Koons Baltimore Ford

One of the most pleasurable experiences ever buying a car We spent months looking online for a new truck because I hate buying a car. After finding a F350 that I liked online at Koons of Baltimore, I e-mailed We spent months looking online for a new truck because I hate buying a car. After finding a F350 that I liked online at Koons of Baltimore, I e-mailed the dealership and had a response within a few minutes. I spoke to Tom and he actually quoted me a price over the phone which was less than I had hoped for. Of course I didn't tell him that. We made plans to visit the dealership the following day and Tom e-mailed me the name of the person who would be helping me.Once we arrived, we were greeted very nicely and then our salesperson Casey walked up to us. He had already had the vehicle cleaned and sitting out front so we could test drive it, another pleasant surprise as most dealers don't even look for the vehicle until you show up. I drove the vehicle, really liked it and was on my way home with my new truck before much time had passed. I would recommend Koons Ford of Baltimore to anyone looking for a stress free experience. Thanks again Tom, Casey and Sam Billy More

I received great service and price in buying a Focus. I recently bought at new Focus at Koons. The salesman worked hard to get me a great deal and was very patient with my questions. He made sure I had ev I recently bought at new Focus at Koons. The salesman worked hard to get me a great deal and was very patient with my questions. He made sure I had everything I was looking for in a Focus. More

New Car Purchase This is the second car I bought at Koons with Mark Rodgers understanding of the business and my transportation needs. He introduced me to Pete Dixon This is the second car I bought at Koons with Mark Rodgers understanding of the business and my transportation needs. He introduced me to Pete Dixon who informed me of all the possible features available and how well they work in the car. I recommend talking to Mark or Pete when you're looking for advise or answers about cars. Thanks for getting me into a very nice car at the best price. More

Great all around` Bought my car there, and I was going to the ford dealer near my house for service. Not anymore. I will drive to extra miles for Koons cause you can no Bought my car there, and I was going to the ford dealer near my house for service. Not anymore. I will drive to extra miles for Koons cause you can not beat the service. More

Service As always we get great service at Koons Ford. Thank you. Great people good customer service very pleased with the work, we never have to wait long for As always we get great service at Koons Ford. Thank you. Great people good customer service very pleased with the work, we never have to wait long for service. . More

Great Experience This dealership was great to work with!!! No pressure sales tactics and very good customer service. Highly recommended!!! The finance manager was supe This dealership was great to work with!!! No pressure sales tactics and very good customer service. Highly recommended!!! The finance manager was super nice also!!! More

The Good Experience at Koons Ford I always have a wonderful experience at Koons Ford of Baltimore. Koons Ford has been my service department for over 13 years now and located just 7 mi I always have a wonderful experience at Koons Ford of Baltimore. Koons Ford has been my service department for over 13 years now and located just 7 miles from my home. More

Suckered load used car price was not as verbally discussed high pressure wrong car fax shown sales manager very rude general manager just as rude issue w load used car price was not as verbally discussed high pressure wrong car fax shown sales manager very rude general manager just as rude issue with truck was never taken care of just tried to get me to legally buy the truck instead of let me leave like i wanted never tried to work with me when i brought up all these problems felt like i got robbed when i was able to leave dealership never was given a temp tag on vehicle never was over nighted a temp tag paid extreme money for truck that wasn't certified couldn't get out of sale once all this problems were found never took any responsibility of problems with truck treated court harassed me on my phone and work phone(which was never given) never gave documents of contract or any signed papers till i picked up truck and issues documented with truck went missing More