Koons Baltimore Ford

I've been trying to talk to someone in the service department regarding my Transit van which I had dropped off 09-19. I've since called 14 (!) times only to get "not in today", "away from her desk", o department regarding my Transit van which I had dropped off 09-19. I've since called 14 (!) times only to get "not in today", "away from her desk", or dumped into voicemail. More

My service advisor was very friendly, understanding and prompt. She listened to my concerns. I received excellent service. prompt. She listened to my concerns. I received excellent service. More

Excellent courteous down to earth. Dealership. I highly recommend. Service and staff top notch 10 stars Dealership. I highly recommend. Service and staff top notch 10 stars More

Service people were tremendous polite and helpful. The dealership has to step up it’s game though. It took 1.5 hours for an oil change WITH AN APPOINTMENT! The dealership has to step up it’s game though. It took 1.5 hours for an oil change WITH AN APPOINTMENT! More

Koons Ford is a great dealership. I would recommend them to anyone who is looking for a good exsperenc. I would recommend them to anyone who is looking for a good exsperenc. More

I wasn't planning on purchasing a new car on Tuesday, but I had the opportunity to check out your dealership and everything just fell into place...I LOVE MY ESCAPE!!! THANK YOU...especially Chenique and Tom I had the opportunity to check out your dealership and everything just fell into place...I LOVE MY ESCAPE!!! THANK YOU...especially Chenique and Tom More

The service was great the service rep was great to work with, will be a repeat customer. with, will be a repeat customer. More

I couldn't be more pleased with how the whole interaction with Koons Ford Baltimore went. I worked with Frank Janezik and the whole process was smooth and painless. Frank took me on several test drives, was with Koons Ford Baltimore went. I worked with Frank Janezik and the whole process was smooth and painless. Frank took me on several test drives, was super knowledgeable about the trucks I was looking at, and made the decision to purchase very easy. Frank and the rest of his team were able to get me the truck of my dreams, with the accessories that I wanted. I definitely recommend Koons Ford Baltimore and Frank Janezik. Thanks so much! More

The Guys there makes you feel right at home. ..Great Attitude and Personalities...but Very Patient & Professional👍 ..Great Attitude and Personalities...but Very Patient & Professional👍 More

Ammar and Jason the finance guy did a great job. Very informative, Quick, Responsive and overall very easy process. I will do buisness with them in the future and highly reccomend. Very informative, Quick, Responsive and overall very easy process. I will do buisness with them in the future and highly reccomend. More