no response. I was recently involved in an accident where another person rear-ended my vehicle. As a last resort, I called the Koons body shop as they are the closest dealership to where I live. I figured, not every department can be this bad. I called and left a message on the voicemail of Mike, the body shop manager and the voicemail advised I would receive a call back. Here it is 2 days later with no response. I even went online to fill out the body shop service application to get a call back, and a week and a half later and still nothing. I have decided to utilize another business and am more than willing to drive the extra 15 minutes and refuse to use any service associated with Koons in the future. More