Koons Baltimore Ford

My wife and I made the decision to check out the Koons Ford in Baltimore based on their selection, their reviews and their prices. I knew enough about every single vehicle they had in stock to know: I did Ford in Baltimore based on their selection, their reviews and their prices. I knew enough about every single vehicle they had in stock to know: I didn't want a hybrid or anything to do with one. I didn't want a car that was painted white, black or primer / silver of any shade. My wife's Focus wasn't going to be around much longer and I was getting tired of dealing with a sedan. We were met with MATT who did a VERY fine job in his honesty, his professionalism and his time spent with us. I didn't, in the 4+hrs we spent with him feel pressured by the usual sales b.s. We checked out Blue Edge SE / Fusion in similar trim and Escape in higher trim = jacked Focus and found Edge SE done just right. SE Edge is a very nice solution in a current car with no extra electrical b.s. There was no pressure for up-sale. No 4 square sheets, no monthly payment tactics. No pressure for financing, No nothing. He actually wanted to gain our business and our respect. My wife I had everything we needed to do business that day. We knew what we wanted, how we wanted it and just what we expected by the end of business that day. The finance woman we met with was honest, no b.s and truthful about our trade involving all numbers. I can honestly say... He lined us up with a Edge that is quite possibly perfect. It didn't have any of the touch screen, tactile, overdone issues that magazine reviewers complain about. It had enough buttons to operate without looking. I also hadn't driven a recent Fusion, which got me thinking: The idea of a Red n Tan Fusion, with the light tan / sand interior a decent spoiler and tape package... could be in my future. MATT sold the Edge to her and the "Fusion" to me in such a way that I hadn't even thought about either car previously for us. I'm literally shocked about the attitude and treatment we received. I'm not AT ALL the type or have the attitude to give praise easily, dude earned it. Ive been driving Honda's for 15yrs now, I might actually trade for a Fusion when the time comes. YO Matt, you a'ight with me. P.S If you ever get that red n tan cloth Fusion in with the 2ltr turbo and the Sync (no nav, no moon / sunroof, no pb start, no power seats, just as base as possible).. Id love teaser shots. More

Good experience with Matt. He exhibited the 3 P's of a solid business relationship. He was professional, personable and persistent. Overall a positive experience that would allow me to recommend Matt a solid business relationship. He was professional, personable and persistent. Overall a positive experience that would allow me to recommend Matt and his employer (Koons Ford) to others. More

I have never experienced buying a car via text. It truly makes the car buying experience hassle-free. Matt Stoudt and I traded about 15 text messages and the deal was made. He proposed, I countered, he acce makes the car buying experience hassle-free. Matt Stoudt and I traded about 15 text messages and the deal was made. He proposed, I countered, he accepted and the deal was done. I went into the dealership with my vehicle to trade and much to my surprise, Koons matches CarMax offers on trade ins. Tom Snyder closed the sale. He handled every detail very professionally. He filled my tank with gas, briefly explained the important features on my new car and paired my phone to the SYNC system. And finally, Carol Walker handled the financing through Ford. She is extremely knowledgable about Ford's different options and guided me to the best financing product for my needs. Carol explained several different packages that were available to protect my investment. Generally I do not purchase extended warranties. However there was one product that I felt would really benefit me. A Maintenance Contract that covers all routine maintenance for 75000 miles. Now that's piece of mind. The icing on the cake is that this deal, including the maintenance contract, which is a $1600 value was still several hundred dollars less than their nearest competitor without a maintenance contract. This was hands-down the best new car buying experience in my life! More

This was our second car purchase from Koons Ford in as many years. Matt and the rest of the team are awesome! I have purchased many cars over the years from several dealers in the Baltimore area and I mus many years. Matt and the rest of the team are awesome! I have purchased many cars over the years from several dealers in the Baltimore area and I must say that Koons Ford tops the list of car dealers who are fair and respectful to their customers. I would highly recommend this dealership to anyone who is looking for a new Ford or any used vehicle. More

We had decided on a Focus having rented them, liked them, and been impressed by not-easily-fooled reviewers, Car & Driver to be specific. I had not bought a new car since 1984 and things had changed. and been impressed by not-easily-fooled reviewers, Car & Driver to be specific. I had not bought a new car since 1984 and things had changed. This time we decided to use one of the Web pricing services where you spec the car you want, get a "target" price, learn what others have paid for that car, and then get a short list of dealers willing to sell at that price. We did this and got responses from 3 Baltimore dealers. I asked each if they had the specific car and color we had specified. I received a note from Matt Stroud that they had a similar car, different color, and it had a backup warning device, but he would see if he could get us a price adjustment on that; otherwise he would meet the target price. One of the other dealers responded with a price higher than the target amount and did not say whether he had the car we wanted even after I sent another email asking. He did say he would match any price I got elsewhere. I should note that I NEVER buy from anyone who doesn't give his best price in front, or waits, as this guy did for another dealer to do the heavy lifting. Third dealer sent a boiler plate pitch and no answer to either price or whether they had the car. So we went to Koons, and bought the car from Matt. I'm 70 and have bought a lot of cars over the years. Although price negotiation used to be part of the fun, and I usually enjoyed it, I'm glad this part of purchasing a new car can be bypassed. We still had a good time with the purchase and even the paperwork. Koons has a paperwork guy named Ray Baldwin, I think, who waltzed us through the biggest pile of agreements I've seen in years. Again we had a good time. There's no reason not to, but it doesn't always happen this way. We once bought a car from Car-Maxx and the paperwork session was nasty, people were argumentative and not very sympathetic to my need to read what I was being asked to sign - I got the impression that most of the papers they needed signatures on were to hold them blameless in the event anything at all happened. It was entirely adversarial. I do read papers and at Koons, I didn't find anything unfair or unreasonable, only the sorts of things they might have wanted to make sure that disputes were handled more or less fairly. One might wonder why it might be better to buy at a large successful dealer rather than a smaller one. My take is that a large dealer doesn't have time or motivation to mess with you. If they can get a deal that meets their requirements without spending undue time or risking making an enemy by tricky dealing, they'll do it every time. I would add that the Koons staff seems both diverse and intelligent. I liked everyone I met there. The lady who answers the phone is a gem. I would add to all of the above that a dealer with intelligent, enthusiastic employees is bound to be a good place to work, or they wouldn't be there, and a good place to do business with because they are there. So I do recommend Koons in Baltimore if you are interested in a new car. More

This was my first time to purchase a vehicle by myself and the staff at Koons made it so easy. The process started on the web site and ended with me driving away in my new Ford Edge. I found the car on and the staff at Koons made it so easy. The process started on the web site and ended with me driving away in my new Ford Edge. I found the car on the site and requested information and a price on it and was contacted by Keith that gave me the price and told me to come down (the dealership is 53 miles from my home) and he set me up with a salesman that would help me. I arrived and worked with Matt. I can not say enough about how wonderful Matt is to his clients. He had the car waiting for me to look at and take for a drive when I arrived. We went for a short drive and he explained all the features are on the car (Edge Limited) and the options (Sync) and how they work. After arriving back at the dealership, I gave Matt my keys for my trade and told him what I wanted for a car payment should we make the deal. Keith, Matt and Alona worked to make that happen. They were all wonderful. They were able to work all the numbers to put me in the car at my desired payment. Through all of it no one lost their patience with me (if they did, they didn't show it) and were very understanding as to why I wanted to stay at that amount. They are great!! All of them were right there to give me all the information I needed and very personable. They made me feel comfortable and the process did not stress me (which it very well could have). If anyone in the Baltimore area is looking for a car I would highly recommend this team, especially Matt. He knows the vehicles he is selling and is very patient in both making the deal and explaining everything about the vehicle. More

Matt Stoudt was a great salesman to work with on my new car! He came highly recommended from my brother who also purchased from an Escape from Matt earlier in the year. He went beyond the normal salesman car! He came highly recommended from my brother who also purchased from an Escape from Matt earlier in the year. He went beyond the normal salesman duties and worked very hard to please us even before we entered the showroom. He was able to find exactly the car I wanted and was very willing to start the conversation of finding my car via email, saving me time from driving to yet another dealership and being disappointed with my experience. This was not the case at all with Matt and Koons Ford. As soon as we walked in, we were greeted and Matt came out with the numbers and we looked at the Escape soon after. We even kept the Manager and finance department later that evening and they were never discouraged or rude to us and made sure we had the best deal available. I would highly recommend Koons Ford in Baltimore and Matt in particular. We look forward to dealing with him in the future on our next Ford purchase. More

Matt and Keith were a pleasure to work with! My experience with Koons Ford in Baltimore could not have been any better! Thank you both for your assistance. experience with Koons Ford in Baltimore could not have been any better! Thank you both for your assistance. More

This is a dealership that I have been going to for a couple of years now. Getting an appointment time has always been easy. The service advisors are very friendly and answer all questions that I have. couple of years now. Getting an appointment time has always been easy. The service advisors are very friendly and answer all questions that I have. Paul Sarandos has been my advisor several times and helped me better understand how my car works and how any broken parts are going to be replaced. The dealership as a whole, is always clean and inviting. I travel from Timonium to Woodlawn without thinking twice on going anywhere closer. I highly recommend Koons Ford of Baltimore to my friends and family. Sincerely, Erika Joeckel More

I was shopping for a preowned 2011-2013 Explorer in the Philadelphia area. Koon's Ford offered me a deal on a new 2013 Explorer making it worth the drive to Baltimore. Philadelphia area. Koon's Ford offered me a deal on a new 2013 Explorer making it worth the drive to Baltimore. More