Koons Baltimore Ford

WOW is right! I posted a previous entry giving 4 stars due to (in my opinion) a lack of professionalism from one of the employees. This review is strictly for the I posted a previous entry giving 4 stars due to (in my opinion) a lack of professionalism from one of the employees. This review is strictly for the employee who deserve all 5 stars. Pete Dixon is what I consider to be one of the best in the business. One of the things I dread in life is purchasing a vehicle. I couldn't believe my enthusiasm during the process when working with Pete (twice now). He's always cool, no hard sell tactics, no pressure. He has made the car buying experience something I thought wasn't even close to being possible...so much so, we plan on purchasing a 3rd vehicle from Koons Baltimore and we'll definitely be using Pete. If no nonsense is what you want when working with a car salesman...Pete Dixon is the guy. I was Wow'd ! More

Very helpful Went in and found what I wanted immediately and the staff worked to find me the best rates and price! Everyone very friendly!! Keeps me coming back to Went in and found what I wanted immediately and the staff worked to find me the best rates and price! Everyone very friendly!! Keeps me coming back to do business. More

Service Treated me good work was done in timely manner will recommend to my family members and friends .Kenny was very helpful and courteous and will recommen Treated me good work was done in timely manner will recommend to my family members and friends .Kenny was very helpful and courteous and will recommend to him everybody More

fast, on time, no problems. good svc, always. always on time, and quick lane as sad! price ok too. clean area to wait in. will tell all of my friends about koons ford svc dept. good svc, always. always on time, and quick lane as sad! price ok too. clean area to wait in. will tell all of my friends about koons ford svc dept. More

The prices are truely WOW!! After shopping around for a new SUV, we checked out Koons website after watching their commercials for many years thinking they were to good to be tru After shopping around for a new SUV, we checked out Koons website after watching their commercials for many years thinking they were to good to be true. We arrived at the dealership and walked around for a bit. Keith, whom we had been interacting with on the internet - came out and introduced himself. He already knew what we had him mind and show us their stock that fit our needs. All I can say is, WOW! What a deal we got on our new 2016 Escape. None of the other Ford dealers in the Baltimore area could come close to the Koons price! Plus, there was no pressure to purchase a vehicle that we were not interested in. Definitely recommend, See Keith, he won't waste your time. More

Great Experience The experience my husband and I had at Koons was amazing. When we arrived we met Verlyn. He introduced himself. We told him what we were looking for a The experience my husband and I had at Koons was amazing. When we arrived we met Verlyn. He introduced himself. We told him what we were looking for and just we're looking at the moment. He pointed us at the vehicles and let us go look on our own without hovering or being pushy. When we were ready he was ready to work with us. We gave him a few vehicles we were interested in and one we wanted to test drive. While on the test drive he ran numbers on all the vehicles so that we knew what we would be looking at when we returned and wouldn't have to sit and wait. We found our vehicle and he secured financing for us. After that we worked with Carol for financing and she is the nicest person ever. She made the process fast and we had a great conversation as well. There was somethings to be done to the vehicle after and Verlyn made sure that they were taken care of and just had to bring the vehicle back 2 days later. I would definately return to this dealership again. Everyone is amazing there and you can't beat the prices. We looked around at several dealerships and they beat them all.. More

Koons Ford Service I had a wonderful experience at Koons Ford Service. The pricing and estimate time for work completion was good. The service is always good. Thank you I had a wonderful experience at Koons Ford Service. The pricing and estimate time for work completion was good. The service is always good. Thank you Koons ! More

If you want a great dealership, they're the best! I purchased my first new car 2/27/16 from Koons Baltimore. Let me start by saying they are a top notch dealership. Starting from the facility to the p I purchased my first new car 2/27/16 from Koons Baltimore. Let me start by saying they are a top notch dealership. Starting from the facility to the people. Plus their inventory is far better than any other dealer around. Ji Kim was my sales person and he was very professional and made a nervous customer feel right at home and made the process virtually painless for me and i highly recommend anyone looking for a new Ford to ask for Ji specifically . The buying process was as smooth as can be and the prices are very competitive. I had a price in mind going in there and their "wow" price was below what i had researched. I went in there preapproved from my credit union with a great interest rate, however Samuel the finance manager when i went back there got me approved from Ford Credit with an even lower interest rate which also allowed me to get a $2000 rebate at the time. All in all, Koons Baltimore is the best. I was so nervous walking in there but by the end i had no worries and drove away in my 16' Focus St. More

Friendly, courteous, professionals My wife and I both agree we had a wonderful sales experience. We initially met with Derek Lewis who stood in the rain while holding an umbrella My wife and I both agree we had a wonderful sales experience. We initially met with Derek Lewis who stood in the rain while holding an umbrella over my wife and I so that we would not get wet. Who does that these days? He was very knowledgeable and kept us in the loop through the whole process of service that our new "used" car was going through. We worked with Carol Walker for the financing portion of our experience and it was as if we were meeting with an old friend. She was very engaging and personable while maintaining professionalism. I will definitely recommend Koons Baltimore Ford to my family and friends and look there first for my future vehicle needs. More