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Koons Baltimore Ford

Baltimore, MD

4.3
737 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 737 reviews

May 02, 2025

Too long and price of the repair waited too long for service attendant to see me More

by llttjns@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female
April 23, 2025

Jay, the Service Manager was excellent. He kept me informed as my service work was done and had my vehicle ready before I expected. Keep up the good work! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Stewart, Dennis Koulatsos
Apr 23, 2025 -

Koons Baltimore Ford responded

Mark, we're glad to hear Jay provided excellent service and kept you informed throughout the process at Koons Baltimore Ford. Thanks for sharing your experience!

April 21, 2025

I've bought 3 vehicles from there, and the first 2 times were great. This 3rd time, not so much. We traded in our 2016 F-250 for a dually 2017 F-350. First, during the negotiations, they tried to say the More

by sarahmelchor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kara
April 16, 2025

Outstanding service! !! Went in for an oil change and discovered my drivers side front axle bearing/seal needed replaced,the Service Advisor,William Marshall was fantastic More

by CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Marshall
Apr 17, 2025 -

Koons Baltimore Ford responded

We're delighted to hear about your positive experience with William and our team at Koons Baltimore Ford! It's great that we could assist you efficiently and ensure everything was covered under warranty. Thank you for choosing us, and we're here whenever you need further assistance!

April 10, 2025

I’ve purchased four cars from Koons Ford Baltimore and my experience Has always been great. The staff And my salesman for all purchases has been Derek Lewis and he is the best. I will always recommend koons More

by micki569
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Lewis
Apr 11, 2025 -

Koons Baltimore Ford responded

Thank you for your continued trust in Koons Baltimore Ford! We're delighted to hear that Derek and our team have consistently provided a great experience. We appreciate your recommendations and look forward to serving you again in the future!

April 08, 2025

It was very nice of koon ford to pick up my vehicle and drop it back off they was very professional very nice More

by Slick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Dillon
Apr 08, 2025 -

Koons Baltimore Ford responded

We're delighted to hear that our team at Koons Baltimore Ford provided you with convenient and professional service. Thank you for sharing your experience, and we're here whenever you need us!

March 25, 2025

We purchased a 2019 Ford Expedition Max Platinum with around 66,000 miles from Koons Ford Baltimore in January. During the finance process, we were heavily pressured to purchase an extended warranty with More

by Tmr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis Koulatsos, Derek Lewis
March 20, 2025

Kara was great and nice she was a great help to I love the way I was treated. However I was disappointed what I pick up my truck the left rear panel was dented in More

by Wbridle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara
Mar 21, 2025 -

Koons Baltimore Ford responded

Thank you for sharing your experience with Kara at Koons Baltimore Ford. We're glad to hear she provided great assistance, but we're sorry about the issue with your truck's rear panel. Please reach out so we can address this concern promptly!

March 04, 2025

I am formally expressing my frustration and disappointment regarding the service I received at Koons Ford of Baltimore concerning my vehicle, a 2016 F150 XLT, 3.5L ecoboost. Initially, I brough More

by mr.rico1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Morris and Andrew don’t know his last name. No longer employed there.
March 03, 2025

Purchased new car, great service, got me in and out timely. Derek Lewis was very knowledgeable and will work with him again. Also on sat they had a nice lunch for everyone what a bonus. More

by Petkal772
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Lewis
Mar 03, 2025 -

Koons Baltimore Ford responded

We're delighted to hear that Derek and the Koons Baltimore Ford team provided you with a smooth car-buying experience. Looking forward to seeing you again in the future!

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