I have always dreaded going to a Ford dealership to purchase a vehicle in Maryland.
All of the other dealerships (Annapolis, Silver Springs, Columbia, and Glen Burnie), have always given me the answers I wanted to hear, and not ever ending up being true. Or making me feel uncomfortable and obligated to buy a vehicle, and there was always an angle in their approach.
Not at Koons (Security Blvd), they told me exactly what to expect and how things work. If I didn't understand, they took the time to explain it. And all of the staff did it with a smile and true sincerity.
Finally, a place on the level. Jimmy and Mark, at Koons Ford, are great. They gave me time to look for what I wanted and actually listened/answered my questions. They respected my feelings towards keeping my information private. I have always hated dealerships because they kept pressuring me for my information before proceeding with answering any of my questions or showing me a vehicle.
I had some options added to my truck. This place was very accommodating to my transportation needs. They provided me with multiple options, while my vehicle was being serviced.
Oh and the service department is also very good too. Pat showed me the same courtesy and respect in addressing all of my questions with my new purchase. They did a great job in adding my options. I choose to wait for the final options to be added to my vehicle. While waiting, I noticed the service department people treated everyone (customers and employees) with the same respect and courtesy.