Koons Baltimore Ford

Excellent service and as always the best price It's amazing how from the momment I walked into koons ford of baltimore over a year ago until today, how excellent everyone has been. Tim robertson ha It's amazing how from the momment I walked into koons ford of baltimore over a year ago until today, how excellent everyone has been. Tim robertson has been my go-to man. He always keeps in touch with me and has gone the extra mile to keep me as a customner for life. I have purchased 2 new vehicles from him so far and looking into a 3rd for my wife and 2 newborn girls. Tim was training a new guy and everything he told him was exactly what people should look for in a top notch dealership. Steve has also been excllent help as the numbers man. He has gone out of his way to make it work and ensure I am 100% understanding of everything. Thanks guys! More

Koons - The best by far! I have purchased many new cars in my past, having to spend grueling hours - shopping at showrooms. With the onset of the internet & Dealership website I have purchased many new cars in my past, having to spend grueling hours - shopping at showrooms. With the onset of the internet & Dealership websites, I began purchasing my vehicles by email because of the convenience in greatly reducing time & travel to various Dealerships. Granted, it took away that face to face aspect, but honestly, many of those weren't that enjoyable either. It's been 3 years since my last new car purchase for my Daughter, which I thought to be one of my better experiences with an Upstate NY Dealer and now was time to shop a F-150 for myself. I didn't realize how expensive larger size pickups have become. Fortunately, Ford Incentives were very good and now I needed to find some with options to my liking. I lined up 7 trucks within a 100 mile radius to include NY, NJ & PA and made contact with the Internet Consultants so I could get the cost down to something a bit more reasonable. I spent 2-1/2 weeks going back and forth by email & a few calls in between, but was discouraged with the mediocre communication and unwillingness to get price points to where I'm content to run in with my deposit. This time around I just wasn't feeling that there was a genuine interest to sell me and earn my future Service Dept. visits. It was then it dawned on me that I was planning a move in the near future to the Baltimore Maryland area, so I should expand my search further South. I immediately found a truck that had a few more options that actually satisfied me as if I custom ordered it. I contacted Koons Ford of Baltimore by email in the late evening and early the next morning, I received a prompt email that a Sales Consultant would would follow-up with a call. Sure enough, I received a call from Gilbert Watkins (aka Jeff) who greeted me with the utmost courtesy & professionalism. This actually made my whole morning while thinking how poor the communication was with all of the Northeast Dealerships. Jeff told me he would work on getting a competitive quote back to me in a very short while and so he did. Of course, the negotiator in me tried shaving a bit more off the quote but Jeff said his Sales Manager told him it was priced low from the recent Memorial Day Sales event. Jeff said they would provide me a written quote and get that emailed over to me. Within a half hour I received the email quote. To think that I was waiting for a written quote to be sent from one of the Northeast Dealers and after 3 DAYS - still had not received it. I knew the quote was very generous and respected the way I was being treated so I said called Jeff to tell him we had a deal. He then stated that they would round the price down slightly for me which I considered absolute good faith. It was unfortunate timing because this purchase happened so unexpectedly quick that I couldn't get down to Baltimore until 5 days later, but Jeff assured me that he would make sure the truck stayed off market until I came down. The day arrived to make my trip to Koons, which would turn out to be the most memorable of all my purchases. I arrived at 12:10 pm and was greeted by Jeff (Gilbert Watkins) in such a hospitable manner that it felt like entering one's home as a guest for lunch. I was amazed that he wrote down specific requests and was completely organized to make this as painless as possible. After a few minutes of filling out the financing preliminaries, he said that he had the truck waiting at the front door to test drive and make sure it was sound. We came back shortly after and I went in to get the financing paperwork & documentation signed. I got up, and again, Jeff was immediately waiting with key in hand to send me on my way, having already mounted the MD temp tags on the truck for my planned Maryland Crab lunch with my Wife and Daughter at Inner Harbor. As I pulled out of Koons driveway I looked at the clock and it was 1:05 pm. Yes, I only spent 55 minutes at Koons completing my purchase from start to finish because of Jeff's meticulous attitude and attention to detail. I commend him for a flawless transaction. This truly was my best experience ever and I will only purchase subsequent vehicles from Gilbert Watkins (Jeff) at Koons. I urge anyone that is considering a vehicle purchase from Koons Ford/Lincoln of Baltimore to contact Jeff to make your purchase the most pleasurable one you could possibly have. I'm 110% confident of this. I also thank Koons for being such a clean & professional Ford Lincoln Dealership that other Dealerships should model themselves from. A Kudos to you all!!! BTW, I'm lovin' my Ford F-150 better than any luxury car I've ever owned! More

Unimpressed I went to this dealership. They came with this line about I needed cosigner for "income only" not credit check. Their false statements are too flamboy I went to this dealership. They came with this line about I needed cosigner for "income only" not credit check. Their false statements are too flamboyant tales of lies. I had down payment and a trade in. More

Great Experience Great experience at Koons Ford in Baltimore. Derek Lewis was our sales consultant and we couldn't have asked for anyone better. He was honest, friendl Great experience at Koons Ford in Baltimore. Derek Lewis was our sales consultant and we couldn't have asked for anyone better. He was honest, friendly, and ensured that everything was just right. Koons is a very reputable dealership with a fantastic salesman (Derek) and manager (Ray). Thanks Koons! More

Service Writer, Jeff Bloom Just a normal, decent human being. Refreshing to deal with an honest man! Thanks Jeff! You are the MAN! Just no B.S. When it comes to vehicles, Just a normal, decent human being. Refreshing to deal with an honest man! Thanks Jeff! You are the MAN! Just no B.S. When it comes to vehicles, service, and warranties.... you want honesty and fairness, and Jeff was honest and very fair. If you have to put you car in for service.... make sure you ask for Jeff! More

Excellent Experience! I spent months searching the internet for a specific vehicle. I finally found the one that met my requirements at Koons Baltimore Ford. Without havi I spent months searching the internet for a specific vehicle. I finally found the one that met my requirements at Koons Baltimore Ford. Without having any previous knowledge about this dealership, I drove from my home over 150 miles away to see and drive the vehicle. To my relief, both Derek, my salesman, and Thomas Little, the F & I Manager, conducted themselves with professionalism and respect, answered all my questions honestly, and never "pushed" me. They understood that without satisfied customers, like me, that their organization's reputation would suffer. Their excellent communication skills and efforts to accommodate my needs separates them from the type that "push" customers into purchasing. I highly recommend this dealership! More

Bad Deal On 05/10/2017 I purchased a brand new F 350 super duty , when I washed the truck I noticed that the drivers door didn't line up correctly and after fu On 05/10/2017 I purchased a brand new F 350 super duty , when I washed the truck I noticed that the drivers door didn't line up correctly and after further looking into it I noticed that the door had been repainted and then the pillar that held the door on was painted also and a very bad job . I never would have thought that a brand new truck for $77000 would have been pushed onto me without disclosing prior damages like this, it is illegal to not disclose these prior damages in Maryland but what makes it worse is the fact that the manager "Tom Snyder" just blew me off and tried to sweep all of this under the mat like it never happened... When I refused to let them repaint my brand new $77000 truck he threatened me with the police if I didn't return his loaner car immediately ...smdh what kind of establishment would treat a customer this way??? Stay far away .... save your self the troubles More

Unsure but GLAD. They WOW'd me. I came to the dealership with my own financing. After talking with Mark. He convinced me to give Koons a chance. WOW!! I came unsure but glad I did l I came to the dealership with my own financing. After talking with Mark. He convinced me to give Koons a chance. WOW!! I came unsure but glad I did let him assist me. He was able to get me a lower interest rate. I really liked the fact, he was not pushy. He genuinely wanted to get me the best. Thanks so much!! My new Escape looks fantastic. My sales person Pete Dixon is the best. He has been working with me for a few months. I loved the fact that he did not haggle me. He has made me a Koons person for life. He was so patient and understanding of what I wanted. He fully knowledgeable about my vehicle. He even gave me a review of operations before leaving the dealership. I called that beyond the call. Last but not least Scott....you will never know how much I appreciated your assistance. THANKS KOONS!!! More