Koons Baltimore Ford

Worst experience ever .. Koons has had my truck two weeks yet nobody even called to give me updates or responded to my emails and calls .. The worst part is they gave me warra Koons has had my truck two weeks yet nobody even called to give me updates or responded to my emails and calls .. The worst part is they gave me warranty on truck part they fixed and the csame problem occurred and I had truck towed back there all a sudden everyone is so busy and nobody knows that's going on .. Here's the reality they didn't wanna honor the warranty on the part so they basically parked my truck off to side and forgot about it .. Two weeks and not one call to give me update .. I will be taking this issue up with upper management .. I didn't deal with Paul directly but if his service guys are this brazen it reflects his lack of leadership .. I will never take my truck there again .., More

Greatest car buying experience My sales person was so awsome as well as her entire team. My mother and I were there all day because I just couldn't make a decision. They were all pa My sales person was so awsome as well as her entire team. My mother and I were there all day because I just couldn't make a decision. They were all patient and informative. I did not feel as if they were pushing me into buying a car but educating me. The sales lady Danaj was so nice and did not rush us. They found me the perfect truck and I am so happy with my purchase. More

Best truck purchase to date This was my first truck purchase and it was easy as can be. The managers Mark Rodgers and Tom Snyder went over and above to get me the best deal possi This was my first truck purchase and it was easy as can be. The managers Mark Rodgers and Tom Snyder went over and above to get me the best deal possible, and for that I am thankful. I never felt pressured and Harry the finance manager worked smoothly and efficiently to get me on my way. Thanks to everyone there who had a hand in my first truck purchase! It was memorable and I definitely recommend everyone to come here!! Thanks again More

Out-of-State Mustang Purchase Experience Buying a new car as an out-of-state customer can be a difficult proposition, and doubly so if a trade-in is involved. It requires proper preparation o Buying a new car as an out-of-state customer can be a difficult proposition, and doubly so if a trade-in is involved. It requires proper preparation on both the part of the customer and the dealer, and above all requires a level of trust by both parties particularly if the distances are great. I was just such a buyer from Syracuse, New York. There were not many highly optioned Mustangs locally, and of several that were available the local dealers were not discounting to my satisfaction. Looking for a new car at the end of the calendar year has many advantages, but I was not finding what I wanted locally and frankly the local dealers forced me to look elsewhere. In my subsequent searches I came across Koons Baltimore Ford. The number of Mustangs available at Koons at the time of my search was over 110 in all trim and color options! 110+ Mustangs!! I narrowed my Mustang down to a single model that was available on their lot. I was virtually introduced to Mr. Mark Rodgers (Sales Manager), and I negotiated directly with him. I was a serious buyer and not a "tire kicker", and he treated me as such. We negotiated both the price of the new Mustang and my trade-in in the course of one day via email negotiations. This was a very smooth process, and he treated me fairly and answered my questions promptly. As noted we closed the deal within a single day. On New Years Eve at 1:30AM I started my 6-1/2 hour road trip to Baltimore and drove my trade-in vehicle to Koons Baltimore Ford. In the back of my mind there was a nagging concern that once there, something would fall through and prevent either party from fulfilling the requirements of the deal. I was welcomed by Mr. Derek Lewis and Mr. Mark Rodgers. I am happy to report that everything went very smooth and trouble free, and I drove my new Mustang GT Premium home and still made an evening New Years Eve committment. Without hesitation I would recommend Koons Baltimore Ford. I will also add that if there is a Ford in my future, it will include Koons Baltimore Ford. More