The professionalism, customer support and customer focus is the best I have ever experienced. After visiting several local Ford dealers in search of a Raptor in the configuration I wanted, with no luck, Koons Baltimore Ford was recommended to me by a friend. Thank you to Tom Snyder, Tim Robertson and Will Malloy! I ordered a Raptor from Sales Manager Tom Snyder in early November. He took the order over the phone, with no deposit required and no $2000-$10000 MSRP mark-up. Sales Rep Tim Robertson made configuration changes I requested leading up to the truck being built. Tom and Tim provided the updated order details throughout the process. When I picked up my Raptor, Tim met me at the dealership door and led me through the purchase process, which was pain free and only took an hour and a half due to the efforts of Finance Manger Will Malloy. Will is a true professional and provided the smoothest truck purchase transaction I have ever heard of! Koons Baltimore Ford is in a league of its own and is the ONLY dealership I will ever recommend.