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Koons Baltimore Ford
Baltimore, MD
739 Reviews
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Showing 739 reviews
February 27, 2016
They were up for the Challenge I was looking to replace my 2002 Ford F-350 Dually. It was a Great truck, but for me it was overkill. I was looking for a 2010 F-150 with a long bed. I was looking to replace my 2002 Ford F-350 Dually. It was a Great truck, but for me it was overkill. I was looking for a 2010 F-150 with a long bed. I searched the web and saw many and drove many. All wanted a price way higher than I wanted to pay. The truck is going to be used to pull my motorcycle trailer and not driven every day. I can't take credit for finding Koons in Baltimore. That was my wife's find. She saw it and said it was a Great looking truck and priced well. I called and spoke to Derrick Lewis who from start to finish was nothing short of Great. I made a appointment to drive over from Reston, Va and meet wit him to see the truck. We all love it when a person has the answer and doesn't have to go find it. He was courteous his knowledge was great and he delivered as promised. I told him I'm sold on the truck but I'm married and in our house when buying cars it is a WE thing not a ME thing so he would have to convince us both. Well Derrick, Ray & Steve in finance were up for the challenge and now I have a Great Truck. I'm starting to like it more than my other car (Audi Q7 TDI w/euro sport pkge) I would buy from them again easily. Love that place with it's very cool owner Who fed us on the day we were there. More
by What the Truck
Employees Worked With
Dennis Koulatsos, Derek Lewis, Ray Baldwin, Steve Ageloff
February 27, 2016
Top notch experience! Best dealer experience I ever had! I drove 4 hours to buy a vehicle from them, and I would do it again tomorrow! Danaj, my salesperson, was very profe Best dealer experience I ever had! I drove 4 hours to buy a vehicle from them, and I would do it again tomorrow! Danaj, my salesperson, was very professional and went out of her way to make sure my experience was top notch! More
by Slednutt
Employees Worked With
Danaj Edmond
February 20, 2016
Good listeners! Shared the reasons for my purchase with the sales associate. She manage to find a car that will serve my daughter's preference and out budget! Thank Shared the reasons for my purchase with the sales associate. She manage to find a car that will serve my daughter's preference and out budget! Thanks Danaj! More
by Protective Mom
Employees Worked With
Danaj Edmond, Carol Walker
February 20, 2016
Tim Robertson of Koons Ford Baltiore Found our Perfect Truck My husband and I were searching for the perfect truck but we had a very tight budget. Tim Robertson really listened to what we wanted and needed in th My husband and I were searching for the perfect truck but we had a very tight budget. Tim Robertson really listened to what we wanted and needed in the truck. He looked tirelessly through inventory and called us when he had found it. And yes, it not only met but exceeded our expectations! The team put together a package that was practical and affordable! I would highly recommend Koons Ford of Baltimore. Definitely ask for Tim Robertson. More
by vrob2018
Employees Worked With
Timothy Robertson
February 13, 2016
Dishonest intent and borderline fraud by this dealer I was looking at a used 2009 Black Chevy Colorado pick up truck on the Koons Ford lot. Upon looking it over I notice the seats would not adjust and th I was looking at a used 2009 Black Chevy Colorado pick up truck on the Koons Ford lot. Upon looking it over I notice the seats would not adjust and the plastic radiator fan guard was broke. The plastic tabs holding it in place was busted. The car fax noted a minor front end accident but nothing about unfixed items. The salesman said they would fix these things. While I was sitting in the finance office, ready to seal the deal, I asked about the radiator fan guard. The manager came over saying he didn't know about this and would go look. I figured this to be a 5 hour >$500 repair. After a few different discussion and the manager running around for two hours, the manager said he was going to gorilla glue it together. I said this was not a professional repair. Will not be able to get it off if other work needs to be done later.This manager ran around for another hour then came back to me canceling the deal. He explained that this truck had a lot of traffic on it and he could not put any more money in to it or lower the price. I asked if he was going to glue it and pass it unknowingly to another person. He told me that was no longer my concern. Between all the jokingly conversation we had, during my four hour visit, and his final demeanor with his words "that is no longer your concern" I left with a strong impression this is exactly what he was going to do. I do not think this is good practice. A consumer comes to a dealer expecting to get good quality and not ripped off or shady repairs. I am hoping this is an act of a lower management person, and the upper management will find out and make it right. Other wise I would say stay away from this location. What other shady acts do they do, if they allow this. Pass the word. To round this review out, I would like to make sure I note the sales guy called me later. He wanted to know why I left. He was down ensuring the truck seats were being fixed. When I called him back, He did not know that the manager canceled the deal.He was told I left. This also leads me to believe that the manager is trying to hide the radiator issues and will not disclose this bad repair to the next person. More
by freebird
Employees Worked With
Reggie
January 28, 2016
Best experience ever!! We purchased a new truck from this dealership! The truck we originally went to look at was sold just before we arrived. We were amazed with their in We purchased a new truck from this dealership! The truck we originally went to look at was sold just before we arrived. We were amazed with their inventory and prices, that we were able to find another vehicle to purchase. We received Great Service and the Staff was friendly and professional. We Recommend everyone to look into this dealership for their next car or truck purchase, We know we will go back and help our daughter with her next purchase. More
by Best Experience Ever!
Employees Worked With
Joshua Oh & Samuel Boodhoo
January 19, 2016
SIMPLY AMAZING Me and my wife had a great experience buying a car at this dealership. Fred McGuire and Henry were very helpful. They helped us with all the paperwork Me and my wife had a great experience buying a car at this dealership. Fred McGuire and Henry were very helpful. They helped us with all the paperwork and helped us to find a better deal. We couldn't ask for a better customer service. I would recommend this dealer to anyone. More
by Pasha
Employees Worked With
Fred McGuire, Henry
January 13, 2016
Shivers Ford 2016 The dealership as a whole was has a great staff. I was greeted in a professional manner and I didn't wait long for my sales guy. I would highly recomm The dealership as a whole was has a great staff. I was greeted in a professional manner and I didn't wait long for my sales guy. I would highly recommend this dealership to any single woman looking for a no hassle salesperson. More
by Sharon
Employees Worked With
Keith schlopman, Todd Pendergrast
January 08, 2016
Great Buying Experience I worked with Pete Dixon on the purchase of a new truck. He was very helpful, patient and answered all my questions or passed me off to the right indi I worked with Pete Dixon on the purchase of a new truck. He was very helpful, patient and answered all my questions or passed me off to the right individual in the dealership to get the answer. He was very professional and took as much time as we needed to understand how to operate the vehicle before we left the lot. He is a real gem. The management including Mark Rogers and Tom Snyder were easily accessible when I had a specific question. Overall everyone I worked with at the dealership was upfront, transparent and very pleasant. I have never experienced this type of great service before and would definitely consider making the 3 1/2 hour drive again to purchase another vehicle because their prices are awesome. More
by Duddy
Employees Worked With
Samuel Boodhoo, Rudolph "Pete" Dixon, Tom Snyder, Mark Rodgers
January 08, 2016
Awesome buying experience My husband & I dealt with Jordan, and we couldn't be more pleased with the whole buying experience. He took the time to answer all of our questions, My husband & I dealt with Jordan, and we couldn't be more pleased with the whole buying experience. He took the time to answer all of our questions, and we walked (more like drove!) away with a beautiful & brand new car that suits all of our needs. Tom was great in explaining our financial options, and Carol was a pleasure to work with in the finance office. We will be returning to Koons Baltimore Ford in a few years for a new lease!! More
by CLS
Employees Worked With
Jordan Polk, Tom Snyder, Carol Walker
