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Koons Baltimore Ford
Baltimore, MD
769 Reviews
Here at Koons Ford Of Baltimore, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 769 reviews
June 10, 2024
Kelvin Burston was my Salesman. . This is the second car that I’ve brought from him. Mr. Burston is personable and goes above and beyond to satisfy the customers needs and wants in . This is the second car that I’ve brought from him. Mr. Burston is personable and goes above and beyond to satisfy the customers needs and wants in a vehicle. Koons Ford as a whole was very nice to me even though they weren’t my specific salesperson was very friendly and helpful as well. More
by Mike
Employees Worked With
Kelvin Burston Salesman
May 24, 2024
My first time at this Koons Baltimore Ford location. Jay Stewart was very helpful I called the day before 5/21/24 about 2 recalls on my Ford Edge and he got me in the next day 5/22/24. He is very p Jay Stewart was very helpful I called the day before 5/21/24 about 2 recalls on my Ford Edge and he got me in the next day 5/22/24. He is very personable. He showed me where I could wait and came when work was done to let me know. Very clean waiting area!! Thankyou!! More
by cak1021
Employees Worked With
Jay Stewart
May 15, 2024
In January 2024 I leased a 2023 F150 from Koons Ford Baltimore which is the 2nd vehicle I have acquired from this Ford dealership in the past 6 years. My product specialist Frank Janezic is the ultimate Baltimore which is the 2nd vehicle I have acquired from this Ford dealership in the past 6 years. My product specialist Frank Janezic is the ultimate professional. Mr. Janezic is extremely knowledgeable about the Ford’s that he sells. He is also very patient which is important to me because sometimes I can’t make up my mind about what I want. The whole process was smooth and went off without a hitch. Thank you Koons Ford Baltimore for another great experience. More
by jftwist
Employees Worked With
Frank Janezic
May 11, 2024
A well stocked Ford dealership and Carey is a fantastic salesperson to work with. I was looking for an F450 Limited and found one cheaper in another state. Carey worked with me and we were even able to neg salesperson to work with. I was looking for an F450 Limited and found one cheaper in another state. Carey worked with me and we were even able to negotiate which is unheard of in this day. An extremely smooth and pain free process. I would highly recommend Carey and Koons Ford to everyone looking for a Ford. Thanks again, Carey and I’ll forever recommend you to everyone I talk with! More
by cokeguy1
Employees Worked With
Carey
April 12, 2024
I love the service I got and the service was good I also love the pick up and delivery service love the pick up and delivery service More
by bernicedrumgoole
Employees Worked With
Other Employees :
I don’t know his last name but first is Dave
April 01, 2024
Caveat Emptor! Explanation for Rating is on Google Review. Here is an update on the Ford SUV she purchased. My daughter had the SUV 4 months only and muffler broke Explanation for Rating is on Google Review. Here is an update on the Ford SUV she purchased. My daughter had the SUV 4 months only and muffler broke. It was completely rusty. We checked all features of vehicle before purchase. Who would have thought to look under vehicle the condition of muffler. Did the dealer know about the condition of muffler? Absolutely! Yet, they sold the vehicle to my daughter with the muffler in such bad shape. My daughter has 4 kids. She could not drive the SUV for 3 months because she did not have the money to replace muffler. The muffler replacement cost $2100. More
by FairReviewer
Employees Worked With
March 26, 2024
They are awesome and fast service indeed. Every time I go there I received the perfect service so far. Everything turns out good Every time I go there I received the perfect service so far. Everything turns out good More
by Jblackwell07
Employees Worked With
March 26, 2024
My service agent is better than yours! !! Jay always goes above and beyond to ensure that his customer (me) is a happy customer. I have been purchasing vehicles from Koontz Food since 201 !! Jay always goes above and beyond to ensure that his customer (me) is a happy customer. I have been purchasing vehicles from Koontz Food since 2012. I love the excellent customer service. More
by Charisse Gordon
Employees Worked With
Jay Jr.
March 22, 2024
My experience was exceptionally good despite the fact I've been previously mislead with my bill however under the people who used to own the koons ford dealership. Despite the small hiccup I had an amazi I've been previously mislead with my bill however under the people who used to own the koons ford dealership. Despite the small hiccup I had an amazing experience thanks to Yami Villmari she was very professional and highlighted areas that helped me understand how my bill was generated. More
by adriandavis375
Employees Worked With
Yami Villmari
