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Koons Baltimore Ford
Baltimore, MD
751 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 751 reviews
January 06, 2017
Best car buying experience ever My experience at KOONS BALTIMORE FORD was the best car buying experience ever. Ben my salesperson worked with me diligently to provide all the inform My experience at KOONS BALTIMORE FORD was the best car buying experience ever. Ben my salesperson worked with me diligently to provide all the information I asked for and made my purchase comfortable and easy. Steven Ageloff completed my paperwork in a timely manner and helped me through the process with professionalism and ease. I have purchased over 10 cars in my lifetime and this was the best experience I have ever had. Thank you to Ben and Steven for being professionals and making my experience one to remember. Maybe next time I am in to purchase, they will have some Herbal Tea and cold water bottles. I wish F series had a DVD entertainment system as an option. (My friend recently bought one as well and he has 2 kids that would enjoy such a feature) More
by cfx153
Employees Worked With
Ben Startt and Steven Ageloff , Dennis Koulatsos, Tom Snyder, Mark Rodgers
January 05, 2017
Best Buying Experience We bought a Ford F150 on New Years Eve and had the easiest, professional experience ever. The salesman was extremely knowledgeable, professional, pers We bought a Ford F150 on New Years Eve and had the easiest, professional experience ever. The salesman was extremely knowledgeable, professional, personable and patient with us. It took little time to pick out a truck with the options we were looking for, test drive and sign the paperwork. There were no hidden costs or fees for the truck which made the transaction easy and enjoyable. I would recommend Koons to anyone in the market for an automobile. More
by plitt12
Employees Worked With
Keith J. Schopman
January 05, 2017
Out-of-State Mustang Purchase Experience Buying a new car as an out-of-state customer can be a difficult proposition, and doubly so if a trade-in is involved. It requires proper preparation o Buying a new car as an out-of-state customer can be a difficult proposition, and doubly so if a trade-in is involved. It requires proper preparation on both the part of the customer and the dealer, and above all requires a level of trust by both parties particularly if the distances are great. I was just such a buyer from Syracuse, New York. There were not many highly optioned Mustangs locally, and of several that were available the local dealers were not discounting to my satisfaction. Looking for a new car at the end of the calendar year has many advantages, but I was not finding what I wanted locally and frankly the local dealers forced me to look elsewhere. In my subsequent searches I came across Koons Baltimore Ford. The number of Mustangs available at Koons at the time of my search was over 110 in all trim and color options! 110+ Mustangs!! I narrowed my Mustang down to a single model that was available on their lot. I was virtually introduced to Mr. Mark Rodgers (Sales Manager), and I negotiated directly with him. I was a serious buyer and not a "tire kicker", and he treated me as such. We negotiated both the price of the new Mustang and my trade-in in the course of one day via email negotiations. This was a very smooth process, and he treated me fairly and answered my questions promptly. As noted we closed the deal within a single day. On New Years Eve at 1:30AM I started my 6-1/2 hour road trip to Baltimore and drove my trade-in vehicle to Koons Baltimore Ford. In the back of my mind there was a nagging concern that once there, something would fall through and prevent either party from fulfilling the requirements of the deal. I was welcomed by Mr. Derek Lewis and Mr. Mark Rodgers. I am happy to report that everything went very smooth and trouble free, and I drove my new Mustang GT Premium home and still made an evening New Years Eve committment. Without hesitation I would recommend Koons Baltimore Ford. I will also add that if there is a Ford in my future, it will include Koons Baltimore Ford. More
by SyrGT6192
Employees Worked With
Derek Lewis, Mark Rodgers
January 04, 2017
worst experience in 43 years of buying cars & trucks Purchased 2014 Chevy Malibu on 12/1/16. Offer made & excepted via email.Salseman knew I was coming up from southern Maryland to pay cash for car. Ar Purchased 2014 Chevy Malibu on 12/1/16. Offer made & excepted via email.Salseman knew I was coming up from southern Maryland to pay cash for car. Arrived car filthy. Exterior not washed.Interior had trash on floors,in glove box.Front seat stained.Rear seat stained. When salesman questioned said car was used as loner and just retuned. He said they did not know when it was going to be returned. Said stains were from person who used as loner.Told him stains were not fresh.Ask ,if you didn't know when car was going to be returned,why did you lead me to believe the car was on lot to be sold that night? Since they could;d not clean car that night they took off $125. Next morning 10 hrs. & 90 miles after deal check engine light came on. Had my mechanic scan.Code was for rocker arm scelonide. Because the check engine light was on,passing gear,remote start,cruse control,start/stop & more were disabled.Called used car mgr.Told him problem & that code was for.I was told to return car to dealership.They would send it to a Chevy dealer for repair and give me loaner( car was still under 36,000 bumper to bumper).Returned car 12/2/17 was given a dodge for loaner(radio didn't work in it)Used car mgr. said would detail car since I had to drive back to Baltimore from southern Maryland. Picked car up 12/8/17. No attempt made to clean seat stains.Dirty sock in trunk.When given paperwork for repair showed no repair made.When questioned salesman he stated that the check engine light was not on ,when he drove it to the Chevy dealer.Paper work from Chevy dealer says scanned codes.Talked to used car mgr.Ask why did you accept car back when part not replaced.Said they did not fix it.It was sent to Chevy.Again ask why was it accepted back when not repaired? He shrugged his shoulders. 12/9/17 check engine light came on again in morning.Same code. Took car to my GM dealer, 12/9/17 AM,.They checked GM repair system data. Auto Nation in Baltimore had only cleared code. In 3 hrs.(with no appointment) they had confirmed scelonid needed to be replaced.Ordered part was fixed 12/12/17. This was the worst experience I've had buying a car in 43 yrs.I've bought from Dealer/private in over 11 states.Never had a car presented so filthy. Salesman caught in lies. No follow thru to resolve issues Will never let Koons "WOW" me again More
by gjw
Employees Worked With
Ahmed Baroud, Abdul Tabibi
January 04, 2017
Fastest car buying experience ever! We had been searching for our next Flex for a couple of months and unsuccessfully haggled with the dealership we purchased our last Flex from after a We had been searching for our next Flex for a couple of months and unsuccessfully haggled with the dealership we purchased our last Flex from after a 2 hour wait just to test drive one. They let us walk out the door over $700. Called Koons Baltimore on our way home to see if a used 2016 was still available and we were lucky enough to get Ahmed. Car was there and he said he would have it ready for a test drive when we arrived. And he did! Test drove it, loved it, settled on a price in about 15 minutes and left with vehicle financed about an hour later. We will be return customers. Best car buying experience ever! More
by iluvzoe2001
Employees Worked With
Used car sales manager and finance director were excellent!, Ahmed Baroud
December 30, 2016
Customer Service Dept is GREAT My sales experience at Koons was AWFUL, but the service department is simply great to work with. Go there even if you bought your car elsewhere! Jeff My sales experience at Koons was AWFUL, but the service department is simply great to work with. Go there even if you bought your car elsewhere! Jeff Stewart was great to work with. More
by V Lord
Employees Worked With
Jeff Stewart
December 28, 2016
Best car buying experience + Lowest price! My experience at Koons Baltimore Ford was outstanding. I could not believe the final sale price of the vehicle I purchased compared to other dealersh My experience at Koons Baltimore Ford was outstanding. I could not believe the final sale price of the vehicle I purchased compared to other dealerships. Other dealerships wanted another $1500 - 2000 more than Koons and would not budge. Koons by far has the best prices. The salesman I worked with, Mr. Jeff Watkins, was incredibly helpful and a very professional salesman. He was very informative and let me take my time throughout the whole process with no pressure. I would recommend anyone going to Koons to ask for Jeff Watkins - you won't regret it! - Dave More
by warren044
Employees Worked With
Jeff Watkins
December 28, 2016
Quick, friendly transaction My experience at Koons Baltimore was great! I worked with Pete to get a solid used car that was perfect for me. From the time I arrived Pete was frie My experience at Koons Baltimore was great! I worked with Pete to get a solid used car that was perfect for me. From the time I arrived Pete was friendly and was able to explain all the features of the car I was interested in. It's so refreshing to work with someone who is knowledgeable about the products they are selling. We took a test drive and Pete worked hard to make sure I got the vehicle I wanted at the price point that worked for me. Pete followed up after my purchase to ensure the vehicle got the necessary services in a timely manner. Thanks Pete! More
by Hendo2005
Employees Worked With
Rudolph "Pete" Dixon
December 28, 2016
Two cars because the sales team knows what they are doing We bought a 2017 Explorer and a 2017 F-350 and usually would cause a headache of working numbers and feeling happy with the outcome. Not at Koons of We bought a 2017 Explorer and a 2017 F-350 and usually would cause a headache of working numbers and feeling happy with the outcome. Not at Koons of Baltimore - we bought two vehicles and they had exactly what we wanted in stock - The sales people take their time and don't leave you hanging. I will recommended to all friends and family. More
by Jmweezy
Employees Worked With
Tom Snyder, Tim Robertson
December 28, 2016
Christmas Eve Special We picked Pete to sell us our truck when we went to the dealership on a Sunday to check out the inventory and Pete was there waiting to take care of a We picked Pete to sell us our truck when we went to the dealership on a Sunday to check out the inventory and Pete was there waiting to take care of another customer. How many sales guys take their Sunday to meet with a customer? That is dedication. So my husband went back on Christmas Eve and Pete worked a great deal for him! It was probably the easiest car deal we have ever made!!! Hope yo had a great Christmas Pete!!! More
by Debi Vaeth
Employees Worked With
Rudolph "Pete" Dixon
