Koons Baltimore Ford

Koons has redone the staffing in their maintenance department and everyone seems very pleasant and willing to help the customer. Jon Davis was my service advisor and he was very helpful and concerned department and everyone seems very pleasant and willing to help the customer. Jon Davis was my service advisor and he was very helpful and concerned about completing my work and explained the reason why certain service was important. He was super helpful and caring. More

Quick turn around. Polite staff. Clean waiting area. I am happy with the service at Koons Ford am happy with the service at Koons Ford More

Fast service I received my vehicle back with in time frame I asked for I received prompt notice courteous and polite assistant Thank you frame I asked for I received prompt notice courteous and polite assistant Thank you More

The service person is very helpful and informative about my vehicle. The business is clean through out. my vehicle. The business is clean through out. More

Kept my car for 7 weeks and a rental car charge of 1500 dollars for the 2nd time being there for the same problem. Service manager was completely unprofessional saying I could buy another car to get out of dollars for the 2nd time being there for the same problem. Service manager was completely unprofessional saying I could buy another car to get out of my rental. Then saying there transmission people were out sick. Always a excuse left trash in my car. Not happy with my experience with this dealership and will not be back. And will make sure my voice will be heard about there lack of professionalism. They claim customer satisfaction not in my case More

The service was good. Quick and easy process.large and diverse inventory to choose from. diverse inventory to choose from. More

Sales rep was very personable and helpful, the price was a little stiff and they would not negotiate a little stiff and they would not negotiate More

Service was fast and efficient. I was able to wait for my vehicle in a clean and comfortable environment. my vehicle in a clean and comfortable environment. More

Erik Diaz was my sales consultant for my BEST car buying experience ever. Special situation this time, dealing with a a trade in and purchase of a terffic used car with only two hours to complete. Long stor experience ever. Special situation this time, dealing with a a trade in and purchase of a terffic used car with only two hours to complete. Long story short, had to pick up my wife at BWI at 6pm, Eric, his finance partner Steve and I did both transactions in record time! There was no BS just straight talk and they actually cared about my situation and did everything possible to make it happen. It actually may have taken longer to clean and prep the car than the deal and paperwork. I was able to pick up and surprise my wife in her new convertible! Thanks again Erik, I will be coming by for my next car whenever that is. Steve Koorey More

After 20 years a customer, worst customer service I have ever seen! They fire my service rep for trying to help me, then the service manager fired me from being a customer, refused to even except my money f ever seen! They fire my service rep for trying to help me, then the service manager fired me from being a customer, refused to even except my money for the services performed. Wow, what a world we live in!! More