Koons Baltimore Ford

Wonderful friendly experience! I usually keep my cars between five and seven years. My last three cars I purchased at Carmax. However, due to an unsatisfactory Non-welcoming a loca I usually keep my cars between five and seven years. My last three cars I purchased at Carmax. However, due to an unsatisfactory Non-welcoming a local location, I went to Koons Ford of Baltimore from a coworker's recommendation. I researched the car online, and the next day received an email. I went to the store the following day, and was greeted by my car waiting near the show room . That was awesome! Derek Lewis was my salesman. I absolutely loved the car, and needed the weekend to think about it. No pressure from Koons. I went back two days later, and purchased the car. Everyone has been wonderful, from Derek, the financial advisor, down to the service center employees. I have never experienced this genuine outstanding customer service from an auto dealership. Highly recommend this store! More

Great experience, great deal and an amazing mustang! I bought a brand new 2016 Ford Mustang Eco Boost Premium at Koons ford of baltimore. They had the best inventory and prices I could find online so eve I bought a brand new 2016 Ford Mustang Eco Boost Premium at Koons ford of baltimore. They had the best inventory and prices I could find online so even though the dealer was 2 hours from where I lived the drive was totally worth it. Everyone was friendly and it was a great car buying experience, not to mention I got an incredible deal. They even delivered the car to me in Philly for free! Can't recommend this dealership enough, highly recommended saved me thousands on my new car. Thanks! More

Unbelieveable pricing, Koons beat my local dealers by $2K! For $2K, it was well worth flying to Baltimore's Koons Ford, and driving 8 hrs back home. My first ever, very pleasant experience at a dealership! My For $2K, it was well worth flying to Baltimore's Koons Ford, and driving 8 hrs back home. My first ever, very pleasant experience at a dealership! My sales guy, Tim Robertson, was just super, and I was very happy with the finance manager, Sam. More

bait and switch Went to test drive a 2006 Colorado listed at $10,990. After ride was over, we were approached by the "used car manager" and informed that we could NOT Went to test drive a 2006 Colorado listed at $10,990. After ride was over, we were approached by the "used car manager" and informed that we could NOT buy this truck for this price, but for $11,990. After communicating with them several times earlier this week, we drove 75 miles in city traffic that took us 1 1/2 hours each way. What a waste of my time. More

oil change The person was very attentive to my needs. I am looking at buying a second vehicle there for my teenager who is going away to school. Keep up the go The person was very attentive to my needs. I am looking at buying a second vehicle there for my teenager who is going away to school. Keep up the good work! More

Wonderful and Painless Experience Had the best experience in car buying at the Baltimore koons. Had to drive 3 hours to pick up the car. I was worried they might not agree on the same Had the best experience in car buying at the Baltimore koons. Had to drive 3 hours to pick up the car. I was worried they might not agree on the same price or might sneak in some hidden charges I was unaware of. Very happy to see that the final amount was exactly we agreed on. All the staff is great and not too pushy about buying extras with the car. Overall, wonderful experience and would definitely this dealership to my friends. More

Outstanding Customer Service and Knowledgeable Staff ! Excellent customer Service…where? Koons Ford Security Blvd! After searching for an SUV at several dealerships, my son finally went to Koons Ford @Secu Excellent customer Service…where? Koons Ford Security Blvd! After searching for an SUV at several dealerships, my son finally went to Koons Ford @Security Blvd. James Moore/Finance Expert and Melvin Bagby/Best Car Rep offered outstanding customer service, professionalism, and a wealth of knowledge regarding SUV purchase! I definitely will be back for my SUV purchase and highly recommend others to purchase a new or used vehicle from Koons Ford @Security Blvd. More

Worth the drive! Traveled 2 hours from NJ for the Koon's Ford WOW deal and it was worth the trip! Pleasant, knowledgeable staff. Christos our sales rep and James Moor Traveled 2 hours from NJ for the Koon's Ford WOW deal and it was worth the trip! Pleasant, knowledgeable staff. Christos our sales rep and James Moore in finance were easy to work with. Definitely would return. More

Great Customer Service and Good Vehicles We just purchased another 2 Ford Transit for our business. The overall experience was easy process and good rates. We would recommend them! Thanks We just purchased another 2 Ford Transit for our business. The overall experience was easy process and good rates. We would recommend them! Thanks again Koons Ford More

Outstanding Experience Buying a New Vehicle I have purchased three vehicles from koons ford Baltimore. Scott Holt, Casey Groop, and Mark Rodgers always make sure that the client experience is h I have purchased three vehicles from koons ford Baltimore. Scott Holt, Casey Groop, and Mark Rodgers always make sure that the client experience is honest, transparent, and pleasant. Best ford dealership in Maryland. Thank you for making my experience and time at the dealership a relaxing one. More