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Koons Baltimore Ford

Baltimore, MD

4.1
681 Reviews

6970 Security Boulevard

Baltimore, MD

21244

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Showing 681 reviews

April 02, 2016

Great and freindly experince Up front and honest, and made the decision easier, very helpful in helping me make up my mind on what I wanted. showed me many options and was interes More

by Ex-man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Walker, Melvin Bagby
Apr 02, 2016 -

Koons Baltimore Ford responded

Thanks so much for the great review! I am sure that Melvin and Carol will be delighted when I show it to them! They're both valued team members that consistenly go the extra mile for our customers! On behalf of all of us here at Koons Baltimore Ford, I thank you for your business and wish you many happy and safe miles in your new vehicle! Looking forward to being of service to you the next time as well! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

May 10, 2016 -

Koons Baltimore Ford responded

We are happy to hear about your positive experience. Thank you for the review!

March 31, 2016

Thanks Fred It was a rough experience purchasing my 2007 BMW with Koons due to bad manager customer service and the service department. I was given a lot of run a More

by nong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred McGuire, Abdul Tabibi
March 26, 2016

Best experience ever. Scott Holt was honest and upfront. I recieved a great price.So happy I went to Koons Ford of Baltimore. Finance department was friendly. Thanks for a More

by Ronda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holt
Mar 26, 2016 -

Koons Baltimore Ford responded

Ronda, Thanks so much for the nice review! Scott is a great guy who gets a ton of repeat customers and referrals. All of our employees are friendly, and they all go the extra mile for our customers at every opportunity. Looking forward to seeing you at our store again in the future. On behalf of all of us at Koons Baltimore Ford, I wish you many safe and happy miles in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 26, 2016

Outstanding Purchasing Experience Not very often can you buy a car and not leave feeling as though you were taken for a ride. At Koons Ford in Baltimore they treated me as an appr More

by rwhitew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudolph "Pete" Dixon
Mar 26, 2016 -

Koons Baltimore Ford responded

Thanks so much for taking the time to write such a nice review! Pete has been with us for over 15 years and he is an exceptional sales representative. Usually when he sells car, he retains that customer for life! We do a lot of out of state business and we appreciate the confidence that our customer base has in us. I really appreciate the review, and can't wait to be of service to you the next time! On behalf of all of us here at Koons Baltimore Ford, I wish you a many safe and happy miles in your new car! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 22, 2016

Great experience I had a great car buying experience at Koon's Ford. My salesperson, Danaj, was enthusiastic, friendly, and very helpful getting me comfortable with dr More

by RobbyeJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danaj Edmond
Mar 22, 2016 -

Koons Baltimore Ford responded

Thanks so much for taking the time to write such a nice review RobbyeJ! We certainly feel privileged to be of service to you, particularly after 15 years! I can't wait to show Danaj your post, as I am sure she will be delighted to see it - thank for the recommendation and for making our day! We wish you many happy and safe miles in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 22, 2016

Great Experience! Tried Koons as I was not happy with the quality of service and overbooking issues experienced at another dealer. Koons was great - everything went as More

by watsoes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla W. and Jeff B.
Mar 23, 2016 -

Koons Baltimore Ford responded

Thanks so much for the kind review! Jeff and Carla will be delighted to see it! Glad you enjoyed the coffee, and we are looking forward to being of service to you the next time! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 19, 2016

Great place to buy a car Had a great experience buying my new Ford Fusion. Everyone was very pleasant and professional. I left with the car I wanted at a price I was satisfied More

by Ford Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moore, Tom Snyder, Tim Robertson
Mar 19, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review. I am sure that Tim, Tom and James will be very happy when they see it. On behalf of our entire team here at Koons Baltimore Ford, I wish you many safe miles and happy memories in your brand new Fusion! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 15, 2016

Awesome car at a fair price. Koons sold the car we were looking at and we were so disappointed as they did not have another one in stock. They located the car we wanted 4.5 hours More

by KF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Groop
Mar 22, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review KF! Casey is an awesome person, and we are very glad to have him on our team. Glad we were able to work things out for you. On behalf of all of us here at Koons Baltimore Ford, I wish you many happy miles and memories in your new vehicle! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford.

March 10, 2016

This is my second car from Koons. This was our second car from Koons. Fred was great. No pressure and got us in the exact car we wanted. Excellent purchase and happy with the entire More

by rtpj109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred
Mar 22, 2016 -

Koons Baltimore Ford responded

Thanks so much for the nice review! I am sure Fred is going to be very happy when he sees it. On behalf of all of us here at Koons Baltimore Ford, I wish you many safe miles and happy memories in your new vehicle. 'Til the next time! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

March 09, 2016

Professional Derek was my salesman was very professional and attentive to my needs I am a small business owner and was in need of a dual purpose vehicle work/pleas More

by sturg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JAMES MOORE, Derek Lewis
Apr 12, 2016 -

Koons Baltimore Ford responded

Thanks so much for the shout out John! Glad Derek was able to find you a sweet ride, and James took care of the rest. We really appreciate your business as well as your advocacy. On behalf of all of us here at Koons Baltimore Ford, I wish you many safe miles and happy memories in your new truck! Very Respectfully, Dennis Koulatsos, GM/VP Koons Baltimore Ford

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