Koons Baltimore Ford

I never had a good experience with a car dealership prior to working with Koons Ford of Baltimore. Generally speaking, I do not trust dealers and always assume their number one priority is their bottom line to working with Koons Ford of Baltimore. Generally speaking, I do not trust dealers and always assume their number one priority is their bottom line, not customer service. Dealing with Koons was a pleasant surprise and I wholeheartedly recommend them to anyone interested in a new Ford. For starters, their OTD price on our new Mustang was so good it was worth a trip from north Georgia to pick it up. Our local dealers could not compete. Matt Stoudt (our sales rep from start to finish) answered all of our questions promptly and honestly via email without any trace of pressure or typical salesperson harassment. He arranged a driver (thanks Craig!) to pick us up from the airport and deliver us to the dealer free of charge. The car was washed, waxed, detailed, and fully fueled upon our arrival. He even offered to buy us dinner while we waited in Koons' comfortable, well-kept showroom. Desmond Dowdy (our finance manager) was just as friendly and finished our loan application process in record time. He did not pressure us to purchase any additional service contracts in which we weren't interested. He answered every annoying question I could think of regarding the terms of our loan with a smile and had us in and out of his office in less than 20 minutes. Some dealers like to manipulate their numbers to fool unwary buyers, but Desmond shot straight the whole time and we got exactly the deal to which we agreed. If I am ever in the market for another new Ford, Koons is the first place I will contact. Worth the plane fare! More

My wife and I decided some weeks ago to pursue obtaining a lease car for her to drive back and forth to work. We honestly solicited lease offers from every major manufacturer through whatever dealership wi a lease car for her to drive back and forth to work. We honestly solicited lease offers from every major manufacturer through whatever dealership wished to respond. All solicitations and specs were emailed out at the same time on an email contact only basis. Matt Stoudt was the very first to respond and the only sales person to respect our email only wishes. He helped us tweak our spec and patiently pursued us with gentle and courteous contacts. On 12/31 as the day was winding down and my wife again changed the specs, Matt responded with great personality and professionalism even though he had other customers in house and in the process. The result, he found the Fusion my wife wanted, put a deal together that my wife could live with (no small task) and she leased a new silver Fusion. Matt prevailed over 40 other competitors because of his professionalism and unwavering efforts to satisfy our needs. More

Mark, Tom and Steve were great to work with! They made the purchasing process extremely easy, and helped me in all aspects of the sale - vehicle selection, test drive and financing. Working with Mark was the purchasing process extremely easy, and helped me in all aspects of the sale - vehicle selection, test drive and financing. Working with Mark was like having a friend at the dealership, and Steve went out of his way to spend over an hour going over all the financing options available to me. Tom was there to oversee the process (I knew Tom personally before my car purchase), and was able to put me in the exact car I wanted, but had feared was out of my price range. I would HIGHLY recommend Koons to anyone in the market for a new Ford. Thanks again guys helping me, I am in love with my '14 Focus ST! Steve Travieso More

Mark went above and beyond to ensure we had a great car buying experience. He knew that we were in a time crunch and was able to find us the car that we wanted the same day and delivered it to our home. T buying experience. He knew that we were in a time crunch and was able to find us the car that we wanted the same day and delivered it to our home. There were no games, pressure, or haggling. Mark followed up with us after the purchase as well. It was the smoothest and easiest transaction that we have ever experienced when it comes to buying cars. Overall, the customer service was excellent. Would highly recommend Mark and Koons, More

Matt is honest, knowledgable, and does not apply pressure or upsell. He provided me his mobile phone and communicated well. We purchased a 2012 Ford Expedition XLT EL and had a great experience. We traveled or upsell. He provided me his mobile phone and communicated well. We purchased a 2012 Ford Expedition XLT EL and had a great experience. We traveled from Manheim, PA and avoided less reputable/non-competitive dealerships in our region. I have already recommended Matt to a couple others and will return for our next vehicle purchase! More

The staff was very friendly and quick to help me. I was previously looking at a vehicle at another dealership that seemed to pressure me into purchasing and I was glad I didn't feel the same from Koons. Al previously looking at a vehicle at another dealership that seemed to pressure me into purchasing and I was glad I didn't feel the same from Koons. Although they did everything in their power to make me happy so that I would purchase from them I never felt pressure that I had to. More