Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Baltimore Ford
Baltimore, MD
737 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
Showing 737 reviews
February 21, 2022
Jay in service was the best service writer I ever dealt with being from out of town and having to bring my car there to have keys replaced And reprogrammed due to a theft recovery he kept in touch with me with being from out of town and having to bring my car there to have keys replaced And reprogrammed due to a theft recovery he kept in touch with me the whole time and and answered the phone whenever I called and had questions regarding my vehicle in service . Thank you so much Jay much appreciated More
by Gpugg03
Employees Worked With
Jay
February 15, 2022
My experience with KOONS FORD of BALTIMORE. I was excited to order a 2022 Ford Maverick back in September 2021, and in fact could do so right on Ford’s website. I chose Koons to be my dealer I was excited to order a 2022 Ford Maverick back in September 2021, and in fact could do so right on Ford’s website. I chose Koons to be my dealer because the company I work for is headquartered across the street and our COO put me in touch with Dennis Koulatsos, the GM as he’s bought numerous trucks from Dennis and referred many people his way. Great, I thought! In November my salesman called and said they had a Maverick on the lot I could test drive, so I drove right over and checked it out. Meanwhile I had them appraise my trade, a 2013 F150. I was told that “if we were doing the deal today we’d give you between $18-19k”. Awesome, I have some equity in a truck I financed just 11 months prior. Fast forward to February 4th. My Maverick came in! By now I was so excited I couldn’t see straight. I came right in and first things first, they just wanted to update the appraisal on my trade. Keep in mind I only put about 2,500 miles on the truck and the condition remained the same. The sales manager said the market strengthened, so I should be good to go. 10 minutes later he comes over and says there is a problem. He tells me the sales person incorrectly wrote the mileage on the truck as 41,000 not 141,000 back in November, so my $18k is now actually $13,000. WOW! This changes everything. Long story short, we went back and forth and after a day of this nonsense their offer was $500 off sticker on the Maverick, $1,000 more on trade ($14K), and a free tonneau cover ($400 retail). In my business I’d go out of business if I made huge mistakes like this and then told the customer to eat it. I bought the Maverick Saturday afternoon, and left Koons feeling really crappy, not excited like I’d hoped. Why did I buy it then? I had become emotionally invested in the Maverick, AND Koons had already put a $10,000 dealer markup sticker on the truck in case I didn’t buy it. I wasn’t about to let them jam someone else. xxxx, I can just flip it at Carmax if I want out. IT’S ALMOST AS IF THEY SCREWED ME ON TRADE TO GET ME TO WALK AWAY. I wrote Dennis, the GM an email Monday explaining my frustration, and that Koons should’ve eaten every penny of THEIR mistake. I asked for a check for $2k or a wheel and tire package to offset THEIR mistake. In his response he DID’NT EVEN APOLOGIZE. He just said he already gave me more concessions than he wanted too, and that he didn’t have $2K. What an xxxxxxx! The point is if they had told me in November that my trade was worth $13K I could’ve walked away before getting too excited OR sold the truck myself. It was a super clean truck that I could’ve sold for $20K on marketplace in a weekend. Moral of the story? Save yourself the headache and NEVER do business with Koons!!! If they’ll screw over a trusted referral, imagine what they’ll do to a stranger! More
by Marcmtb
Employees Worked With
Dennis Koulatsos
February 13, 2022
Bought my 4th vehicle from Koons. The sales and finance staff are great to work with, but there is one staff member (Rob Young) who stands alone in the forefront. Without any pressure, this fellow is genui staff are great to work with, but there is one staff member (Rob Young) who stands alone in the forefront. Without any pressure, this fellow is genuinely approachable, knowledgeable and professional. Something you don't get from the typical car salesperson. Key word here is "GENUINE". I'm typically standoffish with dealer sales staff and to be blunt Rob changed the game. Again, without pressure, he listened to my vehicular needs/wants and brought those options to the table including color, powertrain and price range, I was able to test drive every vehicle and Rob demonstrated patience during the ordeal. Not once did I feel obligated to buy. I was impressed. Rob was quite transparent during the negotiation process as well. Even though there wasn't much negotiation to be had (thanks Koons), Rob persevered and stuck around during the deal game. It was almost like dealing with a close friend or family member. He even called me to see if I still loved my new ride (a couple months after the sale was done). YES I DO. That made my day and made me feel that my money mattered. As an actual car buyer, I recommend Koons Ford Security and highly request that you see my man Rob Young for the car buying experience. Nate L. Columbia, Md More
by clang729
Employees Worked With
Robert Young
February 07, 2022
Had a great experience with Erik and Rashard. I was in and out in 2 hours. They gave me a good deal on my trade in and new car. The financing through Ford was also quick and easy. Best vehicle buying expe and out in 2 hours. They gave me a good deal on my trade in and new car. The financing through Ford was also quick and easy. Best vehicle buying experience I have ever had. More
by Kevin M
Employees Worked With
Rashard D
February 04, 2022
Honest and upfront people. Service was quick and easy. Micah in service went above and beyond to help us with our service. He is a true asset to the dealership Micah in service went above and beyond to help us with our service. He is a true asset to the dealership More
by Matt_Lorusso
Employees Worked With
Micah Garcia
February 03, 2022
They were friendly and answered all my questions They They were friendly and answered all my questions They told me what they could complete and what they could not They gave me a time when my car be r They were friendly and answered all my questions They told me what they could complete and what they could not They gave me a time when my car be ready My car was ready an hour early Josh Daniels was my Service Advisor So I give him all the credit for making it happen Thanks Josh More
by Brother T
Employees Worked With
Josh Daniels
