Koons Baltimore Ford

That was the best experience I ever had the privilege of being involved in. I Dealt with three people Frank Janezic, Shar Chanda, and Cheniqua Lee. All three of these individuals were very professional and being involved in. I Dealt with three people Frank Janezic, Shar Chanda, and Cheniqua Lee. All three of these individuals were very professional and way above average. I was so pleased with the whole process. I have bought three vehicles from you and this bar none was the best experience of my life. I bonded with all three individuals. Frank was top notch in his position. I'm really excited. The other two treated me like royalty also. I will never buy a truck from any other dealer. These three are top tier. Thank you Rick Dean More

Jay Stewart was an excellent representative of Koons he kept me informed of all activities and worked with the warranty company to ensure I received all benefits. His exceptional service is always greatly kept me informed of all activities and worked with the warranty company to ensure I received all benefits. His exceptional service is always greatly appreciated thanks Mr. Stewart and Koons More

Just overall satisfied with the service that is being giving. On some service I had to be honest I think is a little too pricey. Other than that great and timely swrvice giving. On some service I had to be honest I think is a little too pricey. Other than that great and timely swrvice More

We needed tires for our 2016 FLEX. Our first advisor was Kikah. Firestones were mounted: mounted, balanced, and aligned. After driving approximately 300 miles, we could tell that somet Our first advisor was Kikah. Firestones were mounted: mounted, balanced, and aligned. After driving approximately 300 miles, we could tell that something was wrong: the tires were still out of balance and the car 'wandered' so the alignment was not right. We took it back for a 2nd time . Kekah was still our advisor. Everything was supposedly redone. Nothing had changed. We took it back a 3rd time with Jay Stewart as our advisor. Supposedly some things were done. NOTHING HAD CHANGED THIS TIME EITHER!! I did not bother coming back a fourth time because why? I talked with the Service Manager, Chris (between the 2nd and 3rd times), and he told me that the FLEX would definitely be fixed (his words not mine). If this is service after the sale (we bought it from Pete Dixon of Koons Ford of Baltimore, Security Blvd., I don't want anything to do with this dealership. Carol More

Excellent professional service. Jay my service technician was very knowledgeable and answered any questions I had. Job well done. Jay my service technician was very knowledgeable and answered any questions I had. Job well done. More

Jay in service is the best! He always goes above and beyond to ensure your car is well taken care of, and his dedication really shows. He always goes above and beyond to ensure your car is well taken care of, and his dedication really shows. More

Not sure how the sales side is but the service side is horrible. I drop vehicle off for check engine and oil change. The guy i was dealing cant remember his name but told me it would no something that da horrible. I drop vehicle off for check engine and oil change. The guy i was dealing cant remember his name but told me it would no something that day and that I could wait for it. I decided to uber home. I never received any call at all that day. I called back to services atleast 25 times and still couldn't get anyone. I had to call different departments just to get the service advisor name. Then to find out he's out next day. So at moment I still have no clue what u with been two days and I'm on way to dealership today is june 25th 2025 More

The Service manager was good at explaining the service. Afterward, my car ran much better. Afterward, my car ran much better. More

Very nice and helpful weren’t pushy and explained everything will refer koons to friends and family for sure everything will refer koons to friends and family for sure More