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Koons Baltimore Ford
Baltimore, MD
759 Reviews
Here at Koons Ford Of Baltimore, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 759 reviews
November 08, 2025
I was treated very dishonestly. They knew that I was a military member, and they still are continuing to try to take advantage of me and mistreat me. I will make sure that I let eve They knew that I was a military member, and they still are continuing to try to take advantage of me and mistreat me. I will make sure that I let everyone know that they do not respect our military members or their families. More
by Jason
Employees Worked With
Mike - dishonest, Larry - dishonest
November 08, 2025
They were extremely dishonest with me. Also, they took advantage of my kindness and trustworthiness. I told them that I recently got out of the military and am working full time in the pri Also, they took advantage of my kindness and trustworthiness. I told them that I recently got out of the military and am working full time in the private sector and need a reliable car for my wife and our 4 children so that I don’t have to worry about it when I am working. This is the second car as of right now that still has issues and I haven’t heard back yet from them. They do not care about our military members or their families that have sacrificed so much. It’s really sad. Now I am stuck with a car with major issues and spent over $50k on it. More
by Jason
Employees Worked With
Mike - dishonest, Larry - dishonest, Dontae - honest
October 07, 2025
customer setvice was open and friendly. repair was done promptly and wirh my needs in mind. had to return when part came in repair was completed winthin 30 minutes repair was done promptly and wirh my needs in mind. had to return when part came in repair was completed winthin 30 minutes More
by Satisfied Customer
Employees Worked With
Kara
October 05, 2025
Koons has a very organized repair shop. They have good employees that can get your vehicle into service and complete the work in a timely manner. Five ⭐️ stars on the job!! They have good employees that can get your vehicle into service and complete the work in a timely manner. Five ⭐️ stars on the job!! More
by Coldstreamfarm
Employees Worked With
Jay Stewart
September 26, 2025
My customer service rep Kara made my experience easy and smooth. She provided me with a Lyft to work and back to the dealership with no problems. smooth. She provided me with a Lyft to work and back to the dealership with no problems. More
by kimwilliams814s
Employees Worked With
None
September 09, 2025
We contacted Koons Ford as soon as we noticed issues with our newly purchased truck, well within the warranty period. We were scheduled for service, but upon arrival, we were informed we were not on the sche our newly purchased truck, well within the warranty period. We were scheduled for service, but upon arrival, we were informed we were not on the schedule and were then rescheduled for the following week. Once the truck was finally taken in, it sat for several days before being looked at. We’ve now been told that the warranty period has expired and that we are responsible for the repair costs out of pocket. More
by Ro
Employees Worked With
Carey, Olivis
