Koons Baltimore Ford

Very friendly and trustworthy Prices were great! Staff was very friendly and I never felt like they were trying to sell me something I didn't want. I didn't feel pressured into any Prices were great! Staff was very friendly and I never felt like they were trying to sell me something I didn't want. I didn't feel pressured into anything and was able to take my time and make the right decision More

Excellent service! Attentive, professional, and dynamic customer service provided by Carey Locklear, who continues to surpass my expectations and perhaps that of all of Attentive, professional, and dynamic customer service provided by Carey Locklear, who continues to surpass my expectations and perhaps that of all of the customers he serves. Not only does he cares about the worked performed by mechanics , but offers professional guidance and suggestions on maintenance of the vehicle. More impressive is that he understands the needs of his clients and seek ways to accommodate them. Superior service; no complains! More

Personal & Friendly Service! We were recommended to Koon's Ford by a close family friend and were not disappointed. Thank you especially to the friendly and personable employee, We were recommended to Koon's Ford by a close family friend and were not disappointed. Thank you especially to the friendly and personable employee, Patty Hunkovic. We will certainly tell others about Koon's excellent customer service:) Thank you~ P. Smith More

Great Experience Bought a Ford Escape from Koons Ford Baltimore. I originally set out to test drive a Ford Explorer or Edge. They had a great inventory,and I found Bought a Ford Escape from Koons Ford Baltimore. I originally set out to test drive a Ford Explorer or Edge. They had a great inventory,and I found several that fit the bill. During the process, Verlyn Barnes learned enough about me and my needs to become a very skilled Automotive Consultant, and far beyond a Salesman. We talked about changes in life, what my wife and I planned to do after upcoming retirement, etc...After that, he took me in a direction I had not expected---to a fully loaded Ford Escape Titanium. Perhaps he already knew that I no longer needed to bulky SUV of my suburban parenting days. He definitely knew that the Escape was smaller, more fuel efficient, easier to park and easier for my wife to drive. I realized later that the rear storage area was only inches less than my Land Rover Discovery. I am gradually learning to use the technology---BLIS, Park Assist, etc... And I continue to discover unexpected details in the Escape. Two side pockets on the Passenger side---One sewn into the passenger seat, but for the Driver's Iphone to safely tuck away. Another for the passenger to store "stuff" while on a trip. The rear lift gate that opens with the wave of your foot under the bumper. The automatic lock/unlock features, etc...And on and on. Now, I look forward to putting the car to its intended use---Escape. Verlyn Barnes was much more than a Salesman, and very much an Automobile Consultant, as my example shows. He did not sell me the car I came for, but an even better one that truly fit my needs. Wow!!! Thanks More

Koons Ford WOWED ME!!! I wanted to say I had the BEST experience at Koons Ford of Baltimore because of my salesman Derek Lewis was soooooo FANTASTIC!! He assisted me to find I wanted to say I had the BEST experience at Koons Ford of Baltimore because of my salesman Derek Lewis was soooooo FANTASTIC!! He assisted me to find the perfect truck and on top of me finding my perfect truck I wasn't there long at all. If you go to Koons Ford of Baltimore ask for Derek Lewis because he knows Ford! Derek demonstrated EXCELLENT customer service!!! On top of his busy schedule Derek followed up with emails to make sure when I came to the dealership that they had the truck that I wanted. I also felt like Koons of Baltimore found and offered me the best deal! Thank you Koons & Derek!!!! More