Koons Baltimore Ford

Assisted with vehicle selection based on my preferences for options, explained model year end sales incentives, located specific vehicle at offsite dealership and followed through until delivery completed. for options, explained model year end sales incentives, located specific vehicle at offsite dealership and followed through until delivery completed. The entire process was smooth and handled in a professional manner. More

Pete Dixon gave me the most refreshing car buying experience ever! I was impressed with his honesty, integrity, and straightforward approach to selling cars. He came highly recommended by a friend an experience ever! I was impressed with his honesty, integrity, and straightforward approach to selling cars. He came highly recommended by a friend and was everything I was not expecting. Pete was exceptionally friendly, pleasant mannered and made my car shopping enjoyable. He listened well, answered questions I forgot or didn’t think to ask, and didn't try to sell me a car I didn't want. Pete also "wowed" me by following up with a personal phone call after I took delivery of my Ford Fusion. I was thoroughly impressed from start to finish and will refer his service to all. My future purchases will only go through him. More

Had a great experience! Matt was very helpful and friendly. He called me after I purchased the car to make sure everything was going well!!! Great customer service!!! friendly. He called me after I purchased the car to make sure everything was going well!!! Great customer service!!! More

The only place I will go or recommend from now on. Couldn't be happier with the people or the service. I will be a loyal customer for them. Couldn't be happier with the people or the service. I will be a loyal customer for them. More

Matt Stoudt was very helpful, friendly, and able to answer any and all questions that we had. He treated us with fairness and kindness and we very much enjoyed the entire experience of working with him answer any and all questions that we had. He treated us with fairness and kindness and we very much enjoyed the entire experience of working with him. He was readily available by phone, email, and text to answer our questions and help us as we worked towards getting into our new car. Steve Ageloff was very personable and great to work with. Overall, we could not have had a better car-buying experience. We considered purchasing from another Ford dealership in the area and the customer service was nowhere near as great as at Koons. More

Koons Ford is GREAT I just loved how Pete Dixon was right there with you the whole time and cared about your needs along with your concerns. He is just such a friendly guy. They were just very helpful all th there with you the whole time and cared about your needs along with your concerns. He is just such a friendly guy. They were just very helpful all the way around. I have recommended to my friends that when they need a car to go to Koons Ford of Baltimore they are just the best to work with and to ask for Mr. Dixon. I also loved how clean the lot and show room was. now that's a car dealer that cares about it's curb appeal. In my book if curb appeal is great so is the people that work there and I was right thank you mr Dixon for such a wonderful experience for helping me buy my new car and the way the whole process was just painless. Thank you again, and I will return when I need a new one. More

The cars sales man and F & I manger were so helpful. This was my first new car purchase, and they walked me through every step, making me feel comfortable about purchasing a car from Koon Ford. I left t This was my first new car purchase, and they walked me through every step, making me feel comfortable about purchasing a car from Koon Ford. I left there, in my new car, feeling that I was able to get the best deal, with the best service. I highly recommend this dealership to anyone who is looking for a new car. When they say "We're Gonna Wow Ya!" they truly do. More

Matt, Paul and Steve were all great. Made the trip from NYC because the pricing and service was that good. Completely worth the three hour drive to save money and get treated really well. NYC because the pricing and service was that good. Completely worth the three hour drive to save money and get treated really well. More

I was drawn to Koons Ford Baltimore based on other previous reviews. They did everything in their power to accommodate me. The process of finding exactly what I was looking for in my new mustang was v previous reviews. They did everything in their power to accommodate me. The process of finding exactly what I was looking for in my new mustang was vary detailed. Koons Ford Baltimore made sure you got what you were looking for. They found one at another Koons location and brought it over just for me to take a look at it. I ended up buying that new 2014 mustang. The buying process was enjoyable from start to finish, and it was a pleasure working with Mark. More

My wife and I made the decision to check out the Koons Ford in Baltimore based on their selection, their reviews and their prices. I knew enough about every single vehicle they had in stock to know: I did Ford in Baltimore based on their selection, their reviews and their prices. I knew enough about every single vehicle they had in stock to know: I didn't want a hybrid or anything to do with one. I didn't want a car that was painted white, black or primer / silver of any shade. My wife's Focus wasn't going to be around much longer and I was getting tired of dealing with a sedan. We were met with MATT who did a VERY fine job in his honesty, his professionalism and his time spent with us. I didn't, in the 4+hrs we spent with him feel pressured by the usual sales b.s. We checked out Blue Edge SE / Fusion in similar trim and Escape in higher trim = jacked Focus and found Edge SE done just right. SE Edge is a very nice solution in a current car with no extra electrical b.s. There was no pressure for up-sale. No 4 square sheets, no monthly payment tactics. No pressure for financing, No nothing. He actually wanted to gain our business and our respect. My wife I had everything we needed to do business that day. We knew what we wanted, how we wanted it and just what we expected by the end of business that day. The finance woman we met with was honest, no b.s and truthful about our trade involving all numbers. I can honestly say... He lined us up with a Edge that is quite possibly perfect. It didn't have any of the touch screen, tactile, overdone issues that magazine reviewers complain about. It had enough buttons to operate without looking. I also hadn't driven a recent Fusion, which got me thinking: The idea of a Red n Tan Fusion, with the light tan / sand interior a decent spoiler and tape package... could be in my future. MATT sold the Edge to her and the "Fusion" to me in such a way that I hadn't even thought about either car previously for us. I'm literally shocked about the attitude and treatment we received. I'm not AT ALL the type or have the attitude to give praise easily, dude earned it. Ive been driving Honda's for 15yrs now, I might actually trade for a Fusion when the time comes. YO Matt, you a'ight with me. P.S If you ever get that red n tan cloth Fusion in with the 2ltr turbo and the Sync (no nav, no moon / sunroof, no pb start, no power seats, just as base as possible).. Id love teaser shots. More