Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Baltimore Ford
Baltimore, MD
740 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
Showing 740 reviews
January 05, 2023
The most horrible experience ever. The help is not trained and doesn’t follow up. After an oil change I picked up my car and it had the orange check engine soon light on that they co The help is not trained and doesn’t follow up. After an oil change I picked up my car and it had the orange check engine soon light on that they could not explain and could only manually remove the engine light and simply said keep an eye on it! Left my keys in the Lyft vehicle they provided with no way to contact Lyft and it was 36 hours later I got a response but in the meatiness I had to change my locks for $400 in order to go to sleep at night and the driver said my keys were not in the car. I will never go back to Koons Ford ever!!!! More
by Ladybird169
Employees Worked With
Ben the service manager
January 03, 2023
Communication shortfall needs to be improved Notified on the day of my appointment that it’s going to take 3 to 5 days for a diagnostic could have dropped vehicle off earlier I’ve been picking it up five da the day of my appointment that it’s going to take 3 to 5 days for a diagnostic could have dropped vehicle off earlier I’ve been picking it up five days later More
by abellamy1
Employees Worked With
Melissa Hall
December 23, 2022
Great prices compared to other local dealers, gave me a great price without having to haggle, great explanation of all the numbers, and not pushy at all. In and out in under 2 hours! Highly recommended! great price without having to haggle, great explanation of all the numbers, and not pushy at all. In and out in under 2 hours! Highly recommended! More
by Jerry Weckesser
Employees Worked With
Ammar Dahhan
December 22, 2022
policy states you can exchange a car within 7 days and they won't exchange it per going against there policy. Do your self a favor don't go here they lie!!!! they won't exchange it per going against there policy. Do your self a favor don't go here they lie!!!! More
by Brad0624
Employees Worked With
Mark Rodgers
December 09, 2022
Absolute garbage experience. Drove 5 hours to then have a cash payment with confirmed funds denied. They chose to not want to speak with a the bank or accept a transfer and only Drove 5 hours to then have a cash payment with confirmed funds denied. They chose to not want to speak with a the bank or accept a transfer and only wanted a certified check. This was never communicated before hand by them and and only in the last minute requested by the sales manager. Save your time and buy form someone else.. More
by Disappointed
Employees Worked With
Ray Baldwin
December 05, 2022
The friendliest people to deal with Great dealership very clean everyone is very knowledgeable Thank you for the great Experience I’ve purchased 6 cars in the past 3 years and i will always return clean everyone is very knowledgeable Thank you for the great Experience I’ve purchased 6 cars in the past 3 years and i will always return More
by petek
Employees Worked With
Ahmed Baroud
December 01, 2022
My service writer Prema was extremely professional. She explained everything to me, and even texted me with updates. I'm very happy with the customer service at Koon's Ford of Baltimore, and will be a She explained everything to me, and even texted me with updates. I'm very happy with the customer service at Koon's Ford of Baltimore, and will be a loyal customer for years to come. More
by mailforkeith77@gmail.com ç
Employees Worked With
Prema Buschmann
