Koons Baltimore Ford

I had originally taken my car to Apple Ford for a mirror replacement. The replacement didn't go well. I felt that Apple Ford weren't honest and straight forward. I decided to give Koons Ford a try. It wa replacement. The replacement didn't go well. I felt that Apple Ford weren't honest and straight forward. I decided to give Koons Ford a try. It was like "Night and Day." Koons Ford properly did the replacement! My service Rep David was pleasant and respectful. He made sure that I was satisfied with the work that was done and he showed a genuine concern about me as a customer. The rating system only has 5 stars but my experience with him and Koons Ford was a 10! More

I want to start off by saying I bring in all my trucks in here for service and never had an issue. Came in for service and was not told a single thing about my vehicle I was just given the bill with no inspe here for service and never had an issue. Came in for service and was not told a single thing about my vehicle I was just given the bill with no inspection report. On top of that they used my rewards points without my consent when I have the rewards visa. I wish I could have saved them for something down the line. I think other ford dealerships may have won my loyalty. More

Always outstanding service when I go for whatever reason at all. Employees always helpful and considerate at all. Employees always helpful and considerate More

The service person Jay, provided outstanding assistance with getting my Ford F150 pickup truck properly repaired. with getting my Ford F150 pickup truck properly repaired. More

They get me in and out in respectful time. The waiting area is quite clean also. The waiting area is quite clean also. More

Zero customer service from the saleslady to the Finance guy to Manager, Used cars. Everyone is xxxx too busy to address your concern. The interest rate I signed on the glass table is not what was given to guy to Manager, Used cars. Everyone is xxxx too busy to address your concern. The interest rate I signed on the glass table is not what was given to me on the flash drive. I was sold an electric vehicle without a home-charger, the first order came incomplete not until the 7th day and no apology. They over-charged me for tag transfer and lied to me that MVA will refund me. MVA applied my payment to the new car, which means they never paid MVA any fees for the new registration. I am still being owed up till now. When I complained to the manager, he did not even reply my text and the sales lady stopped answering my calls. More

Barry Harvey with the service Have one heck of experience and was very happy with the service. Thank you and was very happy with the service. Thank you More

Worst customer service anyone can imagine. Purchased a vehicle from them. Had some issues but the tech tried every way possible NOT to fix any issue. No call was returned. People were with rob Purchased a vehicle from them. Had some issues but the tech tried every way possible NOT to fix any issue. No call was returned. People were with robots or rude in my opinion I wish there was an option to give them a zero start. More

This is my 2nd vehicle purchase either Koons and I love the service, they really take care of you and Seth in sales is outstanding! the service, they really take care of you and Seth in sales is outstanding! More