Koons Baltimore Ford

I was having problem with keeping my phone working in my car, so I took it to Koon's Ford in Baltimore. Steve Harrell met me in the service department and sent my car down for service. Larry Bauer did the w car, so I took it to Koon's Ford in Baltimore. Steve Harrell met me in the service department and sent my car down for service. Larry Bauer did the work on my car and the work was completed in a timely manner with great result. I have worked with both Steve and Larry in the past with the other two vehicles that I had purchased in the past and they have always taken care of any problems with my car. It is a pleasure to work with these two gentlemen. Vernon Tate More

Dealership and salesman Tom Synder recommended by a friend and I was not disappointed. Once we decided we wanted the Ford (2013 Edge Limited) they gave us a price which was spot on with what the buyin friend and I was not disappointed. Once we decided we wanted the Ford (2013 Edge Limited) they gave us a price which was spot on with what the buying services and Edmunds were quoting. No haggling required! THEN Tom went out of his way to find the interior/exterior color we wanted which involved another dealer and a $400 increase in MSRP which Koons absorbed! Finally delivery and financing were equally well handled. As good a car buying experience as I have had. More

I traveled over 900 miles to Baltimore - from Tennessee (and back) - to purchase his new Ford F150 from Koons! I was very pleased dealing with their friendly staff and service! I will be back to buy from t (and back) - to purchase his new Ford F150 from Koons! I was very pleased dealing with their friendly staff and service! I will be back to buy from this dealership again!! More

I just bought a 2013 Ford Edge from Koons-Baltimore and they were great! I'm on a very tight budget and they worked very hard to help get me to the payment that I needed to be at. Between their team, my go they were great! I'm on a very tight budget and they worked very hard to help get me to the payment that I needed to be at. Between their team, my good credit and the wonderful rebates offered from Ford, I was able to purchase the vehicle that I really wanted! More

I've always owned foreign cars and am used to the treatment of Mercedes, Lexus and BMW dealerships. I was surprised that I was treated with the same respect and am heartened that my Koons Ford expe treatment of Mercedes, Lexus and BMW dealerships. I was surprised that I was treated with the same respect and am heartened that my Koons Ford experience was just as good, if not better, than the mentioned dealers. Keith O'Connor was a pleasure to deal with, and was extremely pleasant, even though I was very particular about the specific model, options and color combination I wanted. He searched high and low, found the car out of state, and within twenty four hours I drove away with my new vehicle. Mat and Steve rounded out the team and were just as professional and helpful as Keith. Great experience and I highly recommend this dealer. More

Mark Rodgers was my sales guy. He was very helpful in answering all the questions I threw at him before I even came in. He was a calm guy and did not hard-sell me (though he and I both knew I was going t answering all the questions I threw at him before I even came in. He was a calm guy and did not hard-sell me (though he and I both knew I was going to get the car anyway). Everyone we dealt with, mainly Mark and Carol, were friendly. I feel like they explained everything well and took their time with me. They gave me a good price, I got a good car, and I was mostly pleased. Car buying is long and stressful mainly because it is a big commitment and a lot of information to take in and go through so, in and of itself it was not my favorite experience but that had more to do with my own way of processing things than their delivery. Overall, I liked it. What I did not like? Well, I know they have to go over the extended warranties but that was a bit time consuming even though I had said I really did not want them. I came in prepared to turn those options down. What I did not come prepared to be pitched was a anti-theft device called "Lo Jack." Not knowing much about it, thinking it might lower my insurance, my focus being directed to the extra monthly cost rather than the overall cost of the device/service, and already being stressed and on overload with information, I bought it. I signed all of the papers and finalized the sale of everything and immediately started questioning my decision on the device. I am feeling quite a bit of buyer's remorse over that decision and am feeling kind of ugly about that part of the experience. Ultimately, I made the decision and should have said "no" the third time I was asked (did the first two times but did want more information) instead of yes. Again, my bad but still feeling a bit displeased with that part of the experience. This is the part of the experience that caused me to give fours in some areas instead of fives. Not to end on a bad note though. Just prepare yourself to be pitched that item and come prepared to make an informed decision and not an impulsive one. Overall, good experience with just a little regret. More

Outstanding customer service, Kevin and Raymond made everything possible even though I was a first time buyer. They definitely did WOW me. Thanks again guys! everything possible even though I was a first time buyer. They definitely did WOW me. Thanks again guys! More

I enjoy the vehicle, and I'm happy that the dealership went above and beyond to make sure I was satisfied. The sales person even delivered the vehicle to me. this is just an example of how the dealership went above and beyond to make sure I was satisfied. The sales person even delivered the vehicle to me. this is just an example of how the dealership went above and beyond to make sure I was satisfied. it is nice to see that a dealer ship take pride in the customer service. More

I wanted to purchase a new Ford Fiesta for my daughter and based on the reviews that I had found I decided to visit Koons on Security Boulevard. I am so happy that I did, I met with Tom Snyder and he imme and based on the reviews that I had found I decided to visit Koons on Security Boulevard. I am so happy that I did, I met with Tom Snyder and he immediately set to work to find the perfect car for my daughter and at the best price that I could find anywhere! Even when my daughter and I made a last minute switch from a hatchback to a sedan there was never an issue. I have to add that Miss Carol in finance added to what has been the most satisfying car experience that I have had in recent times. I wholeheartedly recommend a visit! More