Koons Baltimore Ford

Quick and Easy Service ! I had a no start problem on my 2016 Explorer that I had for 1 week I call after getting it started and was told to bring it in, service department to I had a no start problem on my 2016 Explorer that I had for 1 week I call after getting it started and was told to bring it in, service department to me right in and quickly diagnosed, the battery was replaced and I was on my way, quick and easy service ! More

Great Experience This is my 4th new vehicle from Koons Ford. That fact alone indicates my continuing satisfaction with Koons Ford's services AND products. There is a This is my 4th new vehicle from Koons Ford. That fact alone indicates my continuing satisfaction with Koons Ford's services AND products. There is a very serious effort on the part of every employee to be welcoming, courteous, accurate, and responsive to customers. I was very happy with both the service rep. Melvin and the finance officer Harry. I'm looking forward to my 5th new Ford sometime in the future. By the way, I have also had excellent experiences with the Service Department, which has serviced all of my Fords. Dele More

First time service of new 2015 Ford Explorer Met with Carla first thing Tuesday morning (0700). She explained what the charges would be for an oil change, tire rotation and checkup. I explained Met with Carla first thing Tuesday morning (0700). She explained what the charges would be for an oil change, tire rotation and checkup. I explained to her that I had another engagement at 9:00 and she said that it would not be a problem. At 8:10 I was out the door and on my way. GREAT service. More

Great Experience! Koons did not have my vehicle on the lot, however Ahmed Baroud and Mark Rogers located the specific Explorer I was looking for. While many other local Koons did not have my vehicle on the lot, however Ahmed Baroud and Mark Rogers located the specific Explorer I was looking for. While many other local dealerships had the exact vehicle, they were unwilling to quickly negotiate even though I specifically explained my deadline. Mark and Ahmed communicated with me often and without the salesy nonsense. In addition, Sam Boodhoo in Finance was friendly and efficient with my time. This is my 2nd car purchase at Koons Ford Baltimore. I highly recommend them. More

Great professional service with a smile My wife and I felt comfortable, no hassle straight to the point service from the staff that would make you laugh and smile and feel at home ! My wife and I felt comfortable, no hassle straight to the point service from the staff that would make you laugh and smile and feel at home ! More

The Best Service Evvvvvvva I hope time is not of the essence, because of what I have to say.. first let me start by saying that I had to reschedule my appointment, I thought I w I hope time is not of the essence, because of what I have to say.. first let me start by saying that I had to reschedule my appointment, I thought I was going to get the run-around.. nope, the young lady kindly rescheduled my appointment with no problem and also set me up for the shuttle service. At first I thought okay, I'm going to have to wait around and be late for work. No, that did not happen I was greeted by Jay, that took my info, and he presented the driver, I forgot his name but he was so professional, he opened the door and drove me to my destination with door-to door service. However, while we were on the way, I received a call from Jay, he advised me that I had a recall on my vehicle and if I wanted to get the repair done while my car was at the shop ( who does that!!) I gave my permission and was advised that I would be eligible for a rental if needed (what wonderful service), but I didn't need a rental. Jay called me back sooner than expected and told me the repairs were done and if I needed a shuttle to pick me up he would arrange. (totally awesome). I told him I would call him back to let him know if I need the shuttle service. I forgot to call him and verified with Koons service department to make sure the car was ready, I spoke to Mary, she said it was, so I went to pick up my car. The service department (Mary) took care of me right-away and appreciated how valuable my time was. When I got back to my office guess what......Jay called me to see if I still needed a shuttle and to make sure I was satisfied. I am just blown away by the service I have received today 08.02.16, if I could I would give them stars to the moon and back. Thank you Koons Baltimore Ford, I appreciate your outstanding service. And a Big Shout out to Jay!!!!!! More

Derrick Lewis and all of the Koons staff went over and beyon Koons Ford of Baltimore Rocks!!! Derrick and the team found me EXACTLY what I wanted. SOOOOOO VERY HAPPY!!!! 😃😃 Happy Dance!!!! Will recommend Koon Koons Ford of Baltimore Rocks!!! Derrick and the team found me EXACTLY what I wanted. SOOOOOO VERY HAPPY!!!! 😃😃 Happy Dance!!!! Will recommend Koons to everyone!!!!!! Koons Rocks!!!! More

Review Tim was great. Had exactly what I wanted in mind. He went straight to a great price and I was out of there quick! Thanks! Tim was great. Had exactly what I wanted in mind. He went straight to a great price and I was out of there quick! Thanks! More

Tire Repair Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost. Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost. Ken Dillon handled the billing of my repair order - as I am an employee and was great! More

Jay fixed our problem We had an issue with our service at this dealer and Jay helped fix our problem with a flat tire. I would like to thank him for getting in contact with We had an issue with our service at this dealer and Jay helped fix our problem with a flat tire. I would like to thank him for getting in contact with us to reconcile the situation More