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Koons Baltimore Ford

Baltimore, MD

4.3
737 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 737 reviews

September 04, 2022

Service people were tremendous polite and helpful. The dealership has to step up it’s game though. It took 1.5 hours for an oil change WITH AN APPOINTMENT! More

by Mk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prema Buschmann
Sep 06, 2022 -

Koons Baltimore Ford responded

While we are glad to hear that you enjoyed working with our team, the rest of your review is disappointing to receive. We strive to deliver efficient service, and it is concerning to see that we left the wrong impression. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you or better your experience, please feel free to reach out. Best, Dion Robinson - Customer Relations Manager - 4102983800

September 01, 2022

Koons Ford is a great dealership. I would recommend them to anyone who is looking for a good exsperenc. More

by samueljm1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Dillon
Sep 01, 2022 -

samueljm1953 responded

These guys try very hard to make your experience a pleasant one.

Sep 01, 2022 -

Koons Baltimore Ford responded

We appreciate it! Thanks for much for recommending Koons Baltimore Ford and we look forward to seeing you again next time. Take care!

August 13, 2022

I wasn't planning on purchasing a new car on Tuesday, but I had the opportunity to check out your dealership and everything just fell into place...I LOVE MY ESCAPE!!! THANK YOU...especially Chenique and Tom More

by lggoodbrod5554
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chenique
Aug 15, 2022 -

Koons Baltimore Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Chenique and Tom. Drive safely in your new Ford Escape, and we hope to see you back again at Koons Baltimore Ford!

August 13, 2022

The service was great the service rep was great to work with, will be a repeat customer. More

by haroldmcfarland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa j Hall
Aug 15, 2022 -

Koons Baltimore Ford responded

We are happy to hear from you! Thank you for choosing Koons Baltimore Ford and for sharing your experience with our team. We hope to welcome you back for your future service needs!

July 18, 2022

I couldn't be more pleased with how the whole interaction with Koons Ford Baltimore went. I worked with Frank Janezik and the whole process was smooth and painless. Frank took me on several test drives, was More

by Volt3894
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Janezik, Steve Ageloff
Jul 18, 2022 -

Koons Baltimore Ford responded

Frank and the team are always happy to help you out! Thank you so much for supporting Koons Baltimore Ford and we will see you next time! Please let us know if you need anything down the line.

July 08, 2022

The Guys there makes you feel right at home. ..Great Attitude and Personalities...but Very Patient & Professional👍 More

by georgefoster972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve & Kirby
Jul 08, 2022 -

Koons Baltimore Ford responded

Our team is always happy to help you out, George! Thanks for choosing Koons Baltimore Ford and we'll see you next time!

July 07, 2022

Ammar and Jason the finance guy did a great job. Very informative, Quick, Responsive and overall very easy process. I will do buisness with them in the future and highly reccomend. More

by awarfield001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ammar Al Dahhan
Jul 07, 2022 -

Koons Baltimore Ford responded

Thank you for your praise! We're delighted Ammar and Jason provided fast, communicative service that kept you informed and shaped a seamless experience. We look forward to working with you again at Koons Baltimore Ford!

June 12, 2022

The experience I had Was absolutely great a true professional, I would definitely refer you to other people More

by Carl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 12, 2022 -

Koons Baltimore Ford responded

Carl, thank you for the five-star review for Koons Baltimore Ford! We are so glad you had a great experience.

Jun 12, 2022 -

Carl responded

You are very welcome it was a great experience

May 29, 2022

Frank Janezic was a pleasure to work with and made the car buying experience very smooth. More

by brad21045
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Janezic
May 31, 2022 -

Koons Baltimore Ford responded

Brad, thank you for the great review! We are so glad to hear that Frank delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Koons Baltimore Ford!

May 26, 2022

It’s was a good experience . Michelle McBride did a very good job and answer all my question. I give Michelle McBride five stars. More

by Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle mcbride
May 26, 2022 -

Koons Baltimore Ford responded

We're glad Michelle and the Koons Baltimore Ford team earned your five stars, Mary! Thank you for your business and great review - we'll be here to assist you if you need us again!

May 26, 2022 -

Mary responded

Thanks you

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