Koons Baltimore Ford

Drove 3 hours to see one specific vehicle. Was contacted by salesman the day before and also on the way down and was assured the vehicle was still there. Arrived at dealer 45 minutes after salesmans call a by salesman the day before and also on the way down and was assured the vehicle was still there. Arrived at dealer 45 minutes after salesmans call and the vehicle was not there. Was told they just shipped to another dealer minutes before I got there by mistake but they will get it back while I test drive a similar vehicle. One hour later i was told the vehicle was sold but they have many just like it. Salesman lied several times to keep me there to try to get me to buy a completely dif vehicle than what I went to look at. More

I had the best experience ever. Our salesperson was the best. Thank you all! Amazing best. Thank you all! Amazing More

Ammar did a wonderful job with my trade in! We had some complications, but he didn't stop until I was fully satisfied. Thanks again Ammar! complications, but he didn't stop until I was fully satisfied. Thanks again Ammar! More

No problems, service went well. Would recommend dealership to my friends and service representatives Jay Stewart. Jay all ways do a great job with getting my vehicle service in a timely fashion dealership to my friends and service representatives Jay Stewart. Jay all ways do a great job with getting my vehicle service in a timely fashion More

I really appreciate the great work Koons performed on my vehicle. I would recommend anyone to use their services. The staff is very professional and polite and does their very best to meet your needs. vehicle. I would recommend anyone to use their services. The staff is very professional and polite and does their very best to meet your needs. More

The best experience I ever had in buying a car sales person was very knowledgeable person was very knowledgeable More

My service rep, Jay, is excellent. He represents the dealership well. He is always on top of what service I need for my car. He is excellent. dealership well. He is always on top of what service I need for my car. He is excellent. More

I really like this koon Baltimore car dealer. Very easy to make an appointments and I highly recommend jermaine for service department,He is very nice and helpful. Best ever!!! to make an appointments and I highly recommend jermaine for service department,He is very nice and helpful. Best ever!!! More

On this visit I was able to drop car off and get a ride to home and they pick me up to get my car. Jermaine Green arranged everything for me. Big shout out to him. to home and they pick me up to get my car. Jermaine Green arranged everything for me. Big shout out to him. More

No better service in the Baltimore region. They are fantastic fantastic More