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Koons Baltimore Ford

Baltimore, MD

4.3
737 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 737 reviews

June 29, 2021

Good car good prices good service Ahmed doing good work with me 👌👌👌 More

by Josecruz7934
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
Jun 29, 2021 -

Koons Baltimore Ford responded

Thank you for your excellent review of Ahmed and the team! We are grateful for your business here at Koons Baltimore Ford.

June 19, 2021

Scheduled an appointment for an oil change and an alignment. I was told it would take between 2-2.5 hours. I waited in the lounge area. 3.5 hours go by when an advisor finally updates me and said the More

by clintharris9693
Recommend Dealer
No
Employees Worked With
Prema M. Buschmann
Jun 21, 2021 -

Koons Baltimore Ford responded

It is never our intention to cause an inconvenience and I am so sorry that your visit took longer than anticipated. I will discuss these concerns with my team so we can work towards providing a more seamless experience next time. Thank you, Dan Reid - Service Manager 410-281-2600 ext 1604

June 17, 2021

Jermaine handled my oil change in a very knowledgeable and professional manner. Even though I was given a wait time of approximately 2hrs, it was completed within 45 minutes. I asked for his advice on sav More

by everlonm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jermaine at Security Koons Ford
Jun 17, 2021 -

Koons Baltimore Ford responded

Thank you for trusting Koons Baltimore Ford to get the job done. It is fantastic to hear that Jermaine got you in and out so quickly and we look forward to seeing you next time!

June 16, 2021

Good, could have been better. Parking lot was much too crowded. I feel sure it was hit, scraped while they move truck's around on the over crowded lot.I didn't notice it until the next morning. More

by Leeott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
Jun 17, 2021 -

Koons Baltimore Ford responded

Thank you for bringing this concern to my attention. We are grateful to have you as a customer and I would appreciate the chance to speak with you about this situation directly. I won't be able to find your contact information from this review, so please give me a call at your earliest convenience. Mark Rodgers - General Sales Manager - 410-298-3800 x 1206

June 14, 2021

We bought a new Ford F-250 crew cab. It was a great experience! Ahmed Baroud did an awesome job finding us the right truck to fit our needs at a good price in a very tight market. Chris Brown made fin More

by Ridinginstructor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brown, Ahmed Baroud
Jun 15, 2021 -

Koons Baltimore Ford responded

We appreciate you taking the time to leave your positive feedback! Providing our guests with an exceptional car-buying experience is our goal, so we are thrilled Ahmed and Chris found you a truck that is right for you. We hope you enjoy your new Ford F-250 Crew Cab. Safe travels and we hope to see you next time! - Koons Baltimore Ford

June 13, 2021

My father had contacted them about an incoming car. 3-4 weeks out. Went over price, dealer fees, etc. When car finally arrives and is available, they inform him of a $5k ADM over sticker price. If they h More

by RyanM3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rashard Holman, Dennis Koulatsos
Jun 14, 2021 -

Koons Baltimore Ford responded

Ryan - I'm very sorry for your father's disappointing experience. We want to be straightforward with our customers and I will look into what exactly happened here. I understand that we've let you down, but I would be glad to personally assist you. Please don't hesitate to get in touch with me directly. Thank you, Mark Rodgers - General Sales Manager - 410-298-3800 x 1206

May 23, 2021

Being an out of town buyer it can get very difficult purchasing a vehicle online. Michelle made that happen for me. She took her time made me feel very confident in the vehicle that I was buying would m More

by Vincent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle McBride Chris Brown
May 24, 2021 -

Koons Baltimore Ford responded

Vincent - we're so pleased to hear that Michelle made your long-distance car buying experience smooth and enjoyable. That's our goal! Safe travels in your new vehicle and thank you for your business, from all your friends here at Koons Baltimore Ford!

May 12, 2021

Our salesman Ammar Aldahhan and our financial specialist Steve Ageloff were efficient, friendly, helpful and very knowledgeable. I have bought a lot of cars but this time the entire process was the quicke More

by ealterry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ammar Aldahhan - 5 Stars
May 13, 2021 -

Koons Baltimore Ford responded

There are so many compliments in your review which we love. Thank you for the fantastic review of Ammar, Steve, and our Koons Baltimore Ford team! We are grateful for your business and hope that your new vehicle is treating you well.

May 11, 2021

Saturday April 10, 2021 was an awesome car shopping day! Been looking with my wife at purchasing a used 2019 Ford F-150 for several weeks. Did my research and saw many advertised at other dealerships. Ko More

by George
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle McBride (sales) and Steve Angeloff (finance)
May 11, 2021 -

Koons Baltimore Ford responded

George - Thank you for taking the time to share this feedback! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Steve, Michelle, and the team. Drive safely in your new 2019 Ford F-150, and enjoy it! We hope to see you back at Koons Baltimore Ford down the road!

May 01, 2021

I called Baltimore Koons and spoke with Ray McLaughlin. I explain what model Edge I was looking for and what I was willing to pay. Ray took the information, researched the model and got back to me within a h More

by Chip.burroughs57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray McLaughlin
May 03, 2021 -

Koons Baltimore Ford responded

Thank you for posting about your experience. We are committed to finding the best option for shoppers and it is fantastic to hear that Ray is doing his job right! On behalf of all of us at Koons Baltimore Ford, we wish you safe travels in your Ford Edge!

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