Koons Baltimore Ford

We bought a vehicle from 1200 miles away and Pete, Jeff and Kristen made the process so great. Great service. Pete went above and beyond for us and we are so grateful. Thank you again! and Kristen made the process so great. Great service. Pete went above and beyond for us and we are so grateful. Thank you again! More

I had a 1:00 appointment. I arrived about 12:40. The service manager estimated 2 hours. I waited in the waiting room. At about 4:00 I went up to the service manager since he h I arrived about 12:40. The service manager estimated 2 hours. I waited in the waiting room. At about 4:00 I went up to the service manager since he had not come back to tell me anything about my car. The technician had found concerns, but by this time it was too late for the work. I was deeply disappointed and do not intend to return. More

Pete the car sales man was excellent he knew what I was looking for and had no problems delivering I would tell everyone to go see Pete at Security Blvd dealership in Baltimore looking for and had no problems delivering I would tell everyone to go see Pete at Security Blvd dealership in Baltimore More

It's a clean, efficient place. It has great service. Mr.Stewart was excellent in his service. It took a few days. I got so much done in this service. I recommended it to my friends It has great service. Mr.Stewart was excellent in his service. It took a few days. I got so much done in this service. I recommended it to my friends. Thank you for the ride home and back to the dealership. Thank you for everything. More

Frank was a pleasure to deal with when buying my new truck. He was extremely responsive, easy to work with, and went above and beyond in all aspect of the sale. The credit/financing department was also truck. He was extremely responsive, easy to work with, and went above and beyond in all aspect of the sale. The credit/financing department was also top notch. All-around positive experience at Koons Ford Baltimore, and I’d recommend them to anyone looking for a new Ford vehicle. More

These guys were amazing, they wasn't no time getting me in and stayed in communication with me throughout the process. Quickly identified my problem, recommended solution and gave me an estimate. With the in and stayed in communication with me throughout the process. Quickly identified my problem, recommended solution and gave me an estimate. With the ok from me, they delivered on the time frame they told me and I picked up my car ad described. The service associate clearly demonstrated knowledge, and customer commitment at every step. I appreciated that level of service and care especially in today's environment. They truly care about customer experience! More

This dealership is extraordinary. .I have bought several cars and a truck.I have had a car in their body shop..From the General Manager to sales and service they have flawlessly prefor .I have bought several cars and a truck.I have had a car in their body shop..From the General Manager to sales and service they have flawlessly preformed with kindness,sincerity and honesty making the entire processes a true pleasure.Excellent experiences..Thank you Koons Ford of Baltimore.I do not hesitate to recommend this dealership without hesitation. More

Tom, Ammar and Tushar bent over backwards to answer all my questions. They were patient with my personal situation and clearly put the customer first. my questions. They were patient with my personal situation and clearly put the customer first. More

The level is service I received by Pete Dixon, my Salesman, was nothing short of exemplary! I was provided with 5-Star level service. He was patient with me as I was being very picky about the vehicl Salesman, was nothing short of exemplary! I was provided with 5-Star level service. He was patient with me as I was being very picky about the vehicle I wanted and he was sure to stay in communication with me from beginning to end. My vehicle was delivered to me as an added convenience which I greatly appreciated. I had limited communication with others at the dealership, however every encounter I had was great! Highly recommend. More