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Koons Baltimore Ford
Baltimore, MD
739 Reviews
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Showing 739 reviews
January 04, 2016
Excellent place to buy a car (Mustang specifically) I had an excellent experience here. I found out about Koon's Ford Baltimore from the Mustang6G forum. I was planning to buy a Mustang and I started re I had an excellent experience here. I found out about Koon's Ford Baltimore from the Mustang6G forum. I was planning to buy a Mustang and I started researching using the forum. There were a lot of people recommending this dealership. There were many who were out of state and travelled a long time to just buy a Mustang from here. So I contacted them and they got my order for a Mustang over the phone. I didn't have to drive in, because I live an hour away. The salesperson, Danaj, was very professional and helpful. In about 5 weeks I took the delivery of my Mustang and Danaj was very careful with my vehicle. I requested them not to touch or wash my car. No one drove my car except the truck driver who brought the car from the rail yard and the inspection mechanic. On the day of the delivery, everything was very smooth and easy. I was very prepared. I already had a preapproval for a loan. So picking up didn't take too long. When I picked up the car, it was raining and it was outside. So after few days I got to inspect the car fully and found a scratch. It looked like it happened while it was being transported from the plant to the dealership. When I brought the car in for them to check it out, they took care of it and gave me a loaner until the scratch is fixed. I am very pleased with this dealership. Dennis, the General Manager, is doing a great job by keeping this dealership as one of the best dealerships I have ever been to. If I need to buy a car again, I will be coming back here. 10/10 would shop again here More
by MuzafarUmarov
Employees Worked With
Danaj Edmond, Dennis Koulatsos
December 24, 2015
True Customer Service!!!!!!! I've now bought my third vehicle from Koons Baltimore, because they understand real customer service. I can't say enough about Mark Rodgers, Ahmed Ba I've now bought my third vehicle from Koons Baltimore, because they understand real customer service. I can't say enough about Mark Rodgers, Ahmed Baroud and Carol Walker! Together they made my Wife's day and the same when they sold a vehicle to my Son and new Daughter-in-Law. My neighbor bought a F150 there as well and after visiting numerous dealership, he walked away knowing he got a real deal! More
by Nowafordman
Employees Worked With
Ahmed Baroud, Carol Walker, Mark Rodgers
December 09, 2015
Great Service - salesman and finance Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about. Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about. More
by jamorr
Employees Worked With
Derek Lewis
December 07, 2015
Out of town purchase of Mustang GT I live in southern Ohio and found Koons Baltimore Ford through Ford's Build and Price website while working with some local dealers who were unwilling I live in southern Ohio and found Koons Baltimore Ford through Ford's Build and Price website while working with some local dealers who were unwilling to honor Ford's pricing. I expanded my search of dealer inventory and found the exact car at Koons and their listed "Wow" price matched what I was expecting. Initially I was skeptical but Pete Dixon at Koons was extremely responsive and very thorough and professional and he confirmed the deal through phone calls, emails and texts. I took a day off work and drove almost 8 hours to pick up the car and was very happy with how quick and easy the sale went. They were well prepared for my arrival and all details remained the same. There were no surprises and it was almost as easy as picking up a rental car. I plan to buy another vehicle in a few years and have every expectation that I will be driving back to Baltimore to buy it from Koons. More
by Ruby GT
Employees Worked With
Rudolph "Pete" Dixon, Mark Rodgers
December 04, 2015
Great experience all around Reviewed on Cars.com and Google. I don't feel like writing more, but if I am willing to write a review in three places, you know I am a happy customer Reviewed on Cars.com and Google. I don't feel like writing more, but if I am willing to write a review in three places, you know I am a happy customer. Koons Ford of Baltimore promised the best price and a painless process. I was relieved to find both parts true. Truly a great experience buying a car after weeks of a pretty frustrating process. I am glad there are dealers like this out there. More
by tclasley
Employees Worked With
Fred Mcguire, Tom Snyder
November 26, 2015
Great experience!!! Very good working with Tim Robertson to get a Fusion hybrid. Received from him all the information needed to make the correct choice for us. Would go Very good working with Tim Robertson to get a Fusion hybrid. Received from him all the information needed to make the correct choice for us. Would go back to him again if ever in the market again. More
by rag789
Employees Worked With
Tim Robertson
November 25, 2015
2015 F150 XLT FX4 I bought my first vehicle here and it was an amazing experience. I dealt with Joshua Oh and he was nothing less than great. I requested the vehicles I bought my first vehicle here and it was an amazing experience. I dealt with Joshua Oh and he was nothing less than great. I requested the vehicles WOW price and it was supplied within a timely manner. The trucks MSRP was 49k and the WOW price was 35,700, which is a significant discount for a brand new vehicle. After tax, freight, tags and titles, and x liner the final price was 40,800. That is a price that no other dealership was able to come close to. Financing was quick and easy and gave a low interest rate (4%). I would recommend anyone to go to this dealership when cross shopping Ford products. More
by rlivez1
Employees Worked With
Joshua Oh
November 22, 2015
Not honoring Wow price and Finance Rates Came to an agreement on a Wow price on a V6 Mustang and finance rates. Everything was a pleasurable car buying experience with the salesman until I me Came to an agreement on a Wow price on a V6 Mustang and finance rates. Everything was a pleasurable car buying experience with the salesman until I met with the financial officer and manager. Didn't appreciate him trying to rip me off by adding numbers back in to get back to MSRP and some not to mention jacking up the interest rates. Also manager got amnesia on agreed price and started screwing up the math and insulted my intellegence. I have never been so disappointed and infurated in my years of buying new or used cars. Needless to say the deal went south fast because of those two and I didn't sign anything. More
by Infuriated Mustang Buyer
Employees Worked With
Melvin K. Bagby, Steve Ageloff, & Tom Snyder
November 02, 2015
The best car buying experience ever. Our salesman Tavan and Finance Manager Samuel were great . They were very informative and were not pushy during our buying experience. It was a very r Our salesman Tavan and Finance Manager Samuel were great . They were very informative and were not pushy during our buying experience. It was a very relaxed and enjoyable atmosphere. I would recommend anyone buying a new vehicle to visit with Koons Ford. I will be returning to this dealership when I am ready to buy my next car. More
by cpan
Employees Worked With
Tavan Goulbourne and Samuel Boodhoo, Mark Rodgers
October 31, 2015
Always awesome! We just purchased our second vehicle from Koons Ford and the experience just as the first time was nothing but enjoyable. The staff is great and easy We just purchased our second vehicle from Koons Ford and the experience just as the first time was nothing but enjoyable. The staff is great and easy to deal with. They are attentive listen to your wants and needs and work with you in every aspect of the sale process. Couldn't ask for a better all around dealership experience. More
by Sivleone
Employees Worked With
Derek Lewis, Carol Walker
