I have purchased many new cars in my past, having to spend grueling hours - shopping at showrooms. With the onset of the internet & Dealership websites, I began purchasing my vehicles by email because of the convenience in greatly reducing time & travel to various Dealerships. Granted, it took away that face to face aspect, but honestly, many of those weren't that enjoyable either.
It's been 3 years since my last new car purchase for my Daughter, which I thought to be one of my better experiences with an Upstate NY Dealer and now was time to shop a F-150 for myself. I didn't realize how expensive larger size pickups have become. Fortunately, Ford Incentives were very good and now I needed to find some with options to my liking. I lined up 7 trucks within a 100 mile radius to include NY, NJ & PA and made contact with the Internet Consultants so I could get the cost down to something a bit more reasonable. I spent 2-1/2 weeks going back and forth by email & a few calls in between, but was discouraged with the mediocre communication and unwillingness to get price points to where I'm content to run in with my deposit. This time around I just wasn't feeling that there was a genuine interest to sell me and earn my future Service Dept. visits. It was then it dawned on me that I was planning a move in the near future to the Baltimore Maryland area, so I should expand my search further South. I immediately found a truck that had a few more options that actually satisfied me as if I custom ordered it. I contacted Koons Ford of Baltimore by email in the late evening and early the next morning, I received a prompt email that a Sales Consultant would would follow-up with a call. Sure enough, I received a call from Gilbert Watkins (aka Jeff) who greeted me with the utmost courtesy & professionalism. This actually made my whole morning while thinking how poor the communication was with all of the Northeast Dealerships. Jeff told me he would work on getting a competitive quote back to me in a very short while and so he did. Of course, the negotiator in me tried shaving a bit more off the quote but Jeff said his Sales Manager told him it was priced low from the recent Memorial Day Sales event. Jeff said they would provide me a written quote and get that emailed over to me. Within a half hour I received the email quote. To think that I was waiting for a written quote to be sent from one of the Northeast Dealers and after 3 DAYS - still had not received it. I knew the quote was very generous and respected the way I was being treated so I said called Jeff to tell him we had a deal. He then stated that they would round the price down slightly for me which I considered absolute good faith. It was unfortunate timing because this purchase happened so unexpectedly quick that I couldn't get down to Baltimore until 5 days later, but Jeff assured me that he would make sure the truck stayed off market until I came down.
The day arrived to make my trip to Koons, which would turn out to be the most memorable of all my purchases. I arrived at 12:10 pm and was greeted by Jeff (Gilbert Watkins) in such a hospitable manner that it felt like entering one's home as a guest for lunch. I was amazed that he wrote down specific requests and was completely organized to make this as painless as possible. After a few minutes of filling out the financing preliminaries, he said that he had the truck waiting at the front door to test drive and make sure it was sound. We came back shortly after and I went in to get the financing paperwork & documentation signed. I got up, and again, Jeff was immediately waiting with key in hand to send me on my way, having already mounted the MD temp tags on the truck for my planned Maryland Crab lunch with my Wife and Daughter at Inner Harbor. As I pulled out of Koons driveway I looked at the clock and it was 1:05 pm. Yes, I only spent 55 minutes at Koons completing my purchase from start to finish because of Jeff's meticulous attitude and attention to detail. I commend him for a flawless transaction. This truly was my best experience ever and I will only purchase subsequent vehicles from Gilbert Watkins (Jeff) at Koons. I urge anyone that is considering a vehicle purchase from Koons Ford/Lincoln of Baltimore to contact Jeff to make your purchase the most pleasurable one you could possibly have. I'm 110% confident of this. I also thank Koons for being such a clean & professional Ford Lincoln Dealership that other Dealerships should model themselves from. A Kudos to you all!!!
BTW, I'm lovin' my Ford F-150 better than any luxury car I've ever owned!