Koons Baltimore Ford

I can in on a Saturday one if they’re busiest days while slammed and the repair shop manager still was able to fit me in and get my oil changed and fluids topped off. Thoroughly impressed with the professi slammed and the repair shop manager still was able to fit me in and get my oil changed and fluids topped off. Thoroughly impressed with the professionalism and speediness of the repair shop More

This is the second vehicle I bought from them. They are very helpful with finding what I options I wanted in the vehicle. The men and women that work there are great and I will be going back for m They are very helpful with finding what I options I wanted in the vehicle. The men and women that work there are great and I will be going back for my next vehicle. More

Collision is very short in truth department. Held my car longer than necessary. Never kept a release day as promised. Recycled same excuses why I could not have my car which became obvious li Held my car longer than necessary. Never kept a release day as promised. Recycled same excuses why I could not have my car which became obvious lies. The day I threatened to involve Maryland State police or Baltimore County police, 15 minutes later I received a phone call to pick up my car. My new bumper does look good. Chances of me using Koon's Ford again are nil. More

After getting in my truck it wouldn’t do anything except spit out error after error. I called Koons Ford and they were helpful, knowledgable, fast and courteous. They had it towed, fast. Keep me informed an spit out error after error. I called Koons Ford and they were helpful, knowledgable, fast and courteous. They had it towed, fast. Keep me informed and did exactly what they said they would do. This is the only place I would allow to repair my truck. Thank you Jay and your team! More

It was a good experience and a smooth sales process. Niq took care of everything I needed and made it a easy and pleasant experience. Will definitely buy another car from them. Niq took care of everything I needed and made it a easy and pleasant experience. Will definitely buy another car from them. More

Everyone I came in contact with was very nice my salesman was good I would recommend this dealership to anyone was good I would recommend this dealership to anyone More

Prompt service, nice employees, clean waitingvroom. no delay in assigning someone to assist with my service no delay in assigning someone to assist with my service More

I am always pleased when I bring my car to Koons Ford. The staff is excellent especially Jay who is fantastic. That’s why I keep coming back. Thank you Ms. Brown The staff is excellent especially Jay who is fantastic. That’s why I keep coming back. Thank you Ms. Brown More

Worst customer service and follow up . They will never call you to inform/follow up or update about repair status or any delay in repair . I submitted the claim in september 2022 and the They will never call you to inform/follow up or update about repair status or any delay in repair . I submitted the claim in september 2022 and they ordered the parts . The parts arrived by November but no one bothered to call , inform and setup appointment for repairs. I had to personally visit the body shop many times , just to request for the appointment . The lady sitting on front desk (behind glass window) is least helpful and will never connect you to the right person. Instead will take all the messages her self and tell u they will call back but no body ever called back. For 2 months , They kept telling me that they have submitted supplement and waiting on approval but later on realized that insurance approved next day but their employee named "Jeff" never checked his inbox and had missed that email. Going in to April 2023 now , and my car is still not fully repaired yet. The body shop manager "Treas" is very good and gets the job done . I suggest to see her on first day so that the other employees dont make you go round and round and waste our time. I wont be going back to them for any of my needs More

I love bringing my truck to koons Ford because David and Jay always take care of me. Jay always take care of me. More