Koons Baltimore Ford

I found the exact truck i wanted that other dealers did not have. The staff I dealt with was pleasant and knowledgeable, overall a good experience. not have. The staff I dealt with was pleasant and knowledgeable, overall a good experience. More

I've bought 2 vehicles from there, and they were great to work with for the sales (no surprise there for a dealership!). My car has been there going on 2 months for a simple bumper replacement and roof r work with for the sales (no surprise there for a dealership!). My car has been there going on 2 months for a simple bumper replacement and roof rack recall in their service and body shop. I have been told 3x now that my car was done, but it isn't actually done. We went to pick up my car, and the recall was not actually done, so we had to leave it. It's extremely frustrating to be told your vehicles done, and ride the 35+ minutes there for it to not actually be ready. I'd recommend the dealership if you are looking to get a vehicle, but not their service center. More

Service was done very well and timely. I would recommend Koons Ford Service To Friends And Family. I would recommend Koons Ford Service To Friends And Family. More

I have purchased my last 4 cars from this dealership and used the same sales rep, Pete Dixon. I always feel as if they want me to be pleased with my purchase and just interested in selling ma a vehicle. Pet used the same sales rep, Pete Dixon. I always feel as if they want me to be pleased with my purchase and just interested in selling ma a vehicle. Pete is always attentive to my needs and I always feel as if he has a personal stake in my choice of automobile. More

Shar, Alex, and the team turned around a tough situation and delivered the truck that me and my family wanted. I’m really satisfied with the extra effort and the results that Koons delivered. and delivered the truck that me and my family wanted. I’m really satisfied with the extra effort and the results that Koons delivered. More

Disappointed they couldn't determine problem with vehicle. Felt like I waisted $180 diagnostic fee. vehicle. Felt like I waisted $180 diagnostic fee. More

My experience was great as usual. My service writer, Jay was very knowledgeable about everything that needed to be done to my truck. He’s the best. He’s constantly busy, but definitel My service writer, Jay was very knowledgeable about everything that needed to be done to my truck. He’s the best. He’s constantly busy, but definitely gets the job done. Koon’s Ford should be proud to have this smart, hardworking man to work for their company. Kudos!! More

Had a wonderful experience I Koon ford. The sales associate was very helpful knowledgeable and also the managing consultant was very helpful and explained everything in detail The sales associate was very helpful knowledgeable and also the managing consultant was very helpful and explained everything in detail More

My sales representative was Pete Dixon and it was one of the best experiences I ever had with purchasing a vehicle. He was super personable and extremely efficient with pulling the deal together quickly as the best experiences I ever had with purchasing a vehicle. He was super personable and extremely efficient with pulling the deal together quickly as well as making sure I had all my questions answered. I would continue to do business with Koons Ford of Baltimore and would ask for Pete if you want a smooth transaction consisting of professionalism and knowledge with a side of a genuine personality! Thank you Pete for making my car purchasing experience a great one!! More

I have had several occasions to use Koon’s for truck and auto body repair and in my 45 years of owning a vehicle I have never experienced the level mechanical repair expertise and a sincere desire in provi auto body repair and in my 45 years of owning a vehicle I have never experienced the level mechanical repair expertise and a sincere desire in providing quality customer service. I own a Ford pickup and a Audi Q7 and would recommend Koons Ford for any auto repair or service. I am planning on purchasing a Electric F-150 in 2023 Koons Ford will be my dealer. More