Koons Baltimore Ford

Excellent and fast service. Jay took very good care of me. He was very professional and most of all Friendly. 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽 Jay took very good care of me. He was very professional and most of all Friendly. 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽 More

After purchasing several cars previous and recommending this dealership to friends and family that have purchased I wish I never had. I get it that not always can a deal be made but the trade value they this dealership to friends and family that have purchased I wish I never had. I get it that not always can a deal be made but the trade value they offered me was 7-10k less than anyone else which is insulting as they want to sell their cars over MSRP in many cases put give so little for trade. Mark the "manager" asked to allow him to look into everything then went radio silent on me. Communication has been horrible, trade value was more than horrible and the deal on their unit wasn't any better than anyone else offers. Shop around as this dealership clearly doesn't value repeat customers and instead of just saying a deal isn't possible they just stop communication. More

Working with Joshua was a pleasure. He took into consideration what my wants and needs were and was very straightforward with what was available. He made sure to keep me in the loop des He took into consideration what my wants and needs were and was very straightforward with what was available. He made sure to keep me in the loop despite the delay in getting the paperwork finalized. I would suggest that anyone who wanted to buy a car go see Joshua at Koon’s Ford of Baltimore! More

I think it is absolutely insane that they are selling OVER msrp by 10k on vehicles. They say it is because of the market. I can find another dealer that will be a little bit further and NOT pay 10k ov OVER msrp by 10k on vehicles. They say it is because of the market. I can find another dealer that will be a little bit further and NOT pay 10k over More

We had a great sales person, Niq, who when we initially didn’t find what wife wanted called me back the following morning with exactly what we were looking for and indicated that we were eligible for a sig didn’t find what wife wanted called me back the following morning with exactly what we were looking for and indicated that we were eligible for a significant customer loyalty reduction. The price point was exactly what we needed to make sale on a Ford Escape SE. Because could not come back to the dealership the sales took the vehicle to her at her work. This was over and beyond the normal and thus and outstanding dealership. Would highly recommend that you visit Koons Ford Baltimore when looking for your next vehicle and ask for Niq. More

I have been purchasing cars from Pete Dixon at Koons Ford for several years and Pete never disappoints. He has helped me and my family over the years and we are all very satisfied!! for several years and Pete never disappoints. He has helped me and my family over the years and we are all very satisfied!! More

The service writer Jay was great. He’s always good as always courteous considerate he tries to get me out on regular time frame. He is very thorough. Just a really nice guy know his p He’s always good as always courteous considerate he tries to get me out on regular time frame. He is very thorough. Just a really nice guy know his products and services. I recommend a raise for him. Thank you Donald. More

I've been trying to talk to someone in the service department regarding my Transit van which I had dropped off 09-19. I've since called 14 (!) times only to get "not in today", "away from her desk", o department regarding my Transit van which I had dropped off 09-19. I've since called 14 (!) times only to get "not in today", "away from her desk", or dumped into voicemail. More

My service advisor was very friendly, understanding and prompt. She listened to my concerns. I received excellent service. prompt. She listened to my concerns. I received excellent service. More

Excellent courteous down to earth. Dealership. I highly recommend. Service and staff top notch 10 stars Dealership. I highly recommend. Service and staff top notch 10 stars More