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Koons Baltimore Ford

Baltimore, MD

4.3
737 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 737 reviews

December 29, 2022

Honest and upfront no bologna Made the purchase smooth and painless Unlike a lot of other dealers More

by Brett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charr, Tom Snyder
Dec 29, 2022 -

Koons Baltimore Ford responded

Thank you for your confidence in our team! We appreciate your feedback and kind words about us here at Koons Baltimore Ford. Have a great rest of your day!

December 23, 2022

Great prices compared to other local dealers, gave me a great price without having to haggle, great explanation of all the numbers, and not pushy at all. In and out in under 2 hours! Highly recommended! More

by Jerry Weckesser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ammar Dahhan
Dec 23, 2022 -

Koons Baltimore Ford responded

Thank you for this great review of Koons Baltimore Ford, Jerry! We are thrilled to have you as a customer.

December 22, 2022

policy states you can exchange a car within 7 days and they won't exchange it per going against there policy. Do your self a favor don't go here they lie!!!! More

by Brad0624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Rodgers
December 09, 2022

Absolute garbage experience. Drove 5 hours to then have a cash payment with confirmed funds denied. They chose to not want to speak with a the bank or accept a transfer and only More

by Disappointed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray Baldwin
December 05, 2022

The friendliest people to deal with Great dealership very clean everyone is very knowledgeable Thank you for the great Experience I’ve purchased 6 cars in the past 3 years and i will always return More

by petek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
Dec 05, 2022 -

Koons Baltimore Ford responded

Thank you, Petek, for being a valued Koons Baltimore Ford customer! Your business and five stars mean the world to us all. See you next time!

December 04, 2022

Always professional service, I receive at Koons Ford in Baltimore ,special thanks to Jay Stewart 🙏 you are the best. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Stewart
Dec 05, 2022 -

Koons Baltimore Ford responded

Jay is exactly as you described, Charles. He has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Koons Baltimore Ford!

December 01, 2022

My service writer Prema was extremely professional. She explained everything to me, and even texted me with updates. I'm very happy with the customer service at Koon's Ford of Baltimore, and will be a More

by mailforkeith77@gmail.com ç
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prema Buschmann
Dec 01, 2022 -

Koons Baltimore Ford responded

We appreciate the 5 stars review, thank you! Prema is a great asset to our team and we feel lucky to have her! We hope to see you in the future here at Koons Baltimore Ford!

November 24, 2022

Very Professional and extremely knowledgeable Incredible Inventory Competitive Pricing Full Service Dealership Best Ford Dealership in Washington Baltimore Metropolitana More

by Bronco Sport
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota
Nov 28, 2022 -

Koons Baltimore Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the Koons Baltimore Ford team. Drive safely, and we hope to see you back again down the road!

November 23, 2022

Disgusting service from the title office. 5months and counting and still not registration. They were told they have been sending the information to the wrong DMV and won't listen. Delisia Ma More

by JuleszWil
Workmanship
Recommend Dealer
No
Employees Worked With
Delisia Manning
November 15, 2022

I had the best experience with Koons. I have now purchased 5 vehicles from Mark the General Sales Manager. From Sale to Service he always answers to assist me. Thanks Koons and Thanks Mar More

by Jgibbs22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers Ahmed Baroud, Ahmed Baroud, Mark Rodgers
Nov 16, 2022 -

Koons Baltimore Ford responded

We are delighted to receive this positive feedback. It is great to hear that Mark has provided consistent 5-star service. Thank you for your trust in our team here at Koons Baltimore Ford. We look forward to working with you again down the road!

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